Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
We apologize for this inconvenience. To resolve this as quickly as possible, please contact us at [email protected]. We'll take care of everything!
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florian P.
Rating: 3 out of 5
following a purchase from 13/11/2024
Product arrival a little late
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Response from 1001hobbies
We are sorry that your product arrived later than expected. We are doing everything we can to improve our delivery times. Thank you for your patience and understanding, and we hope the rest of your experience was satisfactory.
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Jose Luis F.
Rating: 4 out of 5
following a purchase from 19/10/2024
They have a large catalog and you receive what you buy. Sometimes it takes a little while, but well, there are products that come directly from China.
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Response from 1001hobbies
Thank you for your comment and understanding. We are glad to hear that you are satisfied with the catalog and the quality of our products. We understand that delivery times may vary, especially for imported products. We appreciate your patience and hope to continue offering good products in the future, see you soon!
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Antoinette L.
Rating: 4 out of 5
following a purchase from 21/10/2024
Serious
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Response from 1001hobbies
Thank you for your comment! We are delighted that you have appreciated our reliability. See you soon!
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Albert B.
Rating: 4 out of 5
following a purchase from 02/11/2024
Packaging was sloppy half-open box,the model boxes were not sealed,otherwise it was complete
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Pieter K.
Rating: 3 out of 5
following a purchase from 07/11/2024
No opinion
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Alejandro M.
Rating: 3 out of 5
following a purchase from 07/11/2024
It took a while but overall the book arrived damaged on the covers in many places.
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Response from 1001hobbies
We are very sorry to hear that the book arrived damaged, especially on the covers. This is not what we expect for our products and we are taking note of your experience to improve our packaging. We thank you for bringing this to our attention and we will work to prevent this from happening again. If you need a solution, please let us know.
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Pr J.
Rating: 4 out of 5
following a purchase from 25/11/2024
Good product and fast. Thank you
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Response from 1001hobbies
Thanks to you for your feedback! We are glad to hear that you are satisfied with the product and the speed of delivery, we hope to see you again soon!
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Arnold D.
Rating: 3 out of 5
following a purchase from 21/10/2024
high shipping costs and several weeks to delivery
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Response from 1001hobbies
Thank you for your feedback. We understand that shipping costs and delivery times can be disappointing and we are constantly working to improve these aspects to better meet your expectations.
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Fred B.
Rating: 3 out of 5
following a purchase from 21/11/2024
Delivery takes way too long
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Response from 1001hobbies
We are sorry that the delivery took longer than expected. We understand that this is annoying and would like to help you resolve the issue.
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Pieter K.
Rating: 2 out of 5
following a purchase from 04/11/2024
Delivery first order was bad, were just at home and delivery guy just did not visit, pick up point in Wassenaar while in katwijk aan zee there is also 1.
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Response from 1001hobbies
We are sorry to hear that you had a bad experience with the delivery of your order. This is obviously not the service we want to provide. We understand your frustration, especially since there was a pickup point closer to you. We will review this issue internally to ensure this does not happen in the future. Thank you for your patience and we hope to serve you better in the future.
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eric D.
Rating: 2 out of 5
following a purchase from 09/10/2024
three-month wait for delivery
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Response from 1001hobbies
We apologize for the three-month delivery delay. This is not normal and we fully understand your frustration. Thank you for your patience and sorry again for the inconvenience.
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Leo R.
Rating: 3 out of 5
following a purchase from 29/10/2024
Moderate
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alex A.
Rating: 4 out of 5
following a purchase from 23/11/2024
For multiple orders, I would like to be able to combine orders to reduce shipping costs.
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Response from 1001hobbies
We understand the importance of being able to combine orders in order to reduce delivery costs, especially for multiple orders. Please do not hesitate to contact our customer service team, who may be able to offer you a solution for your orders.
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Marie T.
Rating: 3 out of 5
following a purchase from 25/11/2024
Shipped very quickly, but received a cardboard box damaged on one side, without damaging the merchandise. The model is made entirely of plastic, which doesn't seem to be very high quality - to be seen once assembled!
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Response from 1001hobbies
Thank you for your return! We're delighted that the goods were undamaged, despite the damaged cardboard box. As for the quality of the model, we hope that once assembled, it will better meet your expectations. Please do not hesitate to let us know your impressions after assembly. We'll be happy to answer any questions you may have.
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dominique P.
Rating: 4 out of 5
following a purchase from 29/10/2024
No problems except this harassment after the purchase by messages that were on a first-name basis (origin???)
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Response from 1001hobbies
Thank you for your feedback! We apologize for the intrusion of the messages that bothered you after your purchase. We fully understand that this can be unpleasant. We will take steps to avoid this in the future and ensure that our communications are more appropriate. Thank you again for your patience and feedback.
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Elzo S.
Rating: 3 out of 5
following a purchase from 21/11/2024
Not always clear on website.
Shipping took a long time. Could be due to crowds. But a work remains kang
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Response from 1001hobbies
Thank you for your feedback! We understand that the website can sometimes not be completely clear and we take your comment to heart to improve this. Regarding the long shipping, we do our best to minimize delays due to crowds, but we understand that it can be annoying. We hope you will have a faster experience next time. Thank you for your patience!
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Henri R.
Rating: 4 out of 5
following a purchase from 05/11/2024
Delay and misunderstanding at the time of purchase (presentation of a box of additional details of a Honda as a "complete car"...WARNING therefore
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Response from 1001hobbies
Thank you for your feedback and comments! We apologize for the confusion at the time of purchase. We have taken note of your comment in order to improve the presentation of our products and avoid such misunderstandings in the future. We appreciate your vigilance and hope that you will give us the opportunity to fully satisfy you with your next purchases.
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Eric C.
Rating: 4 out of 5
following a purchase from 04/11/2024
A good choice of models and accessories
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Response from 1001hobbies
Thank you very much for your positive feedback! We're glad you found our selection of models and accessories interesting. Don't hesitate to come back and discover our new arrivals!
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Vicente S.
Rating: 4 out of 5
following a purchase from 07/11/2024
The order did not arrive complete because one of the pieces had been separated to send it when they received it, it seems that it was late. They sent it separately and free of charge.
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Response from 1001hobbies
We are very sorry to hear that your order did not arrive complete at first. We appreciate your understanding about the delay in the part and are glad to hear that it was shipped at no additional cost. We want to make sure that your shopping experience is always satisfactory, so we take your feedback into account to improve our service. If you need anything else, please don't hesitate to contact us, thank you for your patience!
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Patrick B.
Rating: 4 out of 5
following a purchase from 15/11/2024
Pleasant and very professional telephone reception to resolve an order number error due to my haste in filling in the form.
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Response from 1001hobbies
Thank you for your feedback! We are delighted that our team was able to resolve your concern quickly, professionally and courteously. Please don't hesitate to contact us again, we'll be happy to help!
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ANGELES D.
Rating: 2 out of 5
following a purchase from 08/11/2024
- feeling of a scam: at the time of purchase, all products were in stock. However, they send with the order confirmation (editable, by the way) a badly written clarification in Spanish, indicating that the bag can be divided due to lack of stock, assuming additional costs.
- The expected time of availability of the missing product was increasing instead of decreasing.
- After almost 20 days of waiting, I ask Paypal to refund the money and cancel the purchase, providing all the evidence - Paypal communicates with the seller and only then and instantly send all the products (including the one that still had 2 weeks left to be available again).
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Response from 1001hobbies
We are very sorry to hear that you had such a negative experience. We apologize for the confusion caused by the out-of-stock and automated response you received. We will take your feedback into consideration to improve our communication and customer service processes. We are glad you finally received the products, but again we apologize for the inconvenience. If you need assistance in the future, please do not hesitate to contact us directly, and we will be sure to provide you with better service.
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Niek L.
Rating: 4 out of 5
following a purchase from 30/10/2024
Bit chaotic not to find anything, but plenty of information about products.
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Response from 1001hobbies
Thank you for your feedback! We understand that sometimes it can be difficult to quickly find what you are looking for. We take your comment seriously and will try to improve the site's navigation and structure to make it easier for you to find products. Glad you were able to find enough information anyway!
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Laurent S.
Rating: 4 out of 5
following a purchase from 03/09/2024
products as described and reasonable prices, but very long delivery times (2 months)
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Response from 1001hobbies
Thank you for your feedback! We are pleased that the products meet your expectations and that you find our prices reasonable. However, we apologize for the longer-than-expected delivery time. Please be assured that we are doing our utmost to improve this point. We hope your next experience will be even quicker!
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jack L.
Rating: 4 out of 5
following a purchase from 18/11/2024
Bonjour . commande -.envoi court délai ; nombreux choix et accueil téléphonique professionnel .
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Response from 1001hobbies
Hello and thank you very much for your feedback! We're delighted that you liked the diversity of our choices, as well as the speed of shipment and telephone reception. Your satisfaction is our priority, and we'll always be there to help you. See you soon!
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Jose F.
Rating: 4 out of 5
following a purchase from 09/11/2024
Experience and reliability.
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Response from 1001hobbies
Thank you for your trust! We are glad to hear that your experience was satisfactory. We are here to help you whenever you need it, we hope to see you again soon!
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Klaus P.
Rating: 4 out of 5
following a purchase from 14/10/2024
Everything is fine.
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Response from 1001hobbies
Thank you very much for your feedback! We are pleased that everything was to your satisfaction. See you next time!
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maria jesus C.
Rating: 3 out of 5
following a purchase from 22/10/2024
In principle, and except for the fact that they sent me the wrong product, I am happy. We will see how the return and exchange for the product I paid for will be executed.
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Response from 1001hobbies
Thank you for your feedback. We are sorry to hear that you received the wrong product. We assure you that we will do our best to resolve this issue as quickly as possible. We appreciate your patience and look forward to resolving it to your satisfaction.
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Michel L.
Rating: 4 out of 5
following a purchase from 11/11/2024
Shipment a little longer than competitors: obviously they don't have much stock.
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Response from 1001hobbies
We apologize for the longer-than-expected delay. We understand that this can be frustrating. We are constantly working to improve our delivery times and inventory management. Thank you for your patience and understanding. Please do not hesitate to contact us if you have any questions or specific requirements regarding your order.
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Hub R.
Rating: 3 out of 5
following a purchase from 11/11/2024
site,ok .packaging for the article it contained, worthless more attention to this please.rest good.
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Response from 1001hobbies
Thank you for your feedback. We are pleased that you are happy with the site and the product, but we note your comment about the packaging. We apologize for this experience and will take steps to improve the quality of packaging to ensure that all items arrive in the best possible condition. Thank you for your understanding and constructive feedback.
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Pierre S.
Rating: 3 out of 5
following a purchase from 16/10/2024
It's hard to get a product exchanged.
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Response from 1001hobbies
We are sorry that you have encountered difficulties in exchanging a product. Your satisfaction is important to us, and we are committed to facilitating this process. Please do not hesitate to contact us again, and we will do our best to resolve the problem quickly.
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ESTEBAN B.
Rating: 4 out of 5
following a purchase from 12/11/2024
in general, everything is fine
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Response from 1001hobbies
Thank you for your comments. We are glad that everything went well overall. If you need anything for a future order, please don't hesitate to contact us!
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marco H.
Rating: 4 out of 5
following a purchase from 25/10/2024
Fine
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Response from 1001hobbies
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O V.
Rating: 2 out of 5
following a purchase from 13/10/2024
Received one item after three weeks. Second item Citroen 2 cv Charleston not available and also not supplemented After weeks message from France:Available again or return the cost price I chose the latter and received money back.Meanwhile bought the intended item elsewhere.Email and Phone in the Netherlands not reachable.Bad business Pity .
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Response from 1001hobbies
Thank you very much for your feedback. We are sorry to hear that you had this bad experience with your order. We fully understand your frustration with the incomplete delivery and difficulties in obtaining information. Our apologies for the inconvenience. We will take your feedback on board to improve our service in the future. Thank you for taking the time to share your feedback.
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Tom N.
Rating: 4 out of 5
following a purchase from 13/10/2024
The delivery took longer than expected and my address was not given correctly but the support was able to solve the problem in time and the package arrived undamaged so everything was great except for the delivery time.
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Response from 1001hobbies
I am sorry to hear that there was a delay in delivery and an address error. However, I am pleased that the support team was able to solve the problem quickly and that the parcel arrived undamaged. We will continue to work on improving delivery times. Thank you for your understanding and patience!
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Efflam M.
Rating: 4 out of 5
following a purchase from 16/11/2024
Quite satisfied!
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Response from 1001hobbies
Thank you for your feedback! We're glad you're satisfied. If you have any suggestions or questions, please let us know. We hope to see you soon!
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Paul D.
Rating: 3 out of 5
following a purchase from 21/10/2024
Website is fine
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Response from 1001hobbies
Thank you so much for your feedback! We're glad you love the website. If you have any suggestions or need help, feel free to let us know!
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Simon B.
Rating: 2 out of 5
following a purchase from 30/10/2024
When ordering, I always check if there's stock so as not to be bothered by third parties, otherwise I don't order. This time I've been taken for a ride, you only buy and sell, it's a real shame.
Thanks anyway, but it's far from square.
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Response from 1001hobbies
We are sorry for this experience although we do our best to indicate availability in real time. We take your comment to heart and will increase our transparency in this area. Thank you for your feedback, it helps us to improve.
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Philippe D.
Rating: 2 out of 5
following a purchase from 29/10/2024
Another order that takes over a month to arrive...
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Response from 1001hobbies
We apologize for the excessive delay. We understand how frustrating this can be and will analyze your order to identify the causes of the delay. Please do not hesitate to contact our customer service team for any updates or assistance. We are doing our best to improve our logistics and thank you for your patience.
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Jacky G.
Rating: 4 out of 5
following a purchase from 09/11/2024
it's the first time I've made this kind of miniature, because before I only made car or boat models. well, I'm not disappointed.
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Response from 1001hobbies
It's great that you've tried the figurines! If you need any advice for this new adventure, don't hesitate to ask me.
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