Customer reviews of 1001hobbies

Unfortunately my first order on 1001 maquettes wasn't a very serene one, as it was placed more than 10 days before Christmas and didn't arrive until Christmas day, with no real indication of why it had been ordered.

I am very disappointed by the site 1001 maquettes. I ordered a model of an aston martin on Friday afternoon at 5pm and the order was dispatched immediately. Having no news about the parcel a week later I contacted them and was informed that in fact they did not have it in stock! I was offered an alternative solution to the product, but it didn't suit me. So I asked for a refund. A week later I'm still waiting... in short they're very quick to debit but on the other hand updating their stock informing their customers and refunding them there's work there! 29-12-2014: still nothing on my account... 30-12-2014: that's it...thanks

The products offered are really many for all needs and of quality. In terms of assistance and information, the service is also of quality. The time elapsed between order and goods arrival considering that the payment is in advance goes a bit long. One criticism for the handling of missing products: the transformation of the value into a discount for a subsequent purchase does not seem correct to me especially in case incomplete orders are repeated.

Unsatisfactory response to damaged goods report. I ordered a Great Planes Giant Big Stik model aircraft which arrived with some damage to the rear of the fuselage. I reported the damage with photographs of both model and packaging and asked 1001model kits for their comments. Having paid over £300 for the model which was to be a special Christmas present (which I had noted on my order) I imagined they would at least have offered to reduce the price as I had received damaged goods. Their reply follows: Dear Sir, I am deeply sorry for the damage. Unfortunately we are located in France and have no solution for repairs in the UK. I suggest that you repair it yourself, this should not be too complicated. Best regards, -- Customer service UK buyers beware.

Poor service I ordered some photo-etch details on December 3, and it has not arrived yet as of Dec.23. Not only were the shipping charges higher than they should have been for such an item (and higher than their website advertised) but to take at least three weeks to arrive is unacceptable. I could have purchased from a company in Australia that I've bought from before and had it here in a week. Really disappointed. 12/30 - still have not arrived. Cancelling order.

Poor service I ordered some photo-etch details on December 3, and it has not arrived yet as of Dec.23. Not only were the shipping charges higher than they should have been for such an item (and higher than their website advertised) but to take at least three weeks to arrive is unacceptable. I could have purchased from a company in Australia that I've bought from before and had it here in a week. Really disappointed. 12/30 - still have not arrived. Cancelling order.

Fast delivery but model box damaged while package was intact. Too bad for a gift

still not arrived this damn order of the 15th..yet message of sending the package on the 19th confirmed but tomorrow is the 24th and zero news. delivery not at all assured for christmas it's naked

Unsatisfactory response to damaged goods report. I ordered a Great Planes Giant Big Stik model aircraft which arrived with some damage to the rear of the fuselage. I reported the damage with photographs of both model and packaging and asked 1001model kits for their comments. Having paid over £300 for the model which was to be a special Christmas present (which I had noted on my order) I imagined they would at least have offered to reduce the price as I had received damaged goods. Their reply follows: Dear Sir, I am deeply sorry for the damage. Unfortunately we are located in France and have no solution for repairs in the UK. I suggest that you repair it yourself, this should not be too complicated. Best regards, -- Customer service UK buyers beware.

the departure was a little long but everything arrived quickly after processing the order thank you

shipping too long my wife ordered after me it arrives before me !!!!

The rest was perfect

Wide choice of models (including models that are sometimes hard to find) - Kit prices a little higher than average. Careful shipping and packaging - Delivery times a little long. Site to be recommended.

Bon site avec un tres gand choix des reponses a mes questions (merci a ceux qui c'en occupe!!) Site claire le seul bemole sur le franco un peu elever et le delais de livraison.....

Delivery time could be better

happy with my order and the reception i even sent an email and received an answer almost right away mer

Ras very good report delivery very fast!!!

Very good packaging for the model.2 cardboard packaging... However, the glue was not packaged and I was lucky to get it because the 'cardboard was punctured when it was sent... otherwise

I ordered a model from stock on December 3. Parcel (economic) at 7.50 euros nevertheless shipped only on 1212. To this day (1912), I'm still waiting for my delivery. It's a Christmas present that I certainly won't get in time. I sent you an e-mail to find out what's wrong? I'm getting seriously impatient! 2212: Still not received m

Delivery time too longb....

Site with a wide variety of articles. Perfect for all model or miniature enthusiasts. I found what I was looking for very quickly, and yet the miniature was very accurate.... they had! Fair price and perfect shipping

It's hard to form an opinion when I haven't received my parcel yet. However, my order was placed twice. One of them was supposed to be cancelled. In the end, both parcels were sent even though nothing appears on the Co

Order arrived late after reminder letters. Colissimo services very dubious or at the very least not reliable.

very well delivered but it takes a long time dommag

I ordered a resin accessory in stock on 30.11.14I'm still waiting for it to be delivered 15 days after the order.

we are the 1312 sending of the 812 for an order of the 412 always nothing received delivery times too long the competition makes much mie

satisfied with the service even if delivery took a little longer than advertised on the site, which is understandable in this festive period

I am a new customer and I am happy with your service (delivery tracking). I find the delivery time a little long.

Large selection of figurines at a reasonable price. Shipping a little slow, but order tracking no problem.

I ordered a model car on 30112014 we are 12122014. So I'm disappointed with the delivery time but I can't say anything about the model because it's still not ready.

I placed an order on 2811 on 412 they told me it was in viado. my husband's birthday is next week and I don't know if it will arrive.

the products are correct but the concern it is the sending my last order I received it 15 days after in spite of a fast payment (between 3 and 5 jo

all very well wide availability 'of models quick purchase on the site shipping on time honest and were accurate in keeping me updated via email on the progress of' order. I will purchase again on this site ! Bravo !

I haven't had any problems with your site except for an order that never arrived. I hope to hear from him again, except for this small detail.

11 days is a bit long, but otherwise everything was fine.

I ordered a model with delivery between 3 and 5 days in a relay point and I had to wait practically 15 days and no way of contacting anyone verbally to find out what was happening, whether it was 1001 maquettes or the carrier. The site sent me an e-mail with an offer of free delivery for my next order, even though I hadn't received my first order.

délais trop long( 12 jours) digne d'un envois uk et encore la concurrence en France et a l'étranger sont plus réactif.faite un effort sur ce point et vous serez au niveau.car vous avez un bon stock et un site lisible .je recommanderais sur votre site si la concurrence n'a pas les références que je souhaite .cordi

I waited 17 days for my order not 5-7 days as stated. I am disappointed .

Actually I only wanted to give one star but rude (if you don't want to call a reply to my emails that) then yes, but the service is really not worth more than two stars. Paid both times in advance via PayPal for figures in 'stock' according to the list (why then 2-3 weeks delivery time) and received no credit for the undelivered package in the first order. The same with the second order, but this time at least a credit note on the account. Nevertheless, I don't see the point in continuing to finance these poor logistics in advance. This is simply too little for today's standards and I will definitely look around for other options, even though the range is huge (apparently too extensive), hence the lousy logistics

Order easy and precise however the delivery note between 10 and 20 days but the time that the order is treated I waited almost 1 month domage knowing that it was for a gift of birthday... Super model