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S
Rating: 4 out of 5
Great site. Fast delivery.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 274 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 2, 3 and 4 stars
Reset filtersM
Rating: 2 out of 5
In my experience. On the website the specifications of the product are given loosely. I happened to buy a board game but it was not in Italian, but French. I wanted to make the return but on the site I couldn't find the page for that.
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O
Rating: 4 out of 5
Communication out of sync with colissimo delivery.
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G
Rating: 3 out of 5
I was a bit scared because my parcel was notified as having been picked up by the recipient at my Relay point, which I hadn't done. When I got there, of course, my parcel was nowhere to be found, but fortunately another bookseller/point relay called to tell me that if I didn't come to collect my parcel, it would be sent back to the sender. I went straight there and luckily it was my order. I'm not pointing the finger at the website, but at the delivery companies, who are more and more often making a mockery of things. But all's well that ends well in my case.
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Response from 1001hobbies
Thank you for taking the time to share your experience with us. We're sorry to hear about the inconvenience you experienced with the delivery of your package. We fully understand your frustration with this stressful situation. However, we would like to reassure you that we take the quality of our service very seriously and work closely with our delivery partners to minimize such incidents. We will pass on your comments to the delivery companies concerned in order to improve this process. We're delighted that everything went smoothly and that you were finally able to collect your order. Your satisfaction is very important to us and we hope that this kind of problem will not occur again in the future. Thank you again for your understanding and patience. Please don't hesitate to contact us if you need any help or have any other questions.
C
Rating: 4 out of 5
Quickly received and in good condition But this model was impossible to glue as the parts were very small
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M
Rating: 4 out of 5
Extremely fast, great selection, some brands too expensive compared with other sales sites, otherwise it would have been 5 stars.
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R
Rating: 4 out of 5
Very fast delivery. Well-stocked catalog
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Y
Rating: 3 out of 5
It's a shame we didn't know sooner that only one of the two bunches ordered was available, and that we had to wait two months to receive the full order.
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Response from 1001hobbies
Thank you for your feedback. We are sorry to hear that you were not informed sooner of the partial availability of your order, and we apologize for the two-month delay you had to wait to receive the full order. We understand how frustrating this must have been for you. We are constantly striving to improve our communication and logistical processes to avoid this type of inconvenience in the future. If you have any further questions or concerns regarding your order, please do not hesitate to contact us. We thank you for your patience and understanding, and look forward to serving you better in the future. Best regards,
M
Rating: 4 out of 5
Due to problems with the courier company it took more than a month but I had to solicit the shipment myself
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Response from 1001hobbies
We are sorry to hear that you had problems with the courier service. We understand that this can be frustrating and apologize for any inconvenience caused. We appreciate your patience and understanding in this situation. If you need further assistance or have any other concerns, please do not hesitate to contact us. Thank you for your continued support
B
Rating: 3 out of 5
Saca out of stock too long
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D
Rating: 3 out of 5
The paint does not cover the room well and does not give a good finish even after 2 coats.
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T
Rating: 4 out of 5
Bit messy, but good content!
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
E
Rating: 4 out of 5
Surprised to find the tamiya gekko model
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E
Rating: 3 out of 5
Great choice of models but price too high attention to product packaging
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R
Rating: 4 out of 5
Fast delivery, parcel arrived in good condition, I'll be back.
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V
Rating: 2 out of 5
The original Trumpeter box containing the model arrived in a sorry state, the preparation for transport was not good.
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J
Rating: 2 out of 5
I send several messages telling them to cancel the order, I call several times by phone and they never pick up, they answer me two days later saying that unfortunately they have already sent it ... I do not recommend, bad service.
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Response from 1001hobbies
Dear customer, We sincerely apologize for the inconvenience you experienced with your order. We regret that you had difficulty contacting us and that it took so long for us to get back to you. We fully understand your frustration and apologize for the inconvenience of shipping your order despite your cancellation request. We take your comments very seriously. We are actively working to improve our responsiveness and availability to avoid similar situations in the future. Your satisfaction is our top priority and we are determined to rectify this situation. If you have any other questions or need further assistance, please do not hesitate to contact us directly. We are here to help you and will do our best to resolve this issue to your satisfaction. Once again, we apologize for any inconvenience we may have caused you.
P
Rating: 4 out of 5
Great choice of products, but delivery time as long as ever.
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M
Rating: 4 out of 5
Delivery took a little longer. ...otherwise it was okay.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
A
Rating: 4 out of 5
Super
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T
Rating: 2 out of 5
Ordered Ruff Puffs and Viet Congs and APVN....it was so simple! received the Viets and instead of the South Vietnamese, a quadruple 20mm Armory. Called immediately (Tuesday afternoon), the operator told me she would immediately send an exchange voucher...I'm still waiting; no need to buy where it's most expensive to be poorly served!
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Response from 1001hobbies
Hello Sir, Thank you for taking the time to leave us this review. We are very sorry that you did not understand that this was a human preparation error and we regret it. We apologize again for this incident. Following our initial discussion, we have sent you the return slip. Our customer service department is very responsive according to the feedback we receive from our customers. We feel that the non-receipt of a return slip does not merit such a mark. We have also asked for this product to be returned immediately. It is currently on order with our supplier and should be delivered around 18/06/2024. It was ordered from our supplier in England, and it is possible that the supplier's order will be slightly delayed due to customs clearance. Thank you for your patience. Best regards, 1001HOBBIES
G
Rating: 3 out of 5
Always affix your safety labels to the paint reference.
NUL !!!! Already reported several times to your company.
No news from you.
Not very serious.
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NUL !!!! Already reported several times to your company.
No news from you.
Not very serious.
R
Rating: 3 out of 5
The box was a little damaged No damage to the boxes
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J
Rating: 3 out of 5
It seems to me that the product was new and not resealed with stickers, so I'm a little disappointed.
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L
Rating: 3 out of 5
Waiting for part of the order for several weeks ...
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L
Rating: 3 out of 5
Delay a little long. Otherwise great!
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H
Rating: 4 out of 5
Good delivery and top models as usual.
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F
Rating: 3 out of 5
A real depth of range, with products listed as being in stock...but in reality, they are ordered from third-party suppliers. Don't be in a hurry, as delivery times can be several weeks.
Free shipping only applies to chronopost and is not mentioned in their offers...at least not by Johan. What's more, I've had a bad experience with this service, and the prices are considerably higher than those of competitors. But then again, you can find everything!
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Free shipping only applies to chronopost and is not mentioned in their offers...at least not by Johan. What's more, I've had a bad experience with this service, and the prices are considerably higher than those of competitors. But then again, you can find everything!
M
Rating: 4 out of 5
It's good, although it takes a while to put the articles together.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
T
Rating: 4 out of 5
So far, so good
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
J
Rating: 4 out of 5
Good prices. Fast shipping. Difficult to contact by phone.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
C
Rating: 4 out of 5
The Esprits Maquettes models are interesting, but of slightly inferior quality. I suggest pre-cutting the parts for better assembly.
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J
Rating: 4 out of 5
Fast delivery and good quality
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
T
Rating: 4 out of 5
Fast delivery, the part of the box shown in the photo is correct but a label has been affixed to one side, which is a shame for a collector's item.
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D
Rating: 4 out of 5
The site is easy to navigate. One difficulty is the lack of paint colors to use... to be improved, no doubt, with the manufacturers. Everything else is perfect
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F
Rating: 3 out of 5
Disappointed
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
E
Rating: 3 out of 5
Model a bit expensive
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
D
Rating: 4 out of 5
Very good for promotions and items that other sites no longer carry. A little expensive, however. Well packaged, delivered as advertised, good order tracking.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
P
Rating: 3 out of 5
15 days to get a miniature is excessive. As for the Colis Privé carrier, avoid it. Conclusion: can do better.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
A
Rating: 4 out of 5
Shipping takes a bit long, but otherwise great communication and everything delivered nicely
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.