Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Package conforms to order, packaging and tracking very good. Only downside: relatively long lead time (almost 2 weeks) even though the items were available... point to improve
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/03/2014
Serious siteno problem.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 11/03/2014
For an order placed on March 2, I still have no news on the evening of March 11.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 10/03/2014
It is ultimately just a ""word-of-mouth". It simply collects an order and passes it on to the manufacturer. In my case the order referred to an Italian site the product arrived after a few more days from France. Also found the Victory then on the official Revell site in the online shop at just over $25 practically bought on an Italian site to pay three times as much. Next time I will be more careful
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/03/2014
I find that compared to other competing sites the prices are abnormally high (see for example the Heller Royal Sun 1100 sold at nearly 60% more than normal (among others)). In addition lead times are very long (allow 3 weeks) and moreover items advertised as available are not always proof of a poorly monitored stock situation;Taking OUPS as an example is a tip to follow. Frustrating organization for a model builder looking for accessories to improve basic kits. After 15 days of waiting, I finally finished the model in progress before receiving these famous accessories.
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 06/03/2014
I have been waiting 6 weeks for my item I have nothing yet. I have paid in advance. Finally after 7 email they reply saying that it is a fault of the supplier and they are still waiting for the product. This is strange because on the stock of 1001modellbau it says that the item is more than 15 and 25 ouf stock and available. So i like this will take many months i hope they will refund my money. What would 1001modellbau think if they had to wait months for their money? That can't be right!
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 04/03/2014
Very well taken care of, I asked myself that it will not be the last, although now I select the models to assemble according to a criterion of placing them by theme.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 03/03/2014
well-packaged products and fast, on-time delivery. This is not the case for all mail-order make-up stores.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/03/2014
Takes too long on delivery Supposed to be delivered from the States and found out that was shipped in France. Took 15 days, cost 1.5 € but i was charged $4. Besides that, I'm happy with the product.
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Response from 1001hobbies
Hello Silvia, Some of our products are shipped from the USA, others are shipped from Europe. This is why the shipment delay can vary, but it is specified for each product. The shipment costs by letter are always at least of 4€, except for France. Best regards, The 1001modelkits team
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Verified Buyer
Rating: 3 out of 5
following a purchase from 03/03/2014
Takes too long on delivery Supposed to be delivered from the States and found out that was shipped in France. Took 15 days, cost 1.5 € but i was charged $4. Besides that, I'm happy with the product.
Response from 1001hobbies
Hello Silvia, Some of our products are shipped from the USA, others are shipped from Europe. This is why the shipment delay can vary, but it is specified for each product. The shipment costs by letter are always at least of 4€, except for France. Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2014
the colors correspond exactly to the models with the corresponding numbers, and they look great. What's more, you can get them for less.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2014
Too bad you can't get a tracking number for economy parcels.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2014
This site is a real landmark for enthusiasts, who can find what is no longer available in physical shops..... Shipping is fast, even if the charges seem a bit expensive. To be recommended
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2014
Fast delivery
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2014
fast, clean and professional
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2014
adapted and aesthetic
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2014
parcel arrived in perfect condition my order arrived in perfect condition , I had ordered Decals and they were sent in a bubble wrap pachage. well done, no dints at all.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 25/02/2014
parcel arrived in perfect condition my order arrived in perfect condition , I had ordered Decals and they were sent in a bubble wrap pachage. well done, no dints at all.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 24/02/2014
Failed to deliver, refund eventually received. I ordered a decal set 31st January. 11 days later received an email to say item not yet dispatched but that it would be posted within the next few days. This was not acceptable to me so I email back requesting the order be cancelled and my money refunded. 4 Days later I receive an email to say my item had now been mailed. I again replied to say my order had been cancelled. On 23rd Feb I had neither received my refund or the product that had allegedly posted to me so I opened a dispute via Paypal. A refund was then received the following day. Very poor communication throughout - not a happy buying experience.
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Response from 1001hobbies
Hello Nigel, It seems there was an error in the delivery address you gave us. You may have indicated UK instead of US. Also it seems we did not receive your emails. We apologize for the inconvenience resulting from these misunderstandings. Best regards, The 1001modelkits team
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Verified Buyer
Rating: 2 out of 5
following a purchase from 24/02/2014
Failed to deliver, refund eventually received. I ordered a decal set 31st January. 11 days later received an email to say item not yet dispatched but that it would be posted within the next few days. This was not acceptable to me so I email back requesting the order be cancelled and my money refunded. 4 Days later I receive an email to say my item had now been mailed. I again replied to say my order had been cancelled. On 23rd Feb I had neither received my refund or the product that had allegedly posted to me so I opened a dispute via Paypal. A refund was then received the following day. Very poor communication throughout - not a happy buying experience.
Response from 1001hobbies
Hello Nigel, It seems there was an error in the delivery address you gave us. You may have indicated UK instead of US. Also it seems we did not receive your emails. We apologize for the inconvenience resulting from these misunderstandings. Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/02/2014
fast and perfect shipment but sometimes some delays due to restocking ..... the after-sales service is nevertheless present and charming . A very good service to glo
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 22/02/2014
Quite happy for all purchases except the first time when the figurines were indicated as being in stock when they were not and I had to order other different ones and not necessarily what I was interested in. Stocks run out very quickly and some items take a long time to be restocked. I trust the site to
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/02/2014
Problem with packaging You must to pay attencion to prepare shipment. My decals weren't respectively protected. Shipment arrived to me damged. If you send delicate merchandise, please take it in safe packaging (for example cardboard)
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Response from 1001hobbies
Dear customer, Thank you for your comment, we will take it into account in order to improve our service. We apologize for the inconvenience. Best regards, The 1001modelkits team
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Verified Buyer
Rating: 3 out of 5
following a purchase from 20/02/2014
Problem with packaging You must to pay attencion to prepare shipment. My decals wasn't respectively protected. Shipment arrived to me damged. If you send delicate merchandise, please take it in safe packaging (for example cardboard)
Response from 1001hobbies
Dear customer, Thank you for your comment, we will take it into account in order to improve our service. We apologize for the inconvenience. Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/02/2014
I benefited from free delivery. Fortunately, the products on offer are among the most expensive on the market.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/02/2014
when I placed my first order, all the models were in stock, but when they were delivered much later, one model was missing, which led me to place another order and incur additional costs, all due to poor stock management.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2014
Reasonable delivery time Perfect packaging Would recommend
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 13/02/2014
I ordered a model car to assemble for a birthday party. The website mentions a 48h delivery. The package actually took about 10 days to arrive, which was after the birthday! The car is actually very small, I was expecting something bigger. I certainly won't be buying anything from
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 13/02/2014
fast shipment packing ok But model box very damaged (before shipment because carton of package in good condition) Storage or handling problem
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 13/02/2014
Beautiful models! Just a week late, but it doesn't matter
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/02/2014
All went well
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 09/02/2014
They have difficult items. A bit expensive shipping costs to Spain.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 05/02/2014
I am happy with my order. Well packaged. I only regret the delay a little long for my taste but it is still largely supporta
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/02/2014
Delivered on time and without problems
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 02/02/2014
All good except for one thing and that is that it took a long time to receive the package + 15 days.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 31/01/2014
Aircraft model packaging and package smell very strongly of nicotine that is very disgusting. Otherwise everything is great.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/01/2014
WELL RECEIVED MY ORDER QUICKLY BUT FORTUNATELY I'M USED TO MAKING MODELS BECAUSE 2 OUT OF 3 ARE EITHER IN RUSSIAN OR ALL IN ENGLISH . MOREOVER, WITH EACH ASSEMBLY ON EACH PAGE THERE ARE NO COLORS INDICATED ON THE PARTS? REFER TO THE PACKAGING? NOT HABIT! I'LL BE HESITATING ON THE NEXT CDES!? TOO SIMPLE AND COMPLICATED AT THE SAME TIME?
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/01/2014
I ordered on January 17th. I was debited on January 17. 5 calendar days (3 working days) later, on January 22, I received an e-mail stating that your order no. 32571 had been dispatched and that you would be receiving it shortly. On January 31, there was no delivery notice, no delivery, no news. Your telephone service does not answer you are unreachable. I expect a return from you within 24 hours and a commercial gesture on these 2 orders which total more than 340€ TTC. Cordia
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 31/01/2014
reliablegood choicettime brands proposed
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 29/01/2014
Order 32661 dated January 21, 2014. The kit arrived on February 6 after a full 16 days despite being marked as immediately available and shipped with DHL. Above all, communications with the customer are deficient: responses to my numerous e-mails about the status of the order have always arrived several days late. One does not run an e-commerce site this way: a customer should be informed promptly especially if his shipment is delayed for any reason.
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