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Rating: 2 out of 5
Very average customer service by phone...late delivery and no respect for invoice requests when it's a gift.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 687 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 2, 3 and 4 stars
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Rating: 3 out of 5
Would an additional delivery option Would like to have a delivery option that would NOT require a signature conformation.
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Response from 1001hobbies
Dear customer, Thank you for your feedback. At the moment we can not offer such delivery option but we will look for new solutions in the future. Best regards, The 1001modelkits team
V
Rating: 3 out of 5
Would a additional delivery option Would like to have a delivery option that would NOT require a signature conformation.
Response from 1001hobbies
Dear customer, Thank you for your feedback. At the moment we can not offer such delivery option but we will look for new solutions in the future. Best regards, The 1001modelkits team
A
Rating: 4 out of 5
For the moment, I'm storing the models I'll be making later. In my experience, assembly diagrams are not always very clear, and parts are missing from the various racks. Finally, a French manual would be a great help.
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Rating: 3 out of 5
The delivery time was very long despite the express order (surcharge). Ordered 18.052016 delivered 27.05.2016.
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Rating: 3 out of 5
You don't put something on sale that you don't have and know you won't get.
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Rating: 2 out of 5
Very bad experience
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Rating: 4 out of 5
First experience on this site and nothing to say, I am completely satisfied with the processing of the order and the condition of the products.
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Rating: 3 out of 5
Slow to ship, but good once shipped If you don't mind waiting for them to ship it comes quick once they have. Will use them again with this in mind.
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V
Rating: 3 out of 5
Slow to ship, but good once shipped If you don't mind waiting for them to ship it comes quick once they have. Will use them again with this in mind.
A
Rating: 3 out of 5
A label error on the online catalog made me order a Dutch grenadier (already in my possession) when the advert showed a grenadier of the Guards...
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Rating: 4 out of 5
Not disappointed by the quality of the Autoart product but by the delivery time: scale model ordered on 90516 received on 200516 for an announced delivery time of 5 to 7 days. And I didn't even receive a notice telling me that the parcel had arrived on the 20th. I found out myself on the 21st.
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Rating: 3 out of 5
I can't give a review because I haven't received my order yet. I expect another review in 2 weeks. Having said that, the site is very good with lots of c
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Rating: 4 out of 5
Very timely and accurate service
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Rating: 3 out of 5
On an order, the same product cannot be found with the reference ordered. A significant increase despite a posted reduction with a varying reference? Receipt of an advertised product with 3 cars? I don't really understand how you work, even though I'm satisfied with the various orders I've placed so far? Maybe the last one.
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Rating: 2 out of 5
Waiting for order Ordered part on 5/1/2016 and it is now 5/19/2016 and no word on when the part will be here.
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Response from 1001hobbies
Dear customer, You should receive your order this week. Please contact us directly at [email protected] if you still have not received anything next week. Best regards, The 1001modelkits team
C
Rating: 2 out of 5
Unacceptable I have not received shipment especially with how expensive it is to ship.
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V
Rating: 2 out of 5
Waiting for order Ordered part on 5/1/2016 and it is now 5/19/2016 and no word on when the part will be here.
Response from 1001hobbies
Dear customer, You should receive your order this week. Please contact us directly at [email protected] if you still have not received anything next week. Best regards, The 1001modelkits team
A
Rating: 4 out of 5
Excellent products but slow delivery. The products were exactly as described but delivery was rather slow compared with other suppliers.
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V
Rating: 4 out of 5
Excellent products but slow delivery. The products were exactly as described but delivery was rather slow compared with other suppliers.
A
Rating: 4 out of 5
no problem with the very professional store. But the post office as always...!
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Rating: 2 out of 5
I ordered and paid for a modeling item after 16 days I still have not received
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Rating: 4 out of 5
Good supplier sends care and respect of deadlines
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Rating: 4 out of 5
Hello I am satisfied with the products delivered and the short delivery times. I would be happy to recommend them to potential buyers. T
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Rating: 2 out of 5
In my order, a model included paint pots, one of which was leaking ... the result is obviously visible, the box containing the pots being transparent. Alas, not sending a faulty product is obviously not an objective. It's all the more annoying because it's impossible to make a simple complaint via your order history in my account.
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Rating: 4 out of 5
since i ordered the 26042016 and received this parcel on 7052016 the parcel has travelled smoothly from amiens (normandy) to pont sur yonne (burgundy). thank you very much.
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Rating: 2 out of 5
order received quickly but the product received is not the product ordered
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Rating: 2 out of 5
Request for information person does not answer. so bad communicatio
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Rating: 2 out of 5
The product I ordered on April 25th was supposedly dispatched on the 27th! To date (May 5th) I still haven't received anything! After contacting the service department, I was advised to wait for the product to arrive.
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Rating: 4 out of 5
very rich in products and unique in decl
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Rating: 3 out of 5
Only one available Since this is the only place I found my item after days of searching, I cannot be too hard on them. I ordered my item and 2 days later I received an email confirming receipt of the order. 2 days after that I was notified that the item shipped and I would be provided a tracking number. 8 days later I am still waiting on my tracking number! An email to find out what happened has gone unanswered for 5 days now. At this point I am unsure if I lost my money or if this is an isolated case.
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Rating: 3 out of 5
Only one available Since this is the only place I found my item after days of searching, I cannot be too hard on them. I ordered my item and 2 days later I received an email confirming receipt of the order. 2 days after that I was notified that the item shipped and I would be provided a tracking number. 8 days later I am still waiting on my tracking number! An email to find out what happened has gone unanswered for 5 days now. At this point I am unsure if I lost my money or if this is an isolated case.
C
Rating: 3 out of 5
Long delivery time
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Rating: 4 out of 5
Parcel arrived at the relay point but in poor condition (packaging tape unstuck and parcel half-opened).
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Rating: 4 out of 5
This site is one of the ten or so model maker websites I've ordered from. I'm satisfied, even if I found the delivery times a little long on my last order, which justified my rating of 4 stars rather than 5. On the other hand, I was pleased to be able to order a product which is rather difficult to find (Tamiya X20 enamel thinner in 250 ml). It was unavailable, but the alert system worked very well (e-mail alert as soon as the product was available again). The Oupsmodel site offers the same type of service.
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Rating: 3 out of 5
I am satisfied with the delivery and the goods.
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Rating: 4 out of 5
The products are of good quality and the packaging is neat. A little slow to be delivered
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Rating: 3 out of 5
but unfortunately the paintwork leaves something to be desired in visible places
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C
Rating: 4 out of 5
We have not yet received the purchase and it has been more than 15 days so I will not be able to make the evaluation until we receive the delivery if it arrives. For the moment to say that we are disappointed and skeptical. it was the gift for my son and he is every day asking when and if it arrives.
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V
Rating: 4 out of 5
Great, except... Though there was a bit of a delay between when I ordered and when my item shipped, once it was on its way, it got from France to California in under 2 days. I didn't like how the shipper (DHL) sent me updates saying a signature MAY be required. Either it is or it isn't, and I made arrangements to be here when delivery was promised, only to have it show up the next day when I was at work, necessitating my having to pick up my package from the post office. Otherwise my item was perfect, securely packed.