Customer reviews of 1001hobbies

I ordered a tube of cyberbond glue and I can't get a drop out.

Unfortunately, no shipping date was given and the parcel tracking did not work either. The products were fine.

Quick delivery, well packaged

Compliant order received on time ra

Ras: good quality products and early delivery nicke

They took a long time to respond to emails but they are very professional totally recommended! Great selection of models

Ordered and paid for on 18.1.2017. Delivery time max. 2 weeks. 3.2.17 Request where the goods are. No reply. Still no goods today and still no reply. Too bad I imagined it would be different. NEW: On 8.2.2017 I finally received a message: The product you ordered is not available. You will receive a voucher for the amount paid. I requested a refund to my credit card. I wonder if this will be done. Legally it should work that way because I never said that I would or want to buy more products from 1001 modellbau. I DON'T WANT TO EITHER. 16.2.2017 the payment was credited. I think that's supppper. Thank you and my recommendation. It started out badly but the company finally acted positively.

I had the opportunity to place two orders on the site with great difficulty. Both times my children gave me a gift card for my birthday and for Christmas. Each time I had to enter the coupon number, I got an error message saying that the coupon was invalid or something! So to be able to validate my order I had to contact "" 1001 MAQUETTES""? This is where another big problem arises for me. The service is unreachable by phone when you send an email: no answer!!!. After 15 days of calls, we manage to get someone on the phone or in chat! Miraculously, we managed to integrate the coupon that had supposedly been deactivated, and finally we were able to validate the order... Personally, I'd never order from this site again, because the customer service is deplorable and the delivery times are not respected.

This is my first model. The delivery time is very long. And I'd rather do it twice than once. You have to order the paints after you've received the model.

shipping costs are a bit expensive

Ordered and shipped at 24012017 Today 06022017 got delivered why such a long shipping time ???????

delivery times do not correspond to those specified in the order

Good value for money very satisfied

As much as the paint pot orders are satisfactory, the Colissimo delivery service is average. An order placed on January 26 was shipped on January 27, according to the site, and after a reminder from customer service on January 31, delivery took place on February 3, which is a bit long. However, customer service had provided me with a direct tracking link, which proved useful and accurate. So I've modified my opinion accordingly, as the site is rich in terms of the products on offer. I recommend

Some information on labels may not be accurate. Apart from that, good products, delivery times respected. Just an oversight on the part of the parcel relay center, which did not warn of the arrival of the parcel.

the product corresponds to my order but waiting more than 10 working days when the product is marked as available is far too long.....

Everything perfect recommended store if we want to put a downside to be a paid transport takes too long.

Delivery time longer than announced at time of order. otherwise satisfied.

no explanation of how to use the decals

the model supplied has no instructions in French, only in English and Japanese. For a 12-year-old, this is not at all practical!!! even with the assembly sketches. A phone call to 1001 maquettes confirmed the absence of French instructions and the impossibility of obtaining them. I don't recommend this site and I personally wouldn't repeat the experience of a new one.

No reply I had ordered a set of decals, and received an email that my order had been processed good so far. On this email was my order number, and a link to check your order status. Here's where things changed: I tried the link, and got an error, telling me my order number was not correct. After a few tried, I went to the homepage/contact us link. I sent an email with my info and order number, yet have not heard anything back as of yet. Then, the following day, I received this email asking for a rating. It would do well to ask about the customer experience after some attempt at customer service was made.

No reply I had ordered a set of decals, and received an email that my order had been processed good so far. On this email was my order number, and a link to check your order status. Here's where things changed: I tried the link, and got an error, telling me my order number was not correct. After a few tried, I went to the homepage/contact us link. I sent an email with my info and order number, yet have not heard anything back as of yet. Then, the following day, I received this email asking for a rating. It would do well to ask about the customer experience after some attempt at customer service was made.

Impossible to hold silver paint (N°11) on plastic. For the other colors, acrylic paint leaves traces on the brush and dries very quickly (perhaps you need to add an additive like white spirit or alcohol?). No problems with dispatch

very good preparation delivery on time without any problem thank you continue like this

I bought a model as a present for my husband and surprise, when you open it and look at the cardboard, there's no paint or glue for the price you're paying. In other stores, when you buy a model, you get everything inside. Really disappointed

Satisfied but shipment a little long, too bad for the next order mercy

Many color choices and categories for make-up paint

Delivery The delivery time for just a few model paints was terrible. I could have built the whole model in the time I have waited for the correct paints and after three weeks one still has to be delivered. I am sure I'm not the only one who has waited more than three weeks for delivery which is not acceptable in today's market.

Delivery The delivery time for just a few model paints was terrible. I could have built the whole model in the time I have waited for the correct paints and after three weeks one still has to be delivered. I am sure I'm not the only one who has waited more than three weeks for delivery which is not acceptable in today's market.

Good follow-up and interesting promotions

Everything went well with the parcel, just a few unanswered e-mails.

Good products sent well protected. Delivery time a bit long

package conforms to order even if delivery was delayed

The parcel arrived on time and was well packaged One small complaint: the shipping policy is not clear, in any case I did not fully understand it.

Goods received from France after approx. 1 week. Unfortunately, it was not clear anywhere that it came from abroad. In addition, there was also a wrong article that was even cheaper than the one I ordered. I received no reply to 3 emails, but the other items I ordered were OK.

Reference error on delivery but quick refund for lack of similar product

lousy communication when attempting to elicit info from the company via email it was absolutely and categorically ignored. Other than that, the item that was ordered was shipped on time and arrived in time.

Good and fast

No delivery, no reply to the 2 emails sent, parcel number indicated unknown to the Post Office, no explanations, NOTHING. I will not repeat the experience and reserve the right to give my opinion on the appropriate forums.

I chose this model because it was suitable for beginners but too difficult for my 11-year-old son.