Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 274 published reviews

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

Reviews 2, 3 and 4 stars

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R
ROBERTO J.
Rating: 4 out of 5
following a purchase from 09/11/2023
I have already ordered several times from this store, and on this occasion the model came with an external box that protected it (on other occasions it didn't), so fine that way. Unfortunately, the shipping is a bit slow.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
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Tim V.
Rating: 4 out of 5
following a purchase from 19/11/2023
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Pierantonio G.
Rating: 3 out of 5
following a purchase from 14/11/2023
The site and availability are 5 stars but the provision of paints dedicated to the model purchased that had nothing to do with it lower the average
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Andres C.
Rating: 4 out of 5
following a purchase from 18/11/2023
Delivery came a bit late with special delivery but it arrived in good condition and quality of the figures are awesome in person. Overall good experience and would buy from here again.
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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laurent O.
Rating: 4 out of 5
following a purchase from 20/11/2023
Very low
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
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Manuela A.
Rating: 4 out of 5
following a purchase from 27/10/2023
Everything well arranged and there is plenty to choose from delivery also good the email about when t arrives.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Frédéric T.
Rating: 4 out of 5
following a purchase from 16/11/2023
Perfect delivery on time! Many thanks@
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Jacques V.
Rating: 3 out of 5
following a purchase from 31/10/2023
I've already expressed my opinion and given the answer I've been given, I won't say any more.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Martial P.
Rating: 4 out of 5
following a purchase from 14/11/2023
Delivered on time.
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Benoit L.
Rating: 4 out of 5
following a purchase from 19/11/2023
Carefully packed and fast shipping
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Laurent L.
Rating: 4 out of 5
following a purchase from 18/11/2023
large selection, fast delivery, just a little expensive compared to other sites
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André B.
Rating: 4 out of 5
following a purchase from 26/10/2023
The information provided on the site at the time of ordering is not always accurate, but the delivery was carried out in accordance with my order.
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MIGUEL C.
Rating: 3 out of 5
following a purchase from 01/11/2023
1001 Hobbies does not meet delivery deadlines and that makes me divert purchases to other modeling websites.
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Response from 1001hobbies
Contact Request Thank you for your comment. Thank you for taking the time to highlight this incident and we apologize. Please contact customer service at [email protected]. Thank you for your time. Thank you for your confidence in 1001Hobbies.
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Antoine V.
Rating: 3 out of 5
following a purchase from 28/10/2023
Out-of-stock items poorly indicated, resulting in a 3 week wait, 1 open and incomplete box, no reaction to my e-mail... 2 models ordered, including a 1/72 plastic tank. I didn't see the out-of-stock condition on the latter, as the information was not very visible and displayed a green dot, even though the item was out-of-stock... So I discovered the 3 week wait, even for the second item in stock, when I confirmed my order.
So I discovered that I'd had to wait 3 weeks, even for the second item in stock, when I confirmed my order. On receipt, 1 box was opened and a little damaged. The decal sheet was missing. No reply 3 days after I'd sent an e-mail with photos. So I'm disappointed by this site, my first order...
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Stephen F.
Rating: 4 out of 5
following a purchase from 10/11/2023
But too pricey! Itherwise no problemsa nd prompt deliver.
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
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Angélique K.
Rating: 4 out of 5
following a purchase from 18/11/2023
Very good products and prices! Very fast delivery. On the other hand negative point on transport and packaging. 2 boxes out of 4 damaged but otherwise very good.
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JEAN MARIE M.
Rating: 4 out of 5
following a purchase from 22/10/2023
Good, received promptly.
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Iván L.
Rating: 2 out of 5
following a purchase from 08/11/2023
The car was used and the packaging was broken.
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Response from 1001hobbies
Contact Request Thank you for your comment. Thank you for taking the time to highlight this incident and we apologize. Please contact customer service at [email protected]. Thank you for your time. Thank you for your confidence in 1001Hobbies.
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JEAN-LUC B.
Rating: 4 out of 5
following a purchase from 13/11/2023
Very good, everything's OK
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Claude B.
Rating: 3 out of 5
following a purchase from 10/11/2023
my problem is more with the distributor of Tamiya paints who covers the color reference with a sticker concerning precautions for use, for the processing of my order, delivery time a little long, order placed Friday 10, available the 16 cordially
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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THIERRY L.
Rating: 3 out of 5
following a purchase from 10/11/2023
It's a pity that a label added to the tamiya paint pots completely obscures the reference. It's difficult to remove, and rips off the one underneath.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Jores L.
Rating: 4 out of 5
following a purchase from 29/10/2023
The packaging was perfect a little long waiting time
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
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Dominique G.
Rating: 4 out of 5
following a purchase from 02/11/2023
do not give a delivery date if you are not sure of the deadline.
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elisabeth V.
Rating: 2 out of 5
following a purchase from 13/11/2023
Parcel arrived in very poor condition.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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EMILIO R.
Rating: 3 out of 5
following a purchase from 11/10/2023
Poor distribution. 1 week to purchase and 5 weeks to receive.
Mediocre product.
Poorly finished model of the plane Poor value for money Not recommended.
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Response from 1001hobbies
Contact Request Thank you for your comment. Thank you for taking the time to highlight this incident and we apologize. Please contact customer service at [email protected]. Thank you for your time. Thank you for your confidence in 1001Hobbies.
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Jean B.
Rating: 4 out of 5
following a purchase from 08/11/2023
I received my order quickly.
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christian N.
Rating: 4 out of 5
following a purchase from 10/11/2023
Relatively expensive shipping costs, especially with Mondial Relay.
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Philippe C.
Rating: 4 out of 5
following a purchase from 03/11/2023
Good quality items, correct delivery times and perfect packaging.
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Marc V.
Rating: 3 out of 5
following a purchase from 02/11/2023
Dear, I personally do think it was a long wait for home delivery. The other things went satisfactorily to very well! Kind regards Marc,
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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GUENOLA D.
Rating: 4 out of 5
following a purchase from 05/10/2023
Satisfactory order. Despite a rather long delivery time.
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Chantal S.
Rating: 4 out of 5
following a purchase from 09/11/2023
First order, an article that I had very difficult to find and very satisfied with the service with a very fast delivery I would have put 5 stars if the package was better packed because very fragile but fortunately arrived without damage.
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Marnick D.
Rating: 3 out of 5
following a purchase from 15/11/2023
I bought a tamiya TT- 02, the box was already opened because the seal was torn
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Guy L.
Rating: 4 out of 5
following a purchase from 20/10/2023
When I opened my parcel, the headlight had come out of its housing. However, it was well packed, otherwise no problem.
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Eric B.
Rating: 3 out of 5
following a purchase from 05/10/2023
Delays a little long, 3 weeks, although the products were mentioned in stock.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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guillaume T.
Rating: 2 out of 5
following a purchase from 04/10/2023
No comment
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
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Magali T.
Rating: 4 out of 5
following a purchase from 26/10/2023
The figurines look very nice, I haven't taken them out of the boxes, they're Christmas presents. The only problem is the dust on the boxes.
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bernard G.
Rating: 4 out of 5
following a purchase from 14/11/2023
I am obliged to pay for delivery despite a purchase of more than one hundred Euros because it is impossible to move. For the rest everything is ok.
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Lukas R.
Rating: 3 out of 5
following a purchase from 07/11/2023
The purchase, payment and delivery went very smoothly. 5 figures and 2 caps were ordered. As a few of them are intended as Christmas presents, I accepted the surprising surcharge for "gift wrapping". The fact that everything was now very badly and without any feeling wrapped in a large wrapping paper (torn, unsuitable, wrinkled) "was also very surprising. At Müller they wrap everything beautifully and tightly, even with mesh, free of charge... This is a service where I like to shop again. The wrapping paper is now in the bin and my money for it is of course gone... Apart from one cap, the goods are fine. The cap in question was full of marks (dirt), disgusting, but wash it once under the shower and it should fit again, otherwise the complaint will be made.
At such a price, with a company where you would expect them to make an effort to offer that little extra, I had hoped for individually packaged, above all beautifully packaged and maybe a little nerd touch. Here I buy, pay, that's it. Impersonal, loveless. Leave out the wrapping paper! Don't expect a bonus. Buy, accept, check.
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Response from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
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Arnold G.
Rating: 2 out of 5
following a purchase from 19/10/2023
Hello Team 1001 hobbies It took me almost a month to receive my order. That is no longer up to date. With Amazon I would have received it within two days.
Best regards Arnold
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Response from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
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dominique S.
Rating: 3 out of 5
following a purchase from 05/11/2023
poor delivery, damaged parcel and poor packaging
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.