Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
I ordered a Boeing 747 1/72, paid by credit card, and then the following happens: I receive a written credit for the amount (about 640,-€), when investigating on the website I read that 1001Hobbies has canceled the order. In response to my comment that I want the goods or my money back and no voucher, I receive an answer: "We are proud to increase your voucher to 577,-€ and it is valid for 5 years." Again, I disagree: goods or money back... then I receive an email saying they found my order and sent it: something for 10,-€. Again, I object: B 747 1/72 or money back, then finally I receive an email saying they found the product and sent it. The B 747 also arrived (great kit)... but in the meantime it is offered for 40,-€ cheaper. Result: If you have nerves like steel cables, then dare to order from 1001Hobbies. They offer a great range. If you have weak nerves, be careful.
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Response from 1001hobbies
Hello Ralf,
Thank you for taking the time to share your experience with us. We are sincerely sorry for the inconveniences encountered during your order. Your satisfaction is our priority and we take your feedback very seriously.
We are glad that you finally liked the kit and we are committed to improving our service to avoid such inconveniences in the future. We hope to have the opportunity to serve you again and provide you with a fully satisfactory experience.
Best regards,
The 1001hobbies team
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Miles F.
Rating: 3 out of 5
following a purchase from 20/05/2026
So far the products appears to be available, however order to receipt is slow.
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Thierry G.
Rating: 4 out of 5
following a purchase from 17/05/2026
Very good
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Ronald W.
Rating: 4 out of 5
following a purchase from 15/05/2026
Fast, accurate and good information
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Jean-pierre D.
Rating: 4 out of 5
following a purchase from 14/05/2026
Order received very quickly, product well packaged, just a small downside the recommendation labels in French of the product stuck on the name of the paint pots.
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Clement P.
Rating: 2 out of 5
following a purchase from 02/05/2026
3 weeks to deliver a small model...
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Response from 1001hobbies
Hello Mr. Palouzier,
During your order BXSWJEIFN, we indicated to you, in the confirmation as well as on the product sheet, that this product would be delivered within a period of 1 to 2 weeks.
It is possible that some delays may sometimes be slightly longer, and we regret that.
We hope, however, that this model will give you complete satisfaction.
Best regards,
1001hobbies
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Wim D.
Rating: 4 out of 5
following a purchase from 12/05/2026
Just good. What you might expect.
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Jorge L.
Rating: 3 out of 5
following a purchase from 20/04/2026
Well wrapped, customer service a bit mediocre
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Response from 1001hobbies
Dear Jorge, we thank you for your comment and regret that customer service did not meet your expectations. Your opinion is very valuable to us and we are committed to improving our service. If you have any specific suggestions, please feel free to share them.
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Grochla R.
Rating: 4 out of 5
following a purchase from 03/05/2026
Positive review
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James M.
Rating: 3 out of 5
following a purchase from 09/05/2026
Problem with the reception of the order reported a few days ago still not resolved.
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Response from 1001hobbies
Hello James,
Thank you for taking the time to share your feedback. We are sorry to hear that you encountered a problem with the receipt of your order and that it has not yet been resolved. Please know that our team is committed to resolving this situation as quickly as possible. Do not hesitate to contact us directly so that we can provide you with an appropriate solution.
Best regards,
The 1001hobbies team.
M
Matthieu M.
Rating: 3 out of 5
following a purchase from 01/05/2026
As for the delivery, there were no problems. But the product was missing a lot of pieces that I had to recover from other Legos of mine, as well as pieces that wouldn't hold; I even had to use glue to make some pieces stay together.
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Response from 1001hobbies
Dear Matthieu, thank you for taking the time to share your feedback on our site "1001hobbies". We are pleased to hear that the delivery went well, but we are sorry to learn that you encountered issues with your product. We take your feedback very seriously and will strive to improve the quality of our items to avoid such situations in the future.
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David P.
Rating: 2 out of 5
following a purchase from 29/04/2026
One of the models received did not match the one I ordered
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Response from 1001hobbies
Hello David,
Thank you for taking the time to share your opinion. We are sorry to learn that the product received did not meet your expectations. Your feedback is valuable to us and will help us improve the presentation of our items. We invite you to contact our customer service at the following address: [email protected]. Please do not hesitate to contact us directly for any additional assistance.
Best regards,
The 1001hobbies team
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Guillaume A.
Rating: 4 out of 5
following a purchase from 28/04/2026
Order received and compliant
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Response from 1001hobbies
Response is being generated..
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P L.
Rating: 2 out of 5
following a purchase from 28/04/2026
You are not clear about the shipping time. You are a French website with a Dutch coding. Plus a lot of negative reviews on Trustpilot. You made sure that I bought the product elsewhere. If you had been upfront that it could take a while, there would have been no problem. In short, a good ending to a negative experience.
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Response from 1001hobbies
Dear P,
Thank you for your feedback. We appreciate your comments regarding the shipping times and understand your frustration. We will do our best to improve our communication on this matter. Our apologies for the inconvenience and we hope to serve you better in the future.
Best regards,
The 1001hobbies Team
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Claude M.
Rating: 4 out of 5
following a purchase from 05/05/2026
Delivery time a bit too long but probably due to a holiday... Very good website.
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Response from 1001hobbies
We thank you, Claude, for your positive feedback and your rating of 4/5. We are delighted that you liked our site, and we understand that delivery times can sometimes be affected by holidays. We are doing everything we can to improve our service and hope to fully satisfy you on your next order.
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didier L.
Rating: 2 out of 5
following a purchase from 13/03/2026
I waited for the second part of my order for over a month. However, you always responded to my follow-ups, which is good, but still.... Thank you.
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Response from 1001hobbies
Hello Didier,
Thank you for your feedback. We understand your frustration regarding the delivery delay and we apologize for this inconvenience. Your satisfaction is our priority, and we are doing everything we can to improve our services. We are glad that you appreciated our responsiveness and remain at your disposal for any questions or needs.
Best regards,
The 1001hobbies team
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Steve M.
Rating: 4 out of 5
following a purchase from 27/04/2026
Everything went smoothly.
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Luis Fernando L.
Rating: 4 out of 5
following a purchase from 03/05/2026
This time the shipment has been quick
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Rowan M.
Rating: 4 out of 5
following a purchase from 20/03/2026
What I ordered, good quality, a bit slow arriving.
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Guy C.
Rating: 3 out of 5
following a purchase from 26/04/2026
Hello, I placed an order including 1 tube of plasto (putty), 1 bottle of matte varnish and 1 jeep in 1/48... the latter is missing.
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Response from 1001hobbies
Hello Guy,
Thank you for taking the time to share your feedback. We are sorry to learn that your order was missing an item, specifically the 1/48 jeep. We are committed to resolving this type of issue quickly. Please do not hesitate to contact our customer service, who will be happy to assist you and ensure that you receive your product. Thank you for your understanding and your trust in 1001hobbies.
Best regards,
The 1001hobbies team
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Jim F.
Rating: 4 out of 5
following a purchase from 03/04/2026
it took a while, but eventually my order arrived well.
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Annemieke V.
Rating: 3 out of 5
following a purchase from 27/04/2026
So sad that I found out you were in France, the site had a nl address. The order itself was delivered well.
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DeWayne B.
Rating: 3 out of 5
following a purchase from 29/04/2026
Product received leaked out in the shipping box. Messy when it arrived.
Response from 1001hobbies
Dear DeWayne,
Thank you for your feedback regarding your recent order. We're sorry to hear about the leaking product and the inconvenience it caused during shipping. We take such matters seriously and will address this issue to improve our packaging. If you have any further concerns or need assistance, please don’t hesitate to reach out to our customer service team.
Best regards,
The 1001hobbies Team
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Rémy M.
Rating: 4 out of 5
following a purchase from 03/03/2026
A bit of a long wait to finally learn that an item is permanently unavailable... Nevertheless, a satisfactory solution proposed by 1001 hobbies, so a positive shopping experience
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Response from 1001hobbies
Dear Rémy,
We sincerely thank you for your feedback and are delighted that you found a satisfactory solution despite the wait. We strive to improve our service to minimize this kind of inconvenience in the future. Your opinion is valuable to us and helps us serve you better.
Best regards,
The 1001hobbies team
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joseph S.
Rating: 4 out of 5
following a purchase from 30/03/2026
Not bad selection but still a bit expensive
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Response from 1001hobbies
Hello Sartori,
Thank you for your review and we are glad that you found a wide selection on our site 1001hobbies.
We understand that prices may seem high, and we strive to offer quality products.
We wish you an excellent day.
Sincerely,
The 1001hobbies team
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Vawter F.
Rating: 4 out of 5
following a purchase from 20/04/2026
Some preorders take forever, but that’s the nature of Gunpla! Good shop, with nice service! I do wish they had a broader selection of gunpla and would be able to offer more decals, and p-Bandai.
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Marcos G.
Rating: 4 out of 5
following a purchase from 13/04/2026
Received well although they made a mistake with a product
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Josiane P.
Rating: 4 out of 5
following a purchase from 23/04/2026
Fast shipping and well-protected merchandise
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Response from 1001hobbies
Response being generated
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Dominique N.
Rating: 4 out of 5
following a purchase from 05/03/2026
After many difficulties related to the creation of my account and the challenge of obtaining certain products that were out of stock, I received my order which was processed and delivered correctly.
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Response from 1001hobbies
Hello Dominique,
Thank you for sharing your experience on our site 1001hobbies. We are pleased to learn that your order was processed and delivered correctly. However, we are sorry for the difficulties encountered during the creation of your account and regarding the availability of products. Your feedback is valuable to us and we strive to improve our service. Please do not hesitate to get back to us if you have any questions or suggestions.
Best regards,
The 1001hobbies team.
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Rob S.
Rating: 3 out of 5
following a purchase from 09/04/2026
I was looking for an etch set that was hard to find and 1001hobbies managed to find it for me, compliments. The packaging left something to be desired, just in a bubble wrap bag without any protection against bending. Fortunately, it arrived well. Since I had some additional questions, I emailed several times, no response....
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Response from 1001hobbies
Dear Rob,
Thank you for your feedback and compliments! Nice to hear that we could find the etch set for you. We take your comments about the packaging and communication very seriously. We will focus on improving these aspects. Please do not hesitate to reach out to us again with your questions; we are ready to help you.
Best regards,
The 1001hobbies team
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Fabien M.
Rating: 4 out of 5
following a purchase from 18/04/2026
Efficient delivery, products conforming to expectations and the description on the 1001Hobbies site
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Luca P.
Rating: 3 out of 5
following a purchase from 22/02/2026
After 2 months of waiting, because one color was on pre-order, my package arrived... the only problem is that one color has been discontinued and they didn't ask me to make a change or anything, so I had to write to them myself, otherwise who knows what would have happened to this order.
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Ayham A.
Rating: 2 out of 5
following a purchase from 31/03/2026
Shipping took way too long even though I had premium shipping.
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Response from 1001hobbies
Hello Ayham,
Thank you for your feedback. We are sorry to hear that the shipping duration did not meet your expectations, despite the premium shipping. We are constantly working to improve our service and will review your concern internally. Thank you for your understanding.
Best regards,
Your 1001hobbies team
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Gilles M.
Rating: 4 out of 5
following a purchase from 12/04/2026
Impeccable
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Celestino V.
Rating: 3 out of 5
following a purchase from 15/04/2026
The delivery was not made at the agreed point, but at the one the transport company wanted to leave it
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Bertrand D.
Rating: 4 out of 5
following a purchase from 14/04/2026
Very good
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Frans V.
Rating: 2 out of 5
following a purchase from 10/04/2026
The product is okay but the delivery was very slow, waiting more than a week is not great.
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Response from 1001hobbies
Dear Frans,
Thank you for your feedback. We are glad to hear that you are satisfied with the product. We apologize for the delay in delivery; we understand that this can be frustrating. We are working hard to improve our service.
Best regards,
The 1001hobbies team
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Drazen I.
Rating: 4 out of 5
following a purchase from 13/04/2026
So far no issues ... everything is good
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laetitia B.
Rating: 2 out of 5
following a purchase from 19/03/2026
Too long to arrive
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Response from 1001hobbies
Hello Laetitia,
Thank you for your feedback. We are sorry to learn that the delivery took longer than expected. We are constantly working to improve our timelines and appreciate your understanding. Please do not hesitate to contact us with any questions.
Best regards,
The 1001hobbies team.
J
Jean Philippe J.
Rating: 4 out of 5
following a purchase from 19/02/2026
Good evening decals, easy to apply
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