1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
I think you guys did a great job in timely delivery despite being international shipment. But the only problem is the "humbrol enamel thinner" was leaking 90% of it is leaked out because I am guessing customs guys opened it and didn't close the lid properly. But I am ok having that 10% left. At least my daughter's painting project continued without any impediments.
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Sylvie C.
Rating: 4 out of 5
following a purchase from 18/12/2024
A little disappointed with this order. If I hadn't called the excellent customer service, I wouldn't have known that the product I ordered was no longer available. I therefore had to recommend a longer delivery time, and as a result I didn't receive it for Christmas. On the other hand, the product is very pretty and I'm very satisfied with it. One important remark: the delivery was in a box that was much too big, so it was damaged on arrival. Not too much breakage, but the door mirror on the fiat 500 broke clean off. I put it back together .....
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Bertrand L.
Rating: 2 out of 5
following a purchase from 14/12/2024
Long lead times if product not in stock.
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Response from 1001hobbies
Dear Customer, We regret your feedback and apologize for the delay in processing your order. You ordered a product with an extended delivery time. As a result, your order was dispatched as soon as the product was received in our logistics center. We would like to draw your attention to two important terms indicated on our website: Available products: These items require an order from our suppliers before shipment. Products available - dispatched today: These items are in stock in our logistics warehouse and can be shipped immediately. The product you have ordered has been specially ordered from our supplier. We are currently still waiting for delivery. Thank you for your understanding. Best regards, 1001HOBBIES
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René S.
Rating: 3 out of 5
following a purchase from 12/12/2024
Long delivery time and high shipping costs. The book I was expecting is more of a bound booklet and therefore far too expensive. The article is declared as a book in the store.
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Stefano S.
Rating: 4 out of 5
following a purchase from 16/12/2024
Improve the catalog filtering system to enable quick identification of the product being searched for.
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Hans S.
Rating: 4 out of 5
following a purchase from 25/11/2024
Fine
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Peter G.
Rating: 4 out of 5
following a purchase from 31/12/2024
Slightly long delivery time but otherwise everything is fine
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Jens P.
Rating: 4 out of 5
following a purchase from 20/12/2024
everything without problems, delivery as ordered, gladly again, would have liked to give 5 stars, but somewhat long delivery time
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Paul B.
Rating: 4 out of 5
following a purchase from 20/12/2024
Postage can be a bit high but over all good range of products
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
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Paul Henri G.
Rating: 4 out of 5
following a purchase from 25/12/2024
Clear site navigation. Wide choice of models and accessories to show them off.
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Norbert L.
Rating: 4 out of 5
following a purchase from 18/12/2024
Long delivery time
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Isabelle C.
Rating: 4 out of 5
following a purchase from 12/12/2024
Not bad at all
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Jean-François F.
Rating: 4 out of 5
following a purchase from 30/12/2024
The site's navigation can be improved, but the service is fast and reliable.
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Jose V.
Rating: 4 out of 5
following a purchase from 30/12/2024
ok so far so good
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Cristina O.
Rating: 2 out of 5
following a purchase from 06/12/2024
I ordered 2 products and I only received one, I sent them an email and they did not answer me.
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Sara B.
Rating: 3 out of 5
following a purchase from 27/12/2024
The article itself is very good. The shipping is not so good. I ordered on 12/27 and it said that it would be shipped the same day and I would receive it between January 2 and 3 but it didn't arrive until the 8th and it was a gift for Christmas....
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Margarita L.
Rating: 2 out of 5
following a purchase from 01/01/2025
I paid premium shipping. I checked with UPS and it turned out that they were contracted for standard shipping. The package arrived on the 7th and could not be put on the tree as a Epiphany gift.
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José Luis B.
Rating: 3 out of 5
following a purchase from 01/01/2025
Overall pretty good but prices a bit high and delivery too many days.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Alberto Z.
Rating: 4 out of 5
following a purchase from 20/12/2024
The model is very detailed, but it is all plastic and weighs nothing.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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Ludwig P.
Rating: 4 out of 5
following a purchase from 03/01/2025
Fast delivery . On the other hand, the book was poorly protected compared to other brands and has traces of black on one of the edges.
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Patrick B.
Rating: 4 out of 5
following a purchase from 02/12/2024
Delivery a bit long for once, I'm afraid I won't have it for Christmas.
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Victor C.
Rating: 4 out of 5
following a purchase from 01/12/2024
The delivery of the order, considering the dates, has taken much longer than on other websites.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Jean-Marie G.
Rating: 3 out of 5
following a purchase from 15/12/2024
KOHORT PAY takes advantage of your file to solicit by mail and Whatsapp!
even though we asked on your site not to be on the commercial links.
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Corneleus C.
Rating: 2 out of 5
following a purchase from 23/12/2024
the shipping conditions even after availing the membership is not true. have already complained but no resolution. it is like a partial scam imo.
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Michel C.
Rating: 4 out of 5
following a purchase from 13/12/2024
Continue
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Mickael B.
Rating: 2 out of 5
following a purchase from 09/12/2024
As the figurines are not presented beforehand because we only see the box, depending on the brand, there are many of the same break and we don't know if they are only cavalrymen or infantrymen except for the Waterloo brand ... I had to wait a month to receive the parcel. So today, I don't have enough infantrymen for my project and I have to place another order ...
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Response from 1001hobbies
Thank you for your feedback and we apologize for the inconvenience. Concerning the figurines, we understand your frustration related to the lack of visibility on their content. We take note of your comment and will pass on your suggestions to our team in order to improve the presentation of the products on our site. Regarding the delivery time, we're sorry it took longer than expected. This may be due to delays in receiving the supplier's order, but we are committed to ensuring that this does not happen again. We hope your next project will be a success, and remain at your disposal for any assistance or recommendations you may require for your next order. Sincerely, The 1001hobbies team
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Bianka K.
Rating: 4 out of 5
following a purchase from 17/12/2024
So far all good. Fast delivery Product arrived safely
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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D D.
Rating: 3 out of 5
following a purchase from 15/11/2024
Long delivery time
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Cor V.
Rating: 4 out of 5
following a purchase from 28/12/2024
I don't understand why all these stores keep sighing for reviews. I think there is a wire loose. It drives you crazy, everywhere you go you are immediately just asked to review. I'm of an older generation and I don't get it all anymore, trust in a store I usually let follow more orders, it's that simple.
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Pierre L.
Rating: 4 out of 5
following a purchase from 07/12/2024
Order 477617 dated 07/12/2024, delivered by hand on 04/01/2025 - What happened during order preparation? The material was announced available 6 The Chronopost parcel was at the Pickup relay on 31/12/2024
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Michel D.
Rating: 4 out of 5
following a purchase from 02/11/2024
I'm still satisfied with my order and the communication with the site despite the very long delivery time. I wouldn't hold it against the 1001hobbies team.
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Uwe H.
Rating: 4 out of 5
following a purchase from 01/12/2024
Shipping was fine
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Francisco Andres P.
Rating: 4 out of 5
following a purchase from 29/11/2024
without knowing about logistics, I believe that the preparation time could be shortened.....
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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Pierre-André S.
Rating: 4 out of 5
following a purchase from 01/12/2024
Not easy to find your way around the first few times!!! But on the whole it's great to be able to sort out
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Christine G.
Rating: 4 out of 5
following a purchase from 15/12/2024
Everything went well. The only thing I would have liked was the dimensions and more pictures of the product, a calendar, so that we could make a better decision before ordering
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Albert S.
Rating: 4 out of 5
following a purchase from 12/12/2024
Beautiful model. Unfortunately one color has dried out a bit.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Daniel T.
Rating: 4 out of 5
following a purchase from 26/11/2024
Everything ok
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
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Cyril C.
Rating: 3 out of 5
following a purchase from 16/12/2024
Out of an order of 5 items, only 3 were received. I did get a credit note, but I was very surprised that the missing items were listed as available on your site (and are still available).
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Lars S.
Rating: 3 out of 5
following a purchase from 06/12/2024
took a long time
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Óscar A.
Rating: 4 out of 5
following a purchase from 28/12/2024
Material received in perfect condition. To put a but, somewhat slow shipping although the Christmas dates are a handicap. Even so, it arrived in time for Epiphany. Very good.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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