Customer reviews of 1001hobbies

Suggestion on packaging improvement. Suggestion on packaging improvement. Communications were excellent. Shipping time was good. The quality of the item-decal set for an airliner-is very good. The decal set is very complete. The painting diagram is a plus. The set came inside a zip-lock bag. My only complaint, and why I gave only four (4) stars, is that the packaging could be improved: There is creasing damage to one part of the decals. I think this will still apply OK, but time will tell. Not trusting to only a padded envelope, but adding a piece of card stock inside the envelope, would be a way to reduce possibilities of postal services transit damages.

only one drawback: promised 24h deadline not respected.... order sunday evening delivery thursday............... i hope faster next shipment

Happy of my purchase Happy of my purchase. The price was good and received it in a good time.

Satisfied with our order but a pity that it took several messages of complaints in order to obtain our complete order from the first c

Good site, good product, with information on order status and delivery. However, delivery via Mondial Relais takes a long time (1 week from order validation to delivery).

Good from all points of view

Happy of my purchase Happy of my purchase. The price was good and received it in a good time.

Great service everything ordered arrived without error the delivery fast and monitored all the time. Without a doubt a store to recommend

Apart from the delivery time nothing to redir

CLEAR

Package received this 24012018 in very good condition. No particular comments. Too bad the previous shipment was catastrophic

My last two orders were very good both in quality and speed. But the previous order never arrived. I communicated it to 1001 maquetas but they never gave me any solution.

Perfect for quality and price. Shipping time too long for products in sto

Treatment was good with no particular remarks

Good registration and dispatch times, but logistically too long for order preparation: from January 12 to 18 for a 2 kg parcel (4 pcs).

Product ordered on January 15""shipped within 2"" I still haven't received anything. We'll have to see about using more efficient delivery people...

Rather chaotic order initially cancelled for lack of recommended parts and then grouped and finally not grouped after a phone request rescheduled it took time but finally arrived. I can finally get started

perfect delivery

I'm new to this site even though I know the name. Lots of different products but navigation on the site is too slow. Telephone contact was fairly quick and friendly. It's only with time that I'll have a better appreciation of this site .......attendre don

There's a lot to choose from and it's not always easy to find your way around the site...but you always end up finding what you need!

Too little product information before ordering.

delivery time too long grasse a mondial relai

I am very satisfied with the follow-up of my order as well as the taking into account of the requests made in supplement of my share. on the other hand why the order cannot be delivered directly to my address. Could you please indicate the paint colors to be ordered for the models purchased? Good luck and see you soon for a new order!

high prices and slow delivery times

Model delivered promptly. Compared to the price, the content (spare parts, quality...) is average. The assembly manual is not very good. The assembly descriptions are incomplete and the few photos are of poor quality. There isn't enough wood to finish the deck formwork, even though I've kept offcuts to a strict minimum. In short, average value for money.

Received all my order. Too bad I received 3 identical posters but not the one I wanted. Bra

I am satisfied with the delivery in time and the staff is attentive to problems encountered during setbacks or loss of c

It is very good and very complete. The measures are as stated in the box

Good store, fast delivery, nothing to complain about.

a comis waiting for 3 weeks with no convincing answer

No complaints about the products, but it took a long time to receive my order (2 weeks).

Delivery time could be shorter. Otherwise everything OK!!!

Consideration and delivery time far too long

Well conformed and well delivered

A very well designed site with a wide choice of models... No ordering problems despite the holiday season. A recommendation

I placed my order on 07/01/2018 I placed my order on 07/01/2018, and it has not yet arrived. I got an email saying it had been processed, but when I check the website it says ""still processing"". Their phone number says open 9-5 weekdays, but I've now tried 5 times, and the UK number says its closed, and then a couple of times the same number has gone through to French answer machine. I've left voicemail and emailed with no response, and the web chat function on the website does not appear. I've found no way of contacting them, all I want is to know what the problem is and when my order will arrive!

A boat model ordered was finally unavailable, but I wasn't warned. So the model was changed. An accessory kit sent incomplete then completed 8 days later. Finally, an order placed on December 10 was settled on January 12, after several exchanges by e-mail and several phone calls on my part. Nevertheless, a commercial gesture was noted: delivery of qq products in addition to my initial order. A 1st purchasing experience that did not disappoint me.

I placed my order on 07/01/2018 I placed my order on 07/01/2018, and it has not yet arrived. I got an email saying it had been processed, but when I check the website it says ""still processing"". Their phone number says open 9-5 weekdays, but I've now tried 5 times, and the UK number says its closed, and then a couple of times the same number has gone through to French answer machine. I've left voicemail and emailed with no response, and the web chat function on the website does not appear. I've found no way of contacting them, all I want is to know what the problem is and when my order will arrive!

receiving a model with only the instructions and decals but without the assembly parts is very disappointing.

I order the paints and everything works fine. Then I get an e-mail telling me that one of the paints is missing and they give me a credit note (not a refund!) I get another e-mail, the paint is back in stock and I can recommend it and use my credit note... I recommend it and then, surprise, I'm charged shipping again (7.99€), which is a lot of money for a can of paint (plus I can't find where to use the credit). The next day, I see that they've assembled the 2 orders, but they didn't take away the 2nd shipping charge. But the funniest thing was that I received my parcel without the famous missing paint. no explanation, but the person was very kind and re-sent the order, which I hope will arrive soon. To get it I placed another order and after reading and rereading the pages I finally found it, but I need to improve the system and make sure I find it ju