Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Product marked available but you are only informed after ordering that it is available from the supplier... Model box damaged due to fragile packaging ... Very long delivery times
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Response from 1001hobbies
Hello, We sincerely regret your experience and would like to inform you of our processing times for this order. We would like to point out that there are two important concepts to consider when placing an order on our site: "Available" products: these products are in stock with our supplier and we order them for you. Products "Available - dispatched today": these products are in stock at our logistics warehouse in Isère and are dispatched the same day. After verification, here's what happened to your order: the F-22 Raptor was ordered from our supplier based in England. As such, the delivery time is 4 weeks, mainly due to customs clearance, which can be complicated. We apologize again for any inconvenience this may cause, and assure you that your opinion is very important to us. Sincerely, 1001hobbies
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Alexandre A.
Rating: 3 out of 5
following a purchase from 18/12/2024
Order placed in early December and received a month later...
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Jasper K.
Rating: 4 out of 5
following a purchase from 28/12/2024
Order received well. Tracking good and clear. Delivery only took longer than expected, product said "in stock", but it was in stock at supplier, so it had to be ordered from supplier first.
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Ton D.
Rating: 4 out of 5
following a purchase from 19/12/2024
A good selection of kits but delivery took over a month.
It appears that they don't stock some items themselves but have to order them elsewhere.And that can take a very long time.Very annoying if you had thought you could start your kit soon.
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bertrand B.
Rating: 3 out of 5
following a purchase from 12/01/2025
Very late. But order arrived safely.
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Eddie L.
Rating: 2 out of 5
following a purchase from 24/12/2024
The item I was looking for was sold out everywhere, only 1001hobbies indicated they still had stock and could ship within one business day. Therefore, I ordered the item from 1001hobbies. But after ordering, it was indicated that the item had to be ordered from the supplier first. This took 3 weeks. All this time the website indicated they still had stock. I find this deception. Also never had a response to my question about the order.
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Rob B.
Rating: 4 out of 5
following a purchase from 09/01/2025
Clear in itself but it is a bit inconvenient that items that are no longer available are still on the site.
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Janis A.
Rating: 4 out of 5
following a purchase from 24/12/2024
Great selection
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Christian P.
Rating: 4 out of 5
following a purchase from 06/01/2025
Excellent service but delivery times have become too long
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Alain M.
Rating: 2 out of 5
following a purchase from 24/12/2024
hello delivery on time but the polistirene glue had hardened so couldn't be used couldn't get you on the phone?
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Response from 1001hobbies
Hello, We regret this incident and apologize. You can simply send us an e-mail and we'll be able to respond to your request. Sincerely, Laure
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Jacques B.
Rating: 4 out of 5
following a purchase from 12/01/2025
Reliable site. Fast delivery. Good product reference delivered. Reasonable price.
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michel V.
Rating: 4 out of 5
following a purchase from 03/01/2025
One of the two boxes has arrived flattened, but nothing missing at first glance, nothing broken.
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Christian A.
Rating: 4 out of 5
following a purchase from 13/01/2025
The items are well packaged for the first time that I order from you, I have nothing to say thank you and see you next time.
Best regards
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PHILIPPE R.
Rating: 4 out of 5
following a purchase from 26/12/2024
An incredible choice..but delivery by post is catastrophic.
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Florence R.
Rating: 4 out of 5
following a purchase from 09/01/2025
Delivery a little long depending on the model
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Alain M.
Rating: 4 out of 5
following a purchase from 01/01/2025
2nd order and very satisfied with the products
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Gérard D.
Rating: 4 out of 5
following a purchase from 04/01/2025
One detail: I ordered model paints with brand and color references. I would have liked to have been informed that the brand requested was not available, and replaced by acrylic paints which apply less well.
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Valerio D.
Rating: 4 out of 5
following a purchase from 12/01/2025
Very good and fast shipping.Good product, pity about the package ruined in one corner
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FRANCK B.
Rating: 4 out of 5
following a purchase from 12/01/2025
The descriptions of the models would benefit from being fleshed out.for some the scale is not shown.
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emma B.
Rating: 3 out of 5
following a purchase from 06/01/2025
Stock information must be kept up to date to avoid surprises for customers waiting for their order.
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Hendrik Jaap V.
Rating: 4 out of 5
following a purchase from 23/12/2024
Good site, received reasonably fast and well packaged.
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Alan John B.
Rating: 3 out of 5
following a purchase from 08/12/2024
Too long shipping and delivery.
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robert C.
Rating: 4 out of 5
following a purchase from 20/12/2024
Hello, I would have put 5 stars if the order, declared available, had not been delivered in 2 times, the second time being 15 days after Christmas... Too bad. Sincerely, R.C.
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Elian E.
Rating: 4 out of 5
following a purchase from 03/01/2025
Despite the very average packaging, I am satisfied with the products I received.
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MATHIEU G.
Rating: 4 out of 5
following a purchase from 11/11/2024
PUT MORE BUBBLE WRAP IN THE BOX: APART FROM THAT, I'D RECOMMEND EVERYONE TO GO AND HAVE A LOOK AT THE SITE, WHERE THERE ARE LOTS OF PRODUCTS...
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rob K.
Rating: 2 out of 5
following a purchase from 07/12/2024
website is comprehensive and clear
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pascal L.
Rating: 4 out of 5
following a purchase from 02/12/2024
a little long for delivery
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sicco V.
Rating: 4 out of 5
following a purchase from 29/12/2024
Shouldn't be anything faster with shipping
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Gérard B.
Rating: 3 out of 5
following a purchase from 03/01/2025
If the paints are original, if the prices are attractive, the additional re-labeling of the original labeling is no more than brilliant, masking the jar references and colors so that you no longer know what you're dealing with. Zero points
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Sunil K.
Rating: 4 out of 5
following a purchase from 28/12/2024
I think you guys did a great job in timely delivery despite being international shipment. But the only problem is the "humbrol enamel thinner" was leaking 90% of it is leaked out because I am guessing customs guys opened it and didn't close the lid properly. But I am ok having that 10% left. At least my daughter's painting project continued without any impediments.
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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SYLVIE C.
Rating: 4 out of 5
following a purchase from 18/12/2024
A little disappointed with this order. If I hadn't called the excellent customer service, I wouldn't have known that the product I ordered was no longer available. I therefore had to recommend a longer delivery time, and as a result I didn't receive it for Christmas. On the other hand, the product is very pretty and I'm very satisfied with it. One important remark: the delivery was in a box that was much too big, so it was damaged on arrival. Not too much breakage, but the door mirror on the fiat 500 broke clean off. I put it back together .....
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Bertrand L.
Rating: 2 out of 5
following a purchase from 14/12/2024
Long lead times if product not in stock.
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Response from 1001hobbies
Dear Customer, We regret your feedback and apologize for the delay in processing your order. You ordered a product with an extended delivery time. As a result, your order was dispatched as soon as the product was received in our logistics center. We would like to draw your attention to two important terms indicated on our website: Available products: These items require an order from our suppliers before shipment. Products available - dispatched today: These items are in stock in our logistics warehouse and can be shipped immediately. The product you have ordered has been specially ordered from our supplier. We are currently still waiting for delivery. Thank you for your understanding. Best regards, 1001HOBBIES
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René S.
Rating: 3 out of 5
following a purchase from 12/12/2024
Long delivery time and high shipping costs. The book I was expecting is more of a bound booklet and therefore far too expensive. The article is declared as a book in the store.
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Stefano S.
Rating: 4 out of 5
following a purchase from 16/12/2024
Improve the catalog filtering system to enable quick identification of the product being searched for.
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Hans S.
Rating: 4 out of 5
following a purchase from 25/11/2024
Fine
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Peter G.
Rating: 4 out of 5
following a purchase from 31/12/2024
Slightly long delivery time but otherwise everything is fine
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Jens P.
Rating: 4 out of 5
following a purchase from 20/12/2024
everything without problems, delivery as ordered, gladly again, would have liked to give 5 stars, but somewhat long delivery time
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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paul B.
Rating: 4 out of 5
following a purchase from 20/12/2024
Postage can be a bit high but over all good range of products
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Paul Henri G.
Rating: 4 out of 5
following a purchase from 25/12/2024
Clear site navigation. Wide choice of models and accessories to show them off.
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Norbert L.
Rating: 4 out of 5
following a purchase from 18/12/2024
Long delivery time
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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