Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
I only received half of my order, which cannot be considered satisfactory. What's more, I have no explanation for what I received...
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Response from 1001hobbies
We're sorry to hear that you've only received part of your order. As discussed, this has been split up for faster dispatch. If you have any questions or require assistance, please do not hesitate to contact us. We're here for you!
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jean-françois C.
Rating: 4 out of 5
following a purchase from 25/08/2024
très bonne boutique grand s choix de modèle en tout genre très bonne apréciatin
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Response from 1001hobbies
Thanks for your great feedback! We're delighted that you like our wide choice of models. Your appreciation motivates us to continue offering you the best! See you soon!
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jean claude J.
Rating: 4 out of 5
following a purchase from 05/08/2024
nothing to say speed and efficiency.
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Response from 1001hobbies
Thanks for the quick feedback! We're delighted that everything went so quickly and efficiently. See you soon for more worry-free orders!
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Eric C.
Rating: 4 out of 5
following a purchase from 30/07/2024
Watch out for the price of certain items ex mask canope montex
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Response from 1001hobbies
Thank you for your feedback. We take note of your comment about the prices of the items. We always aim to offer the best possible prices. If you have any questions or require further information, please do not hesitate to contact us. We hope to hear from you soon!
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Hervé D.
Rating: 4 out of 5
following a purchase from 17/08/2024
simply satisfied
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Response from 1001hobbies
Thanks for your feedback! Sometimes simplicity is best. Glad you're satisfied. See you soon for new orders!
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Nelly L.
Rating: 4 out of 5
following a purchase from 11/06/2024
Top site
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Response from 1001hobbies
Thank you very much! I'm glad you find the site top-notch. See you soon for new orders!
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hervé P.
Rating: 4 out of 5
following a purchase from 14/08/2024
nice fuselage to mount it in a 450, let's hope it flies!
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Response from 1001hobbies
Thanks for your feedback! The fuselage looks promising for 450 assembly, fingers crossed for a successful flight! ️ If you need any help or advice, we're here for you. Happy building!
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Stéphane D.
Rating: 2 out of 5
following a purchase from 07/08/2024
Delivery too long (3 weeks). Better to go in store.
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Response from 1001hobbies
We apologize for the delay in delivery. We understand that it was frustrating. We are working to improve our delivery times to better meet your expectations. Thank you for your feedback, and we look forward to serving you better in the future.
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Jean-Louis L.
Rating: 3 out of 5
following a purchase from 29/06/2024
Apparently, the site is offering an item for sale that it does not own, which means that the planned delivery date has not been met.
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Response from 1001hobbies
We apologize for the inconvenience. There seems to have been a stock error. We will check the situation and take the necessary steps to prevent this from happening again. Thank you for your understanding and patience.
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Kimberly F.
Rating: 4 out of 5
following a purchase from 31/07/2024
Clearly arranged
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Response from 1001hobbies
Thank you for your feedback! It's great to hear that you find our range clear. We look forward to your next order!
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Norbert L.
Rating: 4 out of 5
following a purchase from 18/08/2024
Serious and fast shipping
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Response from 1001hobbies
Thank you for your feedback! We're glad you found our service reliable and the shipping fast. See you soon for more orders!
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thierry P.
Rating: 4 out of 5
following a purchase from 30/07/2024
a little long for the time but perfect material good packaging
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Response from 1001hobbies
Thank you for your patience! We're delighted that the material was perfect and that the packaging was up to scratch. We'll try to be quicker next time. See you soon for another top-notch order!
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Sandra S.
Rating: 4 out of 5
following a purchase from 31/07/2024
Top!
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Response from 1001hobbies
Thank you! We are very pleased that everything is great. See you soon for more great experiences!
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Dominique V.
Rating: 2 out of 5
following a purchase from 14/08/2024
payment in excess for a delivery in D+2 but my parcel was dispatched in D+2 so received in D+4... Abused
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Response from 1001hobbies
We are very sorry for the delay and confusion regarding payment for D+2 delivery. Thank you for your patience, and we look forward to providing you with a better experience in the future. If you need any further assistance, please do not hesitate to contact us.
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Jens G.
Rating: 4 out of 5
following a purchase from 29/07/2024
I received everything as promised. I was happy to accept that it took a little longer. After all, the product had to be delivered to the delivery person first. Hence the waiting time.
But everything was great *thumbs up
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Response from 1001hobbies
Thank you for your understanding and your positive feedback! We are pleased that you received everything as promised and that the waiting time was not a problem for you. It's great to hear that you are satisfied with the overall service. Thumbs up and see you next time!
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Laurent L.
Rating: 3 out of 5
following a purchase from 29/07/2024
This review moderates the previous one: the first shipment was not compliant, but in the end the delivery of the ordered product was finalized in due form and within a reasonable time. On the other hand, communication with the departments proved confusing.
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Response from 1001hobbies
Thank you for your detailed feedback. We are sorry for the confusion in communication and the problems encountered during the first shipment. However, we are pleased that the final delivery was timely and compliant. We will work to improve our communication to avoid this kind of problem in the future. Thank you for your patience and understanding.
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Hyprys T.
Rating: 4 out of 5
following a purchase from 12/07/2024
Delivery date was a disaster, but this was due to the manufacturer and not the online store. At first I wondered if it was a fake, but it turned out that they simply come from France and therefore it doesn't meet German expectations. Nevertheless, everything was delivered reliably.
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Response from 1001hobbies
Thank you for your honest feedback! We regret the inconvenience with the delivery date, but understand that this was due to the manufacturer and not our store. We are pleased that the delivery was ultimately reliable. If you have any further questions or need assistance, please do not hesitate to contact us. Thank you for your understanding and patience!
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sylvie B.
Rating: 2 out of 5
following a purchase from 15/07/2024
Delivery times too long. But above all, very disappointing Castorland puzzles: the pieces are far too small.
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Response from 1001hobbies
Thank you for your feedback. We are sorry for the delay in delivery and for the disappointment concerning the Castorland puzzles. We take note of your comments to improve our services and product quality.
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Thierry H.
Rating: 4 out of 5
following a purchase from 29/07/2024
Shipped on time for a pre-order, good communication, metal collector's box damaged on the side, not the packing carton...shame!!!
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Response from 1001hobbies
Thank you for your detailed feedback! We're delighted that the shipment was on time and that the communication was up to scratch. We're sorry about the condition of the collector's box. We'll be checking it more closely to avoid this kind of problem in the future. Thank you for your understanding, and see you soon!
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christian C.
Rating: 4 out of 5
following a purchase from 18/07/2024
No problem and arrived safely, thank you.
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Response from 1001hobbies
Great, glad everything arrived without a hitch! We're still aiming for 5 stars and will do our best to make your next experience top ⭐⭐⭐⭐⭐. Thank you and see you soon!
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David P.
Rating: 4 out of 5
following a purchase from 07/08/2024
Fine
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Response from 1001hobbies
Thank you for your feedback! We are delighted that you are satisfied. We will do our utmost to ensure that your next experience is worthy of the 5 stars ⭐⭐⭐⭐⭐. See you soon for even better!
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Lea E.
Rating: 3 out of 5
following a purchase from 05/08/2024
Good advice at the time of purchase but delivery times are not respected, the premises close without warning when they should be open... I'm disappointed
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Response from 1001hobbies
Thank you for your feedback. We are sorry that the delivery times and the opening hours of our premises were disappointing. We take your feedback very seriously and will work to improve these aspects. If you need immediate assistance, please do not hesitate to contact us. Thank you for your understanding.
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christophe B.
Rating: 4 out of 5
following a purchase from 30/07/2024
product and delivery OK
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Response from 1001hobbies
Great! We're delighted that everything went so well. See you next time for another worry-free order!
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Emma J.
Rating: 4 out of 5
following a purchase from 24/07/2024
The box unfortunately arrived a little damaged but otherwise everything is great. The figures look good and everything went really well.
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Response from 1001hobbies
Thank you for your feedback! We are sorry that the box arrived damaged, but we are pleased that the figures met your expectations and everything else went well. If you have any questions or concerns, please let us know. See you soon for an even better experience!
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Jean-Marie Q.
Rating: 4 out of 5
following a purchase from 02/07/2024
it's a pity that the waiting time to receive the order is so long!
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Response from 1001hobbies
Thank you for your feedback! We're really sorry about the delay, it's true that waiting can be frustrating. We'll do everything we can to speed things up next time . Thank you for your patience and we hope to see you soon!
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Bernard-Régine R.
Rating: 4 out of 5
following a purchase from 10/07/2024
When it's time to replace a faulty part: it's hard to reach customer service???
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Response from 1001hobbies
Thank you for your feedback. We are sorry to hear that you have had difficulty contacting our customer service department. Should you require assistance in replacing a faulty part, please do not hesitate to contact us at [email protected]. We will do our best to help you quickly. Yours faithfully
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Karin D.
Rating: 4 out of 5
following a purchase from 27/07/2024
Everything arrived safely and was beautifully gift-wrapped...thank you...
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Response from 1001hobbies
Thank you very much for your feedback! We are pleased to hear that everything arrived safely and that the gift packaging met your expectations. It was a pleasure to help you!
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Janvier D.
Rating: 4 out of 5
following a purchase from 25/07/2024
Although everything went smoothly, I did notice that it took longer than usual for the parcel to reach me.
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Response from 1001hobbies
Thank you for your feedback. We are delighted that everything went smoothly, but we are sorry that delivery took longer than usual. We will look into this delay to improve our lead times in the future. Thank you for your understanding and patience.
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rebecca A.
Rating: 4 out of 5
following a purchase from 20/07/2024
Overall I am satisfied with my order, I received it quickly without any problem, the site itself is reliable. I only gave 4 stars to the Draco Malfoy figurine I ordered. When you see it on the site, it looks very similar, but when you open the packaging, the resemblance is not what it seems, and it looks more like a doll than a collector's item.
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Response from 1001hobbies
Thank you for your detailed feedback! We are delighted that you are satisfied with your order and the speed of delivery. As for the Draco Malfoy figurine, we're sorry it didn't live up to your expectations. As Draco would say, "It's very important that we all have a certain level of perfection." We take your feedback to heart to improve our products. Thank you for your understanding and trust!
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DEKERLE E.
Rating: 4 out of 5
following a purchase from 28/07/2024
Good.
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Response from 1001hobbies
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Abouba M.
Rating: 2 out of 5
following a purchase from 24/07/2024
My initial order was dated 30/06 , and not 24/07 as mentioned by your services ... 1 gift that never arrived on time, because of an unscrupulous deliveryman ... the parcel arrived (FINALLY) on 29/07, delivered (fortunately) by another transport company ... but no gift wrapping, even though I had paid for this service ... so, rather a bad experience, as far as we're concerned
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Sebastien T.
Rating: 4 out of 5
following a purchase from 10/07/2024
Good choice of goods, not too expensive, my last delivery took a while to arrive because products were waiting, otherwise top notch...
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laurent L.
Rating: 4 out of 5
following a purchase from 08/07/2024
Some of the boxes I received were damaged. A pity.
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Christian D.
Rating: 3 out of 5
following a purchase from 06/07/2024
The products ordered are perfect. Packages well secured and protected. All in all, nothing to complain about. On the other hand, delivery times are often far too long (sometimes up to 4 weeks). Whereas the same products can be delivered on eBay or elsewhere in ten days or less.
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Response from 1001hobbies
Thank you for your positive feedback on our products and secure packaging! We understand your frustration regarding delivery times. Please be assured that we are doing everything possible to shorten these times and deliver your orders as quickly as possible. Thank you for your patience and understanding.
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Jean-Michel C.
Rating: 4 out of 5
following a purchase from 20/07/2024
-Already a customer, I am very satisfied with the services offered by 1001HOBBIES -One small point however deserves clarification: Why is it not possible to use PAYPAL even though the possibility is proposed on your site's opening page?
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Response from 1001hobbies
Thank you very much for your loyalty and your positive feedback on our services! Concerning PayPal, we understand that it can lead to confusion. The PayPal option depends on the type of product and the amount of the order. We are constantly working to improve our site and hope to make this process clearer in the future. You can contact us by e-mail or phone for more information if needed! Thank you for your understanding and trust.
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Benoit P.
Rating: 4 out of 5
following a purchase from 04/03/2024
Pre-order that took a long time to be delivered, but beautifully crafted item, well worth the wait.
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Response from 1001hobbies
Thank you very much for your patience and understanding regarding the delivery time of your pre-order. We are delighted that the item met your expectations and that you found it worth the wait. True enthusiasts know that quality sometimes takes a little longer, and we congratulate you on your patience. See you soon for new discoveries!
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Gustav W.
Rating: 4 out of 5
following a purchase from 12/07/2024
no,,
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Alain C.
Rating: 3 out of 5
following a purchase from 03/07/2024
I found the preparation time for my order very long.
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Response from 1001hobbies
Thank you for your feedback. We are sorry that it took so long to prepare your order. We will work to improve this time to offer you a better service in the future. Thank you for your patience and understanding.
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bernard S.
Rating: 4 out of 5
following a purchase from 21/06/2024
very satisfied with the quality
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Response from 1001hobbies
Thank you for your positive feedback! We are delighted to hear that you are very satisfied with the quality. We will do our utmost to ensure that your next experience is worthy of 5 stars.
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REGINE L.
Rating: 4 out of 5
following a purchase from 05/07/2024
no comment
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Response from 1001hobbies
Thank you for your feedback. We will do our utmost to ensure that your next experience is worthy of 5 stars. Best regards,
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