Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 687 published reviews

Summary of reviews

1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.

Reviews 2, 3 and 4 stars

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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2019
very good too bad for the long delivery time.... Apart from that, nothing to say
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2019
Very good value for money and the parcel arrived in excellent condition. It was announced a delivery time of 3 to 4 days in reality.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2019
The products are of good quality, with one negative point concerning delivery times. I've been waiting for an order for 15 days.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2019
Parcel stuck somewhere. But after phoning, problem solved very quickly and parcel delivered after 3 days. t
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/01/2019
Fully satisfied.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 24/01/2019
Excellent product is just as described on the web. I do not put 5 stars because it takes a little too long and the shipping status information is not very reliable although that is not the fault of the store but of the shipping company.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 24/01/2019
I do not recommend buying with eco shipping order sent on Jan 1 arrived on Jan 17...otherwise helpful and fast chat service!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2019
PERFECT SERVICES
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/01/2019
package still blocked at customs forgets to enter value of contentscharles zurcher
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 24/01/2019
J'ai bien reçu a ce jourvotre mail je vous pris de m'excuse aussi làj'ai pris contact avec tabac presse de tours il m'dit que lui aussi il n'a pas compris comme ça se fait que le colis a été livré là bas au lieu de orchaise dans le 41 je lui et dit que je passer le chercher sauf je préféré que relais colis assume leurs bêtises qu'ils ont fait en plus là et votre collègue ou votre collèguee aussi mon dit de pas y aller le chercher vue que se ne me qui a fait la bêtiser mais bien eux au lieu que j'ai demandé. made the mistake but they instead of delivering it to orchaise in 41 but also in tours is not what I also asked to this day I will not go to look for it more but that relais colis ra takes him or I asked moreover there also it made a mistake so that it assumes it there and it is not me who asks them to deliver it there but him without having said it after I ask that you contact relais colis and that it ra takes him had the end of the week and had the end of the month in orchaise in 41 but also in tours. had the end of the month in orchaise too there me my side complaint against them and if they do not want the ra takes home I to them the bill of the train and there they are going to pay it in more too I am not going to let make by them I take you to excuse me it is not after you that I do but to the relay parcel which made a stupidity when I am going to place a 2nd order the next time it is going to send it in bordeaux or paris too there except me I am not going to go to seek it there bas en plus a ce jour le colis et a tours je vais pas aller le chercher je demande que relais colis le ra emmene ou j'ai demandé aussi et avais la fin de la semaine et avais la fin du mois après ça le colis va reparti chez vous et encore il faut que j'attends 4 a 5 jours pour le ravoir aussi je suis pas d'accord avec que j'ai pris contact avec le bureaux tabac de tours et relais colis a fait une grosse bêtise a fait une grosse gaffe là aussi ils ont pas fait attention en plu
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/01/2019
Good responsiveness. No worries
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/01/2019
I just had a problem with mondial relay who had delivered to the wrong collection point.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2019
The delivery was fast and the products correctly packaged. On the other hand, I am rather (very) unhappy that despite several requests where I clearly specified for reasons of availability that I did not want the order to be sent immediately after receipt of my payment, it was sent without any delay! The risk was that I wouldn't be back from my trip in time to collect the parcel from the relay point. NB: Concerning the 3 products - all as described - one of them is incomplete with a part missing (FT-17 tank).
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2019
The purchase corresponded perfectly to my needs and was delivered on time. Very attractive price
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 22/01/2019
11 days to be delivered I find this delay exagÃ
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2019
Clear for now
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2019
Very good good follow-up
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/01/2019
flush compliant
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2019
The shipping costs are high for the weight, hence my 4 stars, but the material is good.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/01/2019
Very complicated order. Despite the purchase of three articles noted in stock deliverable within 4-5 days. I only received my items after 13 days, after having contacted the store and the carrier several times, with several different people involved and contradictory messages.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 21/01/2019
My delivery has been delayed due to lack of stock, although I have been informed of this in the comm
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 20/01/2019
If two shipments are already combined, the shipping costs could be added to one invoice. Otherwise very good processing and fast, reliable shipping.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 20/01/2019
In general it has been good but I had a problem and this was that I created the account and I could not access it from the computer and in the end I had to place the order through my cell phone because they could not solve the problem themselves. Apart from this everything went well.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/01/2019
The delivery time for products is a little long for an online sale. Given the cost, the customer is entitled to expect greater responsiveness. Nothing wrong with the pro
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2019
impeccable reception in accordance with the order. the delivery time is a little long but otherwise nothing to report.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 19/01/2019
First purchase without problems Reception in estimated time and models in perfect condition.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2019
delivery on time and products confirmed as expected
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/01/2019
hello always agree to say that your services are of quality nothing to add ....
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 18/01/2019
Received product as described on the site a little long delivery time but still all regular
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2019
Slow delivery to relay points
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 18/01/2019
While the model was delivered in record time before the festive season, the same could not be said for the paints and cement glue. The bottle of Humbrol glue was dry, and some of the Heller paint was a little runny. However, 1001 Maquettes was very reactive and sent me back the glue very quickly. So well done and thank you for that. I hope that on the delivery side, controls have been put in place to check the quality of the package before they leave. I'd recommend a model from 1001 Maquettes but for the accessories
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Verified Buyer
Rating: 2 out of 5
following a purchase from 17/01/2019
Disappointing experience Despite assurances given on supply and delivery, goods did not appear within a reasonable time and the order was cancelled. No obvious supply management with conflicting information on availability and expected delivery
Response from 1001hobbies
Dear customer, Your order was refunded on the 16th of January. We apologize for the inconvenience due to an update issue. Best regards, The 1001modelkits Team
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 17/01/2019
Disappointing experience Despite assurances given on supply and delivery, goods did not appear within a reasonable time and the order was cancelled. No obvious supply management with conflicting information on availability and expected delivery
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Response from 1001hobbies
Dear customer, Your order was refunded on the 16th of January. We apologize for the inconvenience due to an update issue. Best regards, The 1001modelkits Team
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 16/01/2019
The website is not very interactive although there is a lot of variety of items like no other. The shipping took too long 12 days and that paying 17€ for postage and ur service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2019
The package had been damaged but nothing serious had happened to the prod
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 15/01/2019
excellent service and courtesy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2019
Order conformed. Only one regret: the model boxes were a bit crushed. The packaging needs to be repositioned.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2019
For a first time on this site I am not disappointed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/01/2019
No worries for my first order...compliant and fast delivery...I'm satisfied!
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 14/01/2019
this is a great assembly kit that also arrived quickly.
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