Customer reviews of 1001hobbies

Avoid saying it's in stock when it's not, otherwise great

The order arrived after 4 months. The worst part is that they didn't respond to emails or complaints. In March they were operational again and sent the order correctly.

The order is complete, the products are of good quality, the shopping experience is good. However, the preparation time of the order and the lack of transparency regarding the order status is unsatisfactory.

Wrong model delivered. Just email contact and still heard nothing.

One of the boxes was not intact, a little damaged while the package was perfect.

HELLO nothing to say about the product, however the delivery time is not great Best regards

Hello, I totally appreciated my order and the service provided

Order in accordance with what was requested, the material arrived well preserved

Very good goods, thank you.

A piece of the airplane is missing, the transparent dome of the cockpit...

Despite a small issue with package tracking at the start, nothing to say for the rest

I think they should be more in contact with the buyer and inform them from the beginning how long the shipping will take. My order placed on February 4th was received on March 10th.

Delivery instructions not followed... Too bad...

No issues with the products. But 3 weeks delay for receipt. Several emails sent to get information as there was no information from them. No commercial gesture.

Broken brush I sent you an email with a photo

The items I ordered arrived safely, but your website's tracking option showed them as just being shipped the day before they arrived (?)

Delivery time not respected at all. I had to change my schedule.

The qality is perfect. And the price to. But I wait too much for my parcel

difficult to reach via phone and email communication we do not understand each other. products are fine nothing wrong with them.

Package arrived with almost 2 months delay and several products damaged during transport. However, the customer service was efficient.

It took a long time to arrive, the model I bought I found much cheaper on another website but I could no longer cancel the order.

Everything was neatly packed in the package, just not on the proposed delivery date, 1 week later. But with that offer and prices, that is not a problem at all.

Too long delays

Perfect item, but excessive delivery times (close to a month). However, I will remain a customer with you. Best regards

The kit I purchased is good but incomplete, that is, they only provide 3 of the necessary paints for assembly, but it does not take away from the way 1001 hobbies serves the customer, which is impeccable.

I am happy with the service and products.

A very good company, packages sometimes take a bit longer but I don't mind as long as I receive them

Pre-ordered goods were repeatedly postponed. Arrived 2 months later than originally announced.

Satisfied with the product, but the pre-order date postponed by a month without warning was not great

Excellent product model boats and other items and well received the products I am satisfied with 100 Hobbies

The different boxes of the package were crushed. Fortunately, the parts inside were undamaged. The bubble wrap protection is insufficient. Consider using cardboard packaging.

I did not know 1001 hobbies. I bought on this site because the product I wanted was difficult to find in much more well-known places. The price seemed reasonable enough, the package arrived in a few days and in good condition. I would say it went quite well.

Satisfied with my order and its tracking

this is not the desired shade

After weeks of ordering not received my orders despite the request for deliveries to my door due to health problems

Shipping was excellent. I'm a little disappointed the product box was opened and in poor condition. What I purchased was rare and an old production however, so that is a tradeoff.

The stock management of 1001hobbies is disastrous. The ordered item was indicated as "in stock and shipped within 7 days". A few days after the order, 1001hobbies informs that their supplier is awaiting restocking of the item. Ah! There is indeed deception regarding the message displayed on the site. Fortunately, the item eventually arrived... but three months later, in February. It's a shame for a Christmas gift... No chance I will place a new order through this merchant site.

Product as described but deadlines not respected. Displaying as in stock to mean it is in stock with the supplier is misleading. Better to order directly from the supplier, it’s faster.

I ordered two items at the beginning of January, which were marked as "immediately available". One arrived, the second was missing from the package. In response to my inquiry, I initially received only automated replies. Later, I was informed that the missing item was suddenly not available and would be delivered months later. Additionally, there was an attempt to classify my order as a "pre-order", including a 25% cancellation fee. This does not add up for me, as the item was explicitly advertised as in stock at the time of purchase. A cancellation was only reluctantly accepted, and the refund ultimately went through PayPal. Product quality was okay, but service, transparency, and communication were unfortunately disappointing. Therefore, a maximum of 2 stars.

Extremely long delays between the order and receipt (2 months) which is not very clearly stated at the time of purchase on the site. When I made my purchase on 12/13/2025, it was mentioned that it would be shipped on 12/18/2025 but ultimately received on 02/18/2026. Package in excellent condition but really too long delays.