Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Packaging and box arrived broken and with the box open
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Response from 1001hobbies
We are sorry to hear that your order arrived in poor condition, with damaged packaging and box. We take the protection of our products during shipping very seriously. We value your feedback and will use it to improve our packaging processes. If you need assistance with a replacement or refund, please do not hesitate to contact us.
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MASSIMILIANO L.
Rating: 3 out of 5
following a purchase from 01/10/2024
order received on time, only packaging to be improved to avoid shipping damage
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Response from 1001hobbies
Thank you for your feedback! We are happy that your order was received on time. We take note of your suggestion regarding the packaging and will work to improve protection in transit. Your satisfaction is important to us!
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Hans L.
Rating: 4 out of 5
following a purchase from 27/09/2024
Order was well taken care of, but shipping took a little too long
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Response from 1001hobbies
We are happy to hear that your order was well taken care of! However, we understand that extended shipping time can be frustrating. We are constantly working to improve our shipping processes to ensure you receive your products faster. Thank you for your understanding!
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Rob H.
Rating: 3 out of 5
following a purchase from 22/09/2024
Delivery takes too long (2 weeks)
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Response from 1001hobbies
We understand that a two-week delivery time may feel longer than expected. We do our best to process and ship orders as quickly as possible. If you have specific questions about your order, please do not hesitate to contact us. We appreciate your patience!
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pierre V.
Rating: 4 out of 5
following a purchase from 25/09/2024
impeccable models, I can't find a support for these little models
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Response from 1001hobbies
Thank you for your feedback! We're delighted that you find our layouts impeccable. Regarding support for small models, we understand that this can be an important need. Please feel free to browse our site to see if we offer any options, or contact our customer service department for specific recommendations. Your satisfaction is our priority!
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Belen G.
Rating: 4 out of 5
following a purchase from 19/09/2024
Everything arrived perfectly, but it took a long time. The delivery time from the time the order was placed until it was delivered was very long.
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Response from 1001hobbies
We appreciate your feedback and are happy to hear that your order arrived in perfect condition. However, we regret the delay in delivery. We are working to improve our shipping times and ensure that all of our customers receive their orders faster. Your feedback is valuable to us and will help us make improvements, thank you for your understanding and we hope to see you again soon!
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Johan M.
Rating: 3 out of 5
following a purchase from 10/09/2024
The games I ordered arrived damaged because the packaging was too fragile and there was little protection inside. It's a shame, because customer service is pretty understanding, so I wouldn't recommend ordering from them.
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Response from 1001hobbies
We are very sorry to hear that the games you ordered arrived damaged due to inadequate packaging. This is unfortunate, especially since we strive to provide good customer service. Your feedback is very important to us, and we will be taking steps to improve our packaging protection to prevent this from happening again in the future. Thank you for taking the time to share your experience, and we look forward to earning your trust again in the future.
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joseph S.
Rating: 4 out of 5
following a purchase from 19/09/2024
Good but a bit expensive
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Response from 1001hobbies
Thank you for your feedback! We're glad you find our products of high quality, even if you find them a little expensive. Your satisfaction is important to us, and we are constantly working to offer good value for money. Please do not hesitate to come back to us if you have any questions or specific requirements.
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Eric C.
Rating: 3 out of 5
following a purchase from 19/08/2024
Improved packaging
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Response from 1001hobbies
Thank you for your feedback! We're sorry to hear that the packaging didn't live up to your expectations. Your comments are very valuable and we will take them into account to improve our future shipments. If you have any other suggestions or needs, please let us know.
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Daan V.
Rating: 2 out of 5
following a purchase from 26/08/2024
They have everything you would want, and the prices are not bad. Whether you get it in a week or six months is just not clear. I've been waiting months for a kit that is just in stores elsewhere, and here they push the expected delivery date up a month every month.
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Response from 1001hobbies
Thank you for your feedback. We are happy to hear that you find our selection and prices interesting. We apologize for the delay with your kit and understand that it can be frustrating. We do our best to meet delivery deadlines, but some items may be delayed due to stock availability. Please be assured that we are actively working to improve our communication on delivery times. Please do not hesitate to contact us if you need help or more information about your order.
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Luis Fernando T.
Rating: 3 out of 5
following a purchase from 06/10/2024
This time I ordered three Heller paints and a Tamiya cement. The cement was perfect, one of the paints was fine but the other two came with less quantity and quite dry. Normally the Heller paint can weighs about 13.5 grams, these two did not reach 8 grams. On this occasion mal.....y am Prime.
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Response from 1001hobbies
We are very sorry to hear that your order did not meet your expectations this time. We appreciate you letting us know. We strive to provide quality products, and it is disappointing to hear that the paints you received were not in good condition and had less quantity. Your feedback is very valuable to us, and we will review it to improve in the future. If you need assistance with your order, please do not hesitate to contact our customer service, thank you for your understanding and for being part of our Prime community!
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Patrick F.
Rating: 4 out of 5
following a purchase from 06/10/2024
Item arrived slightly later than expected given its size (it didn't fit in the worldwide relay locker.) Item conforms to my request. I recommend this site.
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Response from 1001hobbies
Thank you very much for your feedback! We are delighted to hear that the item arrived and complied with your request, even though it took a little longer due to its size. We appreciate your recommendation and are glad you had a good experience on our site. Your satisfaction is our priority, and we hope to see you again soon for future purchases!
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THIERRY D.
Rating: 3 out of 5
following a purchase from 27/09/2024
Delay and problems with delivery. Package all torn.
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Response from 1001hobbies
We are very sorry to hear that you experienced delays and problems with the delivery, as well as a package that was torn upon arrival. This is not the experience we want our customers to have. Your feedback is very valuable and we will use it to improve our delivery service. Please do not hesitate to contact us directly so that we can find a solution to this problem. Thank you for your understanding and patience.
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Vicente S.
Rating: 4 out of 5
following a purchase from 21/09/2024
Everything arrived on schedule.
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Response from 1001hobbies
Thank you very much for your comment! We are glad to hear that everything arrived on schedule. We work hard to meet our delivery times, and your satisfaction is our greatest reward. We hope to see you again soon!
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Toni F.
Rating: 4 out of 5
following a purchase from 20/09/2024
reliable, it arrives when they say it will arrive
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Response from 1001hobbies
Thank you for your positive feedback! We are glad that you found our service reliable and that your orders arrived on time, this motivates us to continue to provide excellent service! Don't hesitate to come back for your future purchases, see you soon!
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Bernard S.
Rating: 4 out of 5
following a purchase from 29/08/2024
As far as I'm concerned (models and figurines 1/72 World War II) very good catalog but many references are missing and are more expensive than other platforms.
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Response from 1001hobbies
Thank you for your constructive feedback! We're glad you're enjoying our catalog of 1/72 World War II models and figures. However, we understand your frustration with the missing references and prices. We're constantly working to expand our range and be competitive. Your feedback is invaluable in helping us to improve. Please let us know if you have any specific references you'd like to see!
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Joaquin A.
Rating: 4 out of 5
following a purchase from 27/09/2024
Everything perfect except the packaging. The bubbles are not enough so that the boxes do not arrive flattened. A pity.
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Response from 1001hobbies
Thank you for your comment! We are sorry to hear that the packaging did not meet your expectations and that the boxes arrived crushed. We take your feedback very seriously and will work to improve the protection of our packaging. If you have any other concerns or suggestions, please let us know - thank you for your understanding!
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J. V.
Rating: 4 out of 5
following a purchase from 06/10/2024
Doing what they need to do
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Response from 1001hobbies
Thank you for your short and sweet feedback! We are happy to hear that everything went to your satisfaction. Your satisfaction is our priority, and we hope to serve you again in the future!
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Markus W.
Rating: 3 out of 5
following a purchase from 26/09/2024
Shipping was fine. Unfortunately, the product had a flaw, which was a shame.
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Response from 1001hobbies
Thank you for your feedback! We're glad to hear that the shipping was okay, but we're sorry to hear that the product had a flaw. We appreciate your feedback and will use it to improve our service. If you need further assistance, please do not hesitate to contact us!
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Boy S.
Rating: 4 out of 5
following a purchase from 01/10/2024
Well clearly indicated, cheap prices only I found the Track & Trace long on "status sent" andamp; it took a week before my package arrived, after I sent an email on Sunday I got almost immediately on Monday morning an email back regarding status package, day after my package was just arrived. Website good Communication good Price low Delivery a bit on the long side Therefore I give you 4 stars! A great review but the delivery time could really be faster in my opinion.
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Response from 1001hobbies
Thank you for your comprehensive feedback! We are happy to hear that you are satisfied with our website, communication and our competitive prices. We understand that the delivery time was a little longer than expected, and we take your comments about this to heart. We are always striving to improve our service, so your input is very valuable to us. We hope to see you again soon for your next order!
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Caine T.
Rating: 4 out of 5
following a purchase from 15/08/2024
Easy to find in search bar
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Response from 1001hobbies
Great to hear that our search bar is so user-friendly! We strive to make your shopping experience as easy as possible. Until next time!
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Vicente S.
Rating: 4 out of 5
following a purchase from 20/09/2024
It has arrived within the indicated deadline.
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Response from 1001hobbies
Great! We're glad to hear that your order arrived within the indicated time frame. If you need anything else or have any questions, please don't hesitate to contact us, thanks for your trust!
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Koen A.
Rating: 4 out of 5
following a purchase from 08/08/2024
Neat webside good offer
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Response from 1001hobbies
Thank you for your positive feedback! We are glad you appreciated our website and our offerings. We hope to see you again soon for your next purchase!
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Klaus Dieter F.
Rating: 4 out of 5
following a purchase from 16/09/2024
Unfortunately long delivery time
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Response from 1001hobbies
Thank you for your feedback! We are sorry to hear that the delivery time was longer than expected. We will take your concerns into consideration to improve our service. If you have any further questions or concerns, please let us know!
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JANSSENS M.
Rating: 4 out of 5
following a purchase from 18/09/2024
despite delayed deliveries (due to aircracht) and good communication, the goods are delivered correctly.
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Response from 1001hobbies
Thank you for your understanding and patience! We are glad that communication was good and deliveries finally arrived correctly. Your support is very important to us, and we remain committed to providing you with the best service!
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Carmen C.
Rating: 4 out of 5
following a purchase from 13/08/2024
Always happy with the products chosen. Faithful reproductions of the originals with every detail.
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Response from 1001hobbies
Thank you very much for your kind words! We are glad to hear that you are happy with the products and that you value the fidelity in the reproductions and details. Your satisfaction and loyalty mean a lot to us. If there is anything else you need, don't hesitate to let us know - see you next time!
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Elise V.
Rating: 2 out of 5
following a purchase from 04/06/2024
Very late delivery, poor communication
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Response from 1001hobbies
We are sorry to hear that the delivery took longer than expected and that communication was not satisfactory. We take your feedback seriously and will do our best to improve these issues in the future. Thank you for your patience!
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SIlvano V.
Rating: 4 out of 5
following a purchase from 06/09/2024
all okay
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Response from 1001hobbies
Thank you for your comment! We are glad that everything went well. If you need us in the future, please don't hesitate to contact us!
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Eric C.
Rating: 4 out of 5
following a purchase from 25/09/2024
Good packaging to be improved
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Response from 1001hobbies
Thank you for your feedback! We are pleased that you found the product well packaged, but we take note of your suggestion to further improve our packaging. Your feedback is valuable and helps us to improve. We look forward to hearing from you!
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Doug J.
Rating: 4 out of 5
following a purchase from 15/08/2024
Ordered and received item.
Response from 1001hobbies
Thank you for your message! We're glad to hear that your order was received. If you have any questions or need further assistance, feel free to reach out. Enjoy your purchase!
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Juan Miguel C.
Rating: 4 out of 5
following a purchase from 11/08/2024
The product is good, the packaging is good but they are very slow and their communication prior to sending the package is non-existent.
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Response from 1001hobbies
We are sorry to hear that you had a mixed experience with us. We appreciate your comments about the quality of the product and packaging, but we understand that the slow shipping and lack of communication is frustrating. We will work on improving our communication and shipping times. Thank you for sharing your feedback as it helps us to improve. We look forward to providing you with better service in the future.
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Felix G.
Rating: 2 out of 5
following a purchase from 27/08/2024
Unfortunately long delivery time without communication. Calling up delivery status via link did not work.
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Response from 1001hobbies
We are sorry to hear that you experienced a long delivery time without proper communication and that the delivery status retrieval did not work. We appreciate your feedback and will use it to improve our service. Please do not hesitate to contact our customer service if you need further assistance.
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Brewen L.
Rating: 2 out of 5
following a purchase from 24/09/2024
Some pieces were broken in the box
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Response from 1001hobbies
We're very sorry to hear that some parts were broken in your box. Please do not hesitate to contact our customer service department about this matter, and we will do our best to find a solution quickly! Thank you for your understanding.
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william H.
Rating: 4 out of 5
following a purchase from 02/09/2024
The site itself is very interesting in the sense that it offers models and photoetched solutions. That said, the material appears to be in stock with an availability of 1 to 2 weeks. Moreover, despite the annual discount linked to the subscriber card advantage, the product is more expensive than the competition.
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Response from 1001hobbies
Thank you for your detailed feedback! We're delighted that you like our selection of mock-ups and photoetched solutions! Regarding lead times and prices, we understand your comment. We do our utmost to offer the best possible conditions, but we take note of your feedback to continue improving. Don't hesitate to take advantage of our regular offers, and thank you for your loyalty with the subscriber card!
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Joris V.
Rating: 3 out of 5
following a purchase from 01/10/2024
Initially my order was not taken into account even though I was charged for it... On the other hand, the customer service was great, the lady on the phone was patient and helped me through my problem... As for my delivery, I still haven't received it, but it's from the delivery person, so there's nothing to say except maybe I should have a wider choice of delivery people...
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Response from 1001hobbies
We apologize for any inconvenience caused by your order. We would like to reassure you that we are awaiting the return of the product from the delivery person, and we are monitoring the situation closely. We are delighted that our customer service team was able to assist you efficiently, and we will also take into account your comment on the choice of delivery drivers for the future. Thank you again for your patience and understanding!
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Sandrine A.
Rating: 3 out of 5
following a purchase from 26/06/2024
The delivery arrived incomplete ( one figurine out of six is missing - it should be available at the end of October... ) and there is a real lack of communication with the customer. A simple e-mail or SMS to inform of a delay would solve everything, rather than being presented with a fait accompli.
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Response from 1001hobbies
We apologize for this situation. We understand your frustration. We will work to improve our communication in the future to avoid this type of inconvenience. Thank you for your patience and understanding, and please do not hesitate to contact us if you have any further questions.
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yves B.
Rating: 4 out of 5
following a purchase from 08/09/2024
A little surprised by the delivery, bubble wrap...
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Response from 1001hobbies
Thank you for your feedback! We are sorry to hear that the packaging did not live up to your expectations. We take your comments into consideration to improve our services. Don't hesitate to let us know what you need, we're here to help!
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Vicente S.
Rating: 4 out of 5
following a purchase from 20/09/2024
It arrived on time.
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Response from 1001hobbies
Thank you for your feedback! We are glad to hear that your order arrived on time. If you need anything else, don't hesitate to let us know, see you soon!
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Thorsten T.
Rating: 2 out of 5
following a purchase from 29/08/2024
The goods were not sufficiently packaged, so the goods arrived damaged. Little communication. Not recommended.
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Response from 1001hobbies
We are sorry to hear that your goods arrived damaged and the communication did not meet your expectations. Your experience is important to us and we will use your feedback to improve our packaging and customer service. If you require further assistance or would like to clarify your concern, please do not hesitate to contact us. Thank you for letting us know
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Kenneth H.
Rating: 2 out of 5
following a purchase from 31/08/2024
Product came damaged if intact, was ordering dice so the only damage was the packaging and delivery took way longer than expected
Response from 1001hobbies
Thank you for bringing this to our attention. We’re really sorry to hear that your product arrived damaged and that the delivery took longer than expected. Your experience is important to us, and we’d like to resolve this issue. Please reach out to our customer service team so we can assist you further. We appreciate your understanding!
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