Customer reviews of 1001hobbies

package received on time not disappointed there will be other order in sight me

Ordered on Friday 13 Oct and shipped on 15 Oct ?...?.. The deliveryman was supposed to drop it off at the relay point on the 21st and didn't do so until the evening of October 24th -? picked up on October 25th, i.e. 12 days after the order was placed! Delivery times are really too long and the mondial relay tracking system works intermittently. ... Too bad. I'm thinking of changing to another site for my next orders, for c

My package was never delivered My package was never delivered, because of uncomplete adress according to delivery service. I expect a refund for at least the amount of the returned purchase. In that case i will purchase a similar item but on scale 1/72 instead of 1/144.

No comms from Vendor until PayPal intervened We did eventually receive the product we ordered. However at first this vendor took the money, sent us an invoice then.. Nothing. After a few days we contacted the vendor asking what was happening. No response. We contacted them again. No response. Finally we resorted to opening a PayPal complaint in order to get a refund. The response was then instantaneous. Multiple emails kept us informed up until the point the goods turned up.

No comms from Vendor until PayPal intervened We did eventually receive the product we ordered. However at first this vendor took the money, sent us an invoice then.. Nothing. After a few days we contacted the vendor asking what was happening. No response. We contacted them again. No response. Finally we resorted to opening a PayPal complaint in order to get a refund. The response was then instantaneous. Multiple emails kept us informed up until the point the goods turned up.

Quality as expected. Delivery time was quite long. Order processed on 02.10.2017 delivered on 19.10.2017 (according to online store: dispatch in 4-6 days).

After ordering 8 items on this site, I received the parcel 5 days later by Colissimo. What a surprise to see that I only had half of my order... The delivery note stipulated the total amount of my order. I called 1001 Maquettes to find out if all this was normal, and the advisor promised to keep me informed of what had happened. The next day, with no news, I decided to call again. The logistician calls me a liar... However, the advisor re-ordered the missing items. 5 days later, the post office called to tell me that my parcel had been opened and that there was only one item left. I call 1001 Maquettes again and they trigger a new order... Which turned out to be the right one. 4 weeks for items in stock. My 2-star rating takes into account the professionalism of the call center, but its

Recu attend merci et bonne peinture. Have a nice day

The delivery packaging (bubble envelope in my case) is not suitable. The poster included in the order is crumpled, and a brush hair protector escaped during handling of the envelope, damaging the poster.

the internal product tracking is peculiar no initiative concerning large orders and therefore a product is missing you have to send several emails so that you propose a credit for the missing product and send the order on time instead of a shipment under 24h to 48h for me it took 16 days is what is a pity. otherwise excellent quality pro

Fast delivery, undamaged parcel, satisfied with site

Interview with customer service: quick response, delivery not on time. DéÃ

Very good parcel tracking. We are informed by e-mail during all stages of delivery. However, there was a slight delay at customs because there was no invoice on the outside of the parcel. I recommend this site without hesitation.

The children were very pleased

Very Good. Quite fast material in accordance with the order.

Good customer care, especially for out-of-stock products

To date I still have not received my order Thank you for your feedback Cdlt

Lots of choices, fast delivery. 4 stars because the lid of a paint can ca

orders always take a long time to arrive, and this isn't the first time I've reported this.

Everything went perfectly, good service and very good product.

i've ordered two models and so far i'm satisfied. i'm going to start the amount as soon as it's cooler. in front of the fire with a good cup of tea.

The delivery only took place a week after the agreed date. This was already annoying as the delivery time was the decisive argument when choosing the online store. In addition, no information was provided about the delay and tracking via the 1001 Modellbau website did not work either. When I asked about the delay and the problems with tracking the order, all I got back was a standard text saying "I always try to satisfy customers as quickly as possible". However, the goods finally arrived (far too late) and are in order. After all. Response to the seller's reaction: The order was placed on 24.09. and was paid for directly via PayPal (I have the order confirmation). The delivery on 07.10. therefore took place 13 days after the order. Much later than stated.

Excellent product and prompt and ... Excellent product and prompt and friendly sevice. Slightly slow delivery but who can help the post. Thanks 1001 Models ??

Delivery time not respected. Indicated on the site as 2 in stock. Not being delivered after a telephone contact we learn that this reference was not available. Birthday postponed by

Excellent product and prompt and … Excellent product and prompt and friendly sevice. Slightly slow delivery but who can help the post. Thanks 1001 Models ??

delivered as expected nothing to di

Products conformesexpeditions soigné

price too high

No follow-up from the seller to the preparer, and in the end the order is not complete and no credit note is issued. I'm losing money

All correct but I think a sticker pack is missing.

Great choice even though on the site finding what you are looking for is super long

Satisfied with the service. Only negative note is the shipping cost too high compared to the value of the goods ordered Sincerely.

Fast, efficient and transparent. Perfect delivery Only downside: the website and the (very) limited number of photos to judge the quality of the products. Needs to be improved to avoid disappointment among cl

good overall timeframe and model, but assembly instructions not always clear

Delivery in 2 weeks and 2 days Product much smaller than recognizable in the picture

Took a little longer.

All good although the delivery time was a little long....

Has'nt changed much over the years... Took longer to arrive than I would have liked, however they look the business to me. Very good

Has'nt changed much over the years… Took longer to arrive than I would have liked, however they look the business to me. Very good

The delivery time was extremely long. (14 days) The item leaves a lot to be desired. The best thing are the stickers. In my opinion, the model is not worth the money. I would definitely not buy it again.