Customer reviews of 1001hobbies

Arrived as per order after a week from the order

Perfect delivered quickly but the packaging is a bit light the model box was not secured inside

ras

Order executed with delay but without error.

The delay and handling of the order was not on point via Smartbox. The model was no longer available. 1001 hobbies first offered me a replacement model with an extra charge which I refused, then an equivalent model without extra charge. I waited 6 months.

This time everything is good, last time less so

Irregular prices, some cheap models and others expensive compared to other websites. They take longer to ship the order than the customer expects. Huge and varied stock, unbeatable!! There are references that can only be found here.

very good seller

The delay between the time of the order and delivery was far too long. The item I ordered was not in stock was not clearly indicated on the site, it was only mentioned at the time of the final confirmation for the delivery of the product (ordered on May 4, delivered on May 27). Basically, it's not dramatic, but it's just that the display on the site seemed a bit misleading to me, hence this negative impression, especially with more than 3 weeks of delay. It is very likely that next time I will think twice before ordering, and in the absence of clear information on stock/delivery I will not place an order.

Delivery takes way too long.

All in order

I ordered a Boeing 747 1/72, paid by credit card, and then the following happens: I receive a written credit for the amount (about 640,-€), when investigating on the website I read that 1001Hobbies has canceled the order. In response to my comment that I want the goods or my money back and no voucher, I receive an answer: "We are proud to increase your voucher to 577,-€ and it is valid for 5 years." Again, I disagree: goods or money back... then I receive an email saying they found my order and sent it: something for 10,-€. Again, I object: B 747 1/72 or money back, then finally I receive an email saying they found the product and sent it. The B 747 also arrived (great kit)... but in the meantime it is offered for 40,-€ cheaper. Result: If you have nerves like steel cables, then dare to order from 1001Hobbies. They offer a great range. If you have weak nerves, be careful.

So far the products appears to be available, however order to receipt is slow.

Very good

Fast, accurate and good information

Order received very quickly, product well packaged, just a small downside the recommendation labels in French of the product stuck on the name of the paint pots.

3 weeks to deliver a small model...

Just good. What you might expect.

Well wrapped, customer service a bit mediocre

Positive review

Problem with the reception of the order reported a few days ago still not resolved.

As for the delivery, there were no problems. But the product was missing a lot of pieces that I had to recover from other Legos of mine, as well as pieces that wouldn't hold; I even had to use glue to make some pieces stay together.

One of the models received did not match the one I ordered

Order received and compliant

You are not clear about the shipping time. You are a French website with a Dutch coding. Plus a lot of negative reviews on Trustpilot. You made sure that I bought the product elsewhere. If you had been upfront that it could take a while, there would have been no problem. In short, a good ending to a negative experience.

Delivery time a bit too long but probably due to a holiday... Very good website.

I waited for the second part of my order for over a month. However, you always responded to my follow-ups, which is good, but still.... Thank you.

Everything went smoothly.

This time the shipment has been quick

What I ordered, good quality, a bit slow arriving.

Hello, I placed an order including 1 tube of plasto (putty), 1 bottle of matte varnish and 1 jeep in 1/48... the latter is missing.

it took a while, but eventually my order arrived well.

So sad that I found out you were in France, the site had a nl address. The order itself was delivered well.

Product received leaked out in the shipping box. Messy when it arrived.

A bit of a long wait to finally learn that an item is permanently unavailable... Nevertheless, a satisfactory solution proposed by 1001 hobbies, so a positive shopping experience

Not bad selection but still a bit expensive

Some preorders take forever, but that’s the nature of Gunpla! Good shop, with nice service! I do wish they had a broader selection of gunpla and would be able to offer more decals, and p-Bandai.

Received well although they made a mistake with a product

Fast shipping and well-protected merchandise

After many difficulties related to the creation of my account and the challenge of obtaining certain products that were out of stock, I received my order which was processed and delivered correctly.