Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 688 published reviews

Summary of reviews

1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 10/04/2019
The delivery time was correct, but I had chosen a delivery by mondial relay ( 7€ ) and I finally received my parcel in my letter box in a simple envelope with no tracking .... I could have paid less m
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/04/2019
I received a bubble envelope with all the products I ordered quickly, but the problem is that the Italeri brush was not sufficiently protected and therefore received broken. Too bad I don't think I'll be ordering from you again as the packaging is not up to standard.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/04/2019
No problem
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/04/2019
Nothing to say about my order placed on a Thursday and received by colissimo the following Monday. In general, I'd rather rate the 1001 Maquettes site: the advantage of this site is that it offers an absolutely plethoric catalog! Quite simply, are you looking for a particular model? A rare part? A special decal sheet... In short, there's a good chance you'll find it! The problem is that this advantage comes at a high price, which is why I only go to 1001 Maquettes as a last resort when I can't find what I'm looking for elsewhere. Su""classiques"" (like Airfix Revell Tamiya Academy etc...) the prices are well above the competition. On the other hand, navigation on the site is a bit messy, and among the abundance of references it's sometimes rather difficult to sort out. And when you're faced with a product from a Czech brand (for example) that's unknown to the general public, you feel a bit sick to your stomach before clicking""Add to Cart""...
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 09/04/2019
Slow delivery it said 3 to 4 days received 15 days later. I paid for a message I'm still looking for where it was i
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 09/04/2019
Fast shipping. Order conforms. Interface of the site perfectible and a cardboard oversized used for little material it is to optimize I pe
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 09/04/2019
Optimal timinggood prices
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/04/2019
Very good product conform
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Verified Buyer
Rating: 4 out of 5
following a purchase from 08/04/2019
Place two orders received one RC aluminum pulley on first order.excellent shipping and packing. Second order received two RC products one product was out of Stock waiting for refund from the RC Shop to refund my Pay Pal Account. Good Company Thanks
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/04/2019
you do not keep your deadlines it is the case on my last two orders the last announced in 5 days the reality + 15
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/04/2019
I am satisfied with your services, the only drawback is the long delivery times. See you soon for a new purchase.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2019
It's good with the bank transfer. No doubt about it! Good quality ! Thank you in advance Mr Grégory ChandÃ
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2019
I asked a question about order tracking and all the products were in stock at the time of my order (order 2603) normally my order should have been shipped within 48h00 max knowing that all the products were in stock but the order only left on 3003 and when I asked I was told that some products were not in stock when all is oki better to say not had time to ship it than to look for lame excuses (proof to support a print screen specifying all the products
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/04/2019
I can't give my opinion yet. Assembly not immediate
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 02/04/2019
good store and good service delivery takes a long time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2019
No problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2019
The + Very good contact at (Magasindépôt?) Friendly sellers. Stock (For plastic figurines172e) (+- orders are always fast) The - BIG difference in higher prices (For plastic figurines172e) Depending on the manufacturer, a surcharge of between €3.50 and €7.50 for an identical product in other countries.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/04/2019
Good but expensive
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/04/2019
Delivery time too long price not very competitive even too expensive compared to the competition on the net.I think I will not remain a customer of 1001 maquettes. cldt G
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Verified Buyer
Rating: 2 out of 5
following a purchase from 30/03/2019
Out of stock, overpriced late postage. Ordered 17 packs of card dividers in various colours, left 4 packs out as stated out of stock on site. A while after ordering was notified they had to get stock in, even though it stated in-stock and i refreshed up until purchasing, and you cannot purchase if out of stock. Items came 2 1/2 weeks later in oversized box, with an invoice thats in French. Postage was way overpriced at over £7. Product was as described, which is the only plus.
Response from 1001hobbies
Dear Andrew Harris, Your package's preparation started on the 4th of March, less than 48h after you did your order. In order to minimise the shipment's costs, we wait till all of your products are available and send them at once. You had chosen the standard shipment method, since we send our products from France, it is normal for it to take some time. The delay that occurred with your package delivery is not in our reach, but depends on the shipment company in your country (so in your case, the UK). Best regards, 1001Modelkits' customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/03/2019
Order took a long time to prepare, about 1 week, but I didn't receive a message to let me know it was available at the poi
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/03/2019
Out of stock, overpriced late postage. Ordered 17 packs of card dividers in various colours, left 4 packs out as stated out of stock on site. A while after ordering was notified they had to get stock in, even though it stated in-stock and i refreshed up until purchasing, and you cannot purchase if out of stock. Items came 2 1/2 weeks later in oversized box, with an invoice thats in French. Postage was way overpriced at over £7. Product was as described, which is the only plus.
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Response from 1001hobbies
Dear Andrew Harris, Your package's preparation started on the 4th of March, less than 48h after you did your order. In order to minimise the shipment's costs, we wait till all of your products are available and send them at once. You had chosen the standard shipment method, since we send our products from France, it is normal for it to take some time. The delay that occurred with your package delivery is not in our reach, but depends on the shipment company in your country (so in your case, the UK). Best regards, 1001Modelkits' customer service
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Verified Buyer
Rating: 4 out of 5
following a purchase from 30/03/2019
Ordered 17 packs of card dividers in various colours left 4 packs out as stated out of stock on site. A while after ordering was notified they had to get stock in even though it stated in-stock and i refreshed up until purchasing and you cannot purchase if out of stock. Items came 2 1/2 weeks later in oversized box with an invoice thats in French. Postage was way overpriced at over �7. Product was as described which is the only plus.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 30/03/2019
Excellent industry professionals. Courteous customer service and well-made products with great selection available.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 29/03/2019
Great prices parcel arrived on time and product in great condition.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 28/03/2019
Everything as advertised. Great communication.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 28/03/2019
Discrepancy of information between site (material available immediately) and actual inventory situation (material available in days) resulting in incorrect communication about material delivery. Information ""revisable"" regarding tracking of shipment and consequent status of material. The survey request arrived that not even the material had left and exchange of several communications to get information and tidbit final material delivered and from the site communication that the package had left. To you the appropriate comments. Check Vs site where you say ""In stock shipments within 24 hours"" and review your response. Only after my info request emails you wrote to me that the shipment would start upon receipt of the material ""present"" but not ""present"".
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Verified Buyer
Rating: 3 out of 5
following a purchase from 27/03/2019
Delivery a bit slow Delivery a bit slow
Response from 1001hobbies
Dear costumer, You have chosen an Eco delivery, these deliveries generally last between one and three weeks. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/03/2019
Good service. Too bad there were a few broken pieces in the box.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/03/2019
a lack of precise information on the articles e.g. the dimensions of the spark plug holder cylinder heads are not shown the bore diameters are not specified
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Verified Buyer
Rating: 4 out of 5
following a purchase from 27/03/2019
Delivery a bit slow
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/03/2019
Delivery a bit slow Delivery a bit slow
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Response from 1001hobbies
Dear costumer, You have chosen an Eco delivery, these deliveries generally last between one and three weeks. Best regards
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2019
The item conforms to the order but the delivery time is a little longer than expected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2019
Products conform reasonable delivery timevery well packaged. More expensive than other sites, but you find what you want. I recommend
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/03/2019
ORDER CORRESPONDS TO MY EXPECTATIONS RAS
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2019
very good delivery time very friendly staff good advice and very available
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2019
Good choice, good order processing, but surprisingly high prices compared to other sites such as Oups Modèles.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/03/2019
Correct delivery time, well packaged. Surprised by the size of the pieces, which are very small and fragile.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 24/03/2019
I have been waiting for my parcel for 10 days now and the delivery time was stated as 5-7 days. In addition, the shipment tracking does not work. Too bad. Hope it arrives soon. 25.3.2019 Colors have arrived one color had run out.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 24/03/2019
The description of a model was wrong. The TU114 model could not be built at all, only another version could be added. The clarification of the complaint was very difficult. The hotline could not speak German on 3 calls.
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