Customer reviews of 1001hobbies

Complete order arrived safely. Delivery times sometimes a little long, but extensive choice of accessory models.

Received torn packaging surrounded by tape ""La Poste"" for the package to hold and a callage really done in a hurry that did not allow the model to arrive unscathed.

Slow, misleading e-mails- Took way too long to get order- was a cc order on-line, so saw no reason to wait the two weeks. Got many e-mails from the the whole time, misleading me into thinking ""it'll be here the next day or so""- actually a week or so more. I'll remember this in the future.

How long, oh Lord? I placed my order on Dec 19 2012, that was a month ago. It STILL hasn't arrived. I am less than pleased.

Slow, misleading e-mails- Took way too long to get order- was a cc order on-line, so saw no reason to wait the two weeks. Got many e-mails from the the whole time, misleading me into thinking ""it'll be here the next day or so""- actually a week or so more. I'll remember this in the future.

How long, oh Lord? I placed my order on Dec 19 2012, that was a month ago. It STILL hasn't arrived. I am less than pleased.

very good presentation of the siteeasily find all brands and ladders.packaging well received and well protected

Beautiful reproductions of Allied soldiers on the axis and very rare Difficult""cutting"" on the other hand Delivery on time in perfect condition

The model car was delivered on time, but the color requested was wrong: we received a red car and had ordered a white one.

See below I ordered something as shown on the website, the order was acknowledged, then sent (after some unspecified delay), and I received it pretty much as I had expected

See below I ordered something as shown on the website, the order was acknowledged, then sent (after some unspecified delay), and I received it pretty much as I had expected

Good choice etc etc

Not very good: I have several addresses registered with 1001 maquettes. I asked for delivery to my home address, but unfortunately the orders are systematically sent to my work address, even though I selected the right address when ordering (this has happened to me twice). I ordered several products indicated as available. Finally I received an e-mail telling me that one product was unavailable, but that the other 2 had been shipped anyway (so far, so good). Then I receive an email with a credit corresponding to the product that wasn't shipped. As I wanted this product, I ordered it on the site a few days later as it was available again. I ordered it but had to pay the shipping costs again. It's a pity when they could have sent it to me separately at no extra cost, as they do.

what can I say???? voilà I decided to get back into model making and after a""surfÃ"" on a multitude of sites I came across 1001....... I appreciated the wide choice in models the simplicity of navigation..... to finally place an order....... aie..... a few days later an e-mail telling me that as soon as my order had been ""processed"" I would be notified.... then.... the wait..... in short.... more than 15 days before receiving my purchase.... (fortunately no bad surprises on opening) very disappointed by the abnormally long wait in view of the delivery costs.... really dommag

Product conforms to order but delivery time a little long (15 days)

Nice product, the 1 18 emes scale is great for small details.

the parcel arrived without problem the contents were in good condition nothing to complain about just the delivery a little long but with the holidays otherwise everything is fine

After a few stomach aches regarding orders from abroad, my negative expectations were not confirmed. The only thing that was a bit annoying was the foreign bank transfer with its endless chains of numbers. The model was also delivered within a reasonable time. I will order from 1001Maquettes again.

Customer service is very good

Shipping and delivery too long.

I appreciated your customer service and the tracking of shipments. However, I regret that there are too often the same models in double or triple reference, while some French naval aviation models are unobtainable in the catalog. COrd

Shipping took far too long.

The product fully corresponds to the description so I am absolutely satisfied. But the shipping time was a disaster: order processed on 18.12.2012 order processed on 21.12.2012 handover to shipping company confirmed by email on 24.12.2012 from DHL confirmation of collection delivered here on 04.01.2013. So the parcel was on its way from France to me for 14 days, of which it spent 10 days in the parcel center in Belgium alone. I understand that Christmas and the turn of the year are hot shipping times, but 10 days without any movement in a parcel center is a bit much. The statement in the email said that delivery would take place in 6 to 9 days. That didn't work out at all. MfG Uwe Clausen

Goods ordered and paid for on 20.12.2012 Shipping confirmation by email on 31.12.2012 Parcel received on 09.01.2013

high-quality, well-packaged models

Delivery times are far too long, especially when compared with competing sites.

No worries from 1001maquettes' point of view, the parcel is in perfect condition and the delivery times were correct for the Christmas period. However, the Colissimo clowns gave the parcel to one of my neighbors, even though the post office is only 20 metres from my home, without asking me for the person's identity or giving him mine... It's really irresponsible behavior knowing that I was in a hurry to offer this parcel.... In short, no hard feelings, but your managers should have a little chat with the Post Office or their president.

Product was correct but shipping was SLOW I ordered a model kit and it took over two weeks for it to leave their warehouse. The transit time was not the issue it was how long it took for them to deliver it to the carrier. No explanation as to why, not too impressed!

Product was correct but shipping was SLOW I ordered a model kit and it took over two weeks for it to leave their warehouse. The transit time was not the issue it was how long it took for them to deliver it to the carrier. No explanation as to why, not too impressed!

Fast and efficient service Would use them again as the service was most satisfactory

Fast and efficient service Would use them again as the service was most satisfactory

I ordered the model "Halberstadt"" on December 12th and received confirmation that it would be delivered within 6 to 9 days. All orders placed before December 14 should reach their destination before Christmas. However, the expected shipment did not arrive until December 28. We were already back from our Christmas visit to our grandfather, who was very excited about the model airplane with the name of his home town. Now I have to send the gift to him later, so it will be delayed again and he will need help to collect it from the post office. I will not be entrusting any more gift requests to this mail order company.

Watch the shipping!!! Although I paid for UPS shipping, it shipped USPS.

Watch the shipping!!! Although I paid for UPS shipping, it shipped USPS.

The product is absolutely top but the selection of the product is quite difficult because the pictures in the search are quite small and the magnification is not really good, but if you know what you want it is very easy to handle.

compliance with average deadlines

Slow service And almost inexistent customer service

It's great on 1001 maquettes, there's a really wide choice! The models are quality. But 4 to 5 weeks delivery time: you'd think the branch was on the moon! The site is aware of this and tells you: week2: delivery has left week3: it's on its way week5: delivery !!! (e

Slow service And almost inexistent customer service

The first impression is that you never feel like you're dealing with a machine, which is a good thing. Just like the systematic replies to the various e-mails you can send, which you can't afford to lose! The choice is wide, the site fairly well organized and the possibility of using Pay pal reassuring. However, wouldn't it be possible to indicate the paint references of the models on offer? That would be a great help, not to mention an additional selling point. I forgot: delivery companies employ wrestlers who have to fight with their parcels, given the state of the latter when they reach my hands! On the other hand, having understood the relative slowness of shipping, it would be a good idea, wherever possible, to give the recipient an estimate. This could prove important. Apart from Merry Christmas I don't see anything