1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
I did not receive all of my items I did not receive all of my items. It was listed on the package slip but was not on the package. I ordered two of the same item and only received one. It was a christmas gift so now what?
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Response from 1001hobbies
Dear customer, We apologize for this error. We created a voucher for the missing item. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/12/2017
good site but a bit expensive compared to others
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/12/2017
First order on the site. No problem: model delivered on time.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/12/2017
Stock not updated. Waste of time and dialogue I am very disappointed for so-called professionals! Order received after 15 days and incomplete. A real mess and impossible to reach them by phone. I'll never order again and I'm sorry
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2017
good product and fast delivery
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/12/2017
Delivery time does not always correspond to the date sent by e-mai
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/12/2017
Late delivery and misleading product description really disappointing
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/12/2017
high pricing good delivery quality
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Verified Buyer
Rating: 4 out of 5
following a purchase from 29/12/2017
I was well pleased with the paints but … I was well pleased with the paints but hardly surprising as they were Humbrol which I have used for years. Delivery was quite good considering it was within the Christmas period. I would use this firm again should need arise.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2017
A Christmas gift that made people happy
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/12/2017
I was well pleased with the paints but ... I was well pleased with the paints but hardly surprising as they were Humbrol which I have used for years. Delivery was quite good considering it was within the Christmas period. I would use this firm again should need arise.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/12/2017
I paid for the box to be wrapped in gift wrap and a card but none of this was taken e
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 28/12/2017
I asked for delivery information and it was fulfilled perfectly.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 28/12/2017
I ordered a shipment (120762) on 18122017. The delivery time they gave me was between the 22nd and 23rd, that is 45 days. We are at 28122017 and I have not received it nor have I received any notification. I did it adjusting to my work dates and now all my plans have been disrupted.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2017
the carton is very damaged.it's stressful at the reception.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2017
Good tracking of the parcel, delivered to a relay point at the address given.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2017
Good transaction.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2017
Lots of choice and very reasonable delivery times.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 28/12/2017
The delivery worked perfectly. I am very disappointed with the contents of the box - the ship itself. I would have expected more DIY work and fewer prefabricated stamped parts. Far too few details were shown on the Internet. But this is only in passing. The description (text) is more than poor and the pictures are inadequate. I have built many ship models but I have never experienced such a lack of transparency in the pictures and figures. And that for a lot of money. WHAT A SHAME!
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Verified Buyer
Rating: 2 out of 5
following a purchase from 27/12/2017
Order not received I placed an order around December 3rd and as of December 27th I've not received my order. I looked into the way your company sent your orders and I'm not sure how you sent my order is from the USA or did it ship from over seas? Received my order today December 29th ! It was sent to the wrong address and it's on telling how long it took for them to send it back to the post office. The products look great look forward to doing business in the future.
Response from 1001hobbies
Dear customer, We ship from France, our warehouse is in Normandy. Unfortunately the shipping delays by letter is sometimes quite long, we apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 27/12/2017
Delivery on time by products goods in perfect condition.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/12/2017
Long delivery time. Moulding problem. Poster damaged
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2017
nothing to say i received my parcel on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/12/2017
Very good signs would have liked just a little more choice on boats ladders 187. Order sent on time
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 27/12/2017
The delivery time is a bit long and the shipping costs to Austria are very high. The goods are o.k.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/12/2017
Order not received I placed an order around December 3rd and as of December 27th I've not received my order. I looked into the way your company sent your orders and I'm not sure how you sent my order is from the USA or did it ship from over seas? Received my order today December 29th ! It was sent to the wrong address and it's on telling how long it took for them to send it back to the post office. The products look great look forward to doing business in the future.
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Response from 1001hobbies
Dear customer, We ship from France, our warehouse is in Normandy. Unfortunately the shipping delays by letter is sometimes quite long, we apologize for the inconvenience. Best regards, The 1001Modelkits Team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2017
My opinion is mixed. they seemed very professional until I received my parcel of 8 paints with a completely dry pot of matt white inside. it wasn't even possible to stick the tip of a knife into it, so to speak. I contacted them by chat and the person suggested 2 times that I use solvent to dilute it!!!!! but it's as hard as a rock, it won't do any good to dilute it!!!!!! And when I ask for an exchange, no reply. I really wonder if he knows the paints he's selling. In short, you shouldn't order everything from them, especially with a commercial return like this that doesn't exist if you have a penny to your name.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2017
Does not meet delivery deadline
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2017
Good contact with customer service in general. Fast and efficient responses. The choice of accessories for the model airplanes could be much wider, especially the choice of decals. On the other hand, you don't have to be in a hurry to receive the items.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/12/2017
The product is of high quality, but it's unacceptable to charge for such poor gift-wrapping. It looks like a 5-year-old has wrapped it.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/12/2017
order nickel delay longer than expected but received on time. element ok i reco
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 26/12/2017
#NOM?
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 26/12/2017
Unfortunately, I can't rate the product as I gave it away. And it would be far too early to rate it. The delivery time was quite long at around three weeks. The money was transferred on 30.11.17 when I ordered it. The package arrived on 15.12.17. I don't know what happened between 30.11 and 11.12 when the package was announced but at least it was two weeks. Sorry.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/12/2017
service that meets my expectations
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/12/2017
(+) Large catalog (-) Sometimes more expensive than the competition (+) Out-of-stock parcels arriving in 10 days at Christmas time (4 to 6 days according to the site, they don't have all the items in stock and are therefore dependent on their suppliers)
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 24/12/2017
The model ordered is beautiful ... BUT THE DELIVERY SERVICE was long and not optimal: I followed the route from France to Italy and saw that the package traveled in France in as many as 4 destinations ... until it arrived in Normandy then in Bergamo in Milan and finally in my city. So very long delivery time ...
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 23/12/2017
Products ok and packaging ok but on a suggestion level maybe it would be worth stating more realistic delivery time ando packaging. It took more than 3 days for a prompt delivery model. I placed the order on December 8 to receive it on the 20th. It seems a tad excessive as a timeline. On a general level, however, I am satisfied.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 23/12/2017
a little long between order and delivery perfect parcel thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/12/2017
Very good value for money but there is still room for improvement as far as delivery is concerned.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 23/12/2017
Everything was fine. There were problems with the delivery but the support and information were great. I never had the feeling that anything could go wrong.
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