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Rating: 2 out of 5
Delivery Order placed 7th Sept, now 18th September still no sign of my order, I'm not a happy bunny
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 687 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 2, 3 and 4 stars
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Rating: 2 out of 5
very disappointed. i ordered a car model in one color for a gift. i received this model in another color. i contacted customer service by email. for a ""reacti"" (as noted on the site) 24 hours passed and no answer to my request.
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V
Rating: 2 out of 5
Delivery Order placed 7th Sept, now 18th September still no sign of my order, I'm not a happy bunny
V
Rating: 4 out of 5
5 star price, 2 star customer service The price is really good, so I am OK with the LONG waiting period. But customer service is bad, when I told them my items are damaged, they replied my VERY slowly, although they did send me replacement parts. They don't even inform me that they are sending the replacement. Overall I am pretty happy now, because I got my replacement(still pretty slow), and the price is REALLY good!
Response from 1001hobbies
Dear customer, After receiving your pictures we asked our supplier to send you replacement parts and informed you about it. Do not hesitate to contact us again if you need any help. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
A
Rating: 4 out of 5
5 star price, 2 star customer service The price is really good, so I am OK with the LONG waiting period. But customer service is bad, when I told them my items are damaged, they replied my VERY slowly, although they did send me replacement parts. They don't even inform me that they are sending the replacement. Overall I am pretty happy now, because I got my replacement(still pretty slow), and the price is REALLY good!
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Response from 1001hobbies
Dear customer, After receiving your pictures we asked our supplier to send you replacement parts and informed you about it. Do not hesitate to contact us again if you need any help. We hope you will acknowledge this and reconsider your evaluation. Best regards, Customer service
V
Rating: 3 out of 5
I found wagons for the model railroad here that are no longer available anywhere else. However, it is not true that the goods are dispatched within two days. It was more like two weeks. So if you are looking for a rare model, this is the right place. However, you have to be patient.
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C
Rating: 3 out of 5
Good overall experience, could improve the shipping time.
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V
Rating: 4 out of 5
Delivery was good. Assembly is already underway.
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Rating: 3 out of 5
Large, well-stocked boxdoubts about the state of the stock when an order is placedno verbal communication possible to obtain information about an order that is not delivered within a reasonable time (more than 15 days).As it stands I would not recommend 1001 and a model as a preferred supplier.I may change my mind if I receive news of my order 64512 which was settled on 26.08.1
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Rating: 3 out of 5
Good quality product - delayed delivery. Slight damage to corner of book but not serious. Otherwise quality of book as supplied was acceptable. Delivery was quoted on website as 5-6 days but took nearer to two weeks and needed chasing up. Opted for tracker on delivery but information provided was very limited and no explanation or warning given for delay experienced in delivery.
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V
Rating: 3 out of 5
Good quality product - delayed delivery. Slight damage to corner of book but not serious. Otherwise quality of book as supplied was acceptable. Delivery was quoted on website as 5-6 days but took nearer to two weeks and needed chasing up. Opted for tracker on delivery but information provided was very limited and no explanation or warning given for delay experienced in delivery.
A
Rating: 3 out of 5
When you take four days, in fact, you wait for payment and then you complete the order. What's more, the letter carrier never comes up to deliver the parcel. You have to go to the post office. On the other hand, if we take the parcel to Auchan St Priest for my example, we are well received and well served. Everything is easy and clear. But you have to be valid etc. Yet I take the colissimo rate. I had asked for gift wrap. The only thing that's long is the delivery time. I picked up the package more than 1
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Rating: 4 out of 5
Very well packed and complete. The delivery time is a little lo
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Rating: 4 out of 5
I had been offered a €100 gift voucher to use at 1001 Maquettes. I placed an order but couldn't figure out how to use it. Fortunately, there was online chat. That's how I was able to find the solution, thanks to a friendly and efficient contact. Everything else (delivery times and products ordered) was perfect. I'll be back
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Rating: 4 out of 5
my order was what I had asked for and was in agreement with the delivery which was perfect.
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Rating: 4 out of 5
Very good product complete arrive on time small defect lack of paint in the kit too bad especially for a product worth 40
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Rating: 3 out of 5
Took a while for delivery, though happy with model My order took 3 weeks to be delivered (I think it was driven to the wrong address, as was stated on the Hermes tracking page) though I was very happy with the model once I received it.
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V
Rating: 3 out of 5
Took a while for delivery, though happy with model My order took 3 weeks to be delivered (I think it was driven to the wrong address, as was stated on the Hermes tracking page) though I was very happy with the model once I received it.
A
Rating: 3 out of 5
disappointed because I was hoping for a large-format model and I received a miniaturenevertheless of high quality.
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C
Rating: 3 out of 5
Delivery delayed more than fifteen days
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V
Rating: 3 out of 5
I ordered from 1001Modellbau because I really liked their website. The goods I ordered were also immediately available and should have arrived within 2 days. In the end it took over 1 -2 weeks. Value for money is okay. But it is much cheaper if you do without an internet presence. I don't know whether I would buy here again as the waiting time was very long.
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A
Rating: 3 out of 5
Delivery times are far too long. To be reviewed
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A
Rating: 4 out of 5
Fast and well-stocked in terms of choice.
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V
Rating: 3 out of 5
Model 1/72 Personnel Choice was good ordering easy but the kits took a very long time to arrive.
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Rating: 3 out of 5
Model 1/72 Personnel Choice was good ordering easy but the kits took a very long time to arrive.
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Rating: 3 out of 5
Delay much too long...more than a week having paid a colissimo whereas elsewhere for an order placed the same day the parcel arrived within 48 hours.
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Rating: 3 out of 5
the lead time is a bit longand the prices higher than the competition
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Rating: 4 out of 5
Good reactivity for the shipment a little short for the packaging the paint pots were free in the bus
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Rating: 4 out of 5
Well packed and on time. Thank you 1001 maquett
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V
Rating: 3 out of 5
A400m Grizzly A large model that I haven't completed as yet. The main problem being the undercarriage as the wheels keep breaking off their stub axles even using the smallest amount of glue. So I've had to sell them out and fit new axles of from spare plastic.. Apart from that its looking like a smashing model
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Rating: 3 out of 5
A400m Grizzly A large model that I haven't completed as yet. The main problem being the undercarriage as the wheels keep breaking off their stub axles even using the smallest amount of glue. So I've had to sell them out and fit new axles of from spare plastic.. Apart from that its looking like a smashing model
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Rating: 3 out of 5
the products and assortment are great cm the customer service only problem a long waiting time .... I will definitely buy from the site again with that in mind
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Rating: 2 out of 5
The delivery conditions are totally unsatisfactory: 1) The invoice advertises Collisimo and the charges correspond to this service, but in reality the service used is Colieco, which takes much longer, so this is a misleading statement 2) The choice of bubble envelope is not the most appropriate for sending glass jars I am not satisfied with 1001 Maquettes, which seems to cut corners to the detriment of quality of service and respect for the environment.
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Rating: 4 out of 5
I find the price a bit expensive for the same price I have 2 or 3 elsewhere, but there's a wide choice of models.
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Rating: 3 out of 5
As far as the products are concerned, nothing to complain about. However, I had chosen express shipping (which cost me 15€ excessive more than the order itself) to have in any case a delivery after more than a week. I believe that 1001 models should better evaluate the relationship with logistics discriminating element for Customer satisfaction. Cordial greetings. Alessio Santoni
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Rating: 4 out of 5
Very good products with many choices of little known brands.except that sometimes deliveries are a little long.otherwise satisfactory.Sindialement
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V
Rating: 3 out of 5
Horible shipping I ordered 3 bottles of polystyrene cement, it arrived on time but it was packaged poorly and one of the bottles developed a leak and covered all the bottles in the cement. Now i'm down one bottle, not happy.
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Rating: 3 out of 5
Horible shipping I ordered 3 bottles of polystyrene cement, it arrived on time but it was packaged poorly and one of the bottles developed a leak and covered all the bottles in the cement. Now i'm down one bottle, not happy.
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Rating: 4 out of 5
Delivery in accordance with the planned parcel point. One week's delay due to school vacations
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Rating: 2 out of 5
NOT VERY SATISFIED FOR THE MOMENT BECAUSE CONTRARY TO THE 48 HOURS OF WAITING OF THE POST OFFICE I STILL DO NOT HAVE MY PARCEL! I PLACED MY ORDER TEN DAYS AGO AND PAID IMMEDIATELY. I'm beginning to think that I'd have been better off moving around Paris myself, as my orders would already have been honoured.
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