Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
I paid extra for a better shipping box. Very disappointing when it is only wrapped in plastic. The box of the product arrived damaged. Fortunately, the contents are okay.
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David C.
Rating: 2 out of 5
following a purchase from 17/08/2025
Took over 6 months to arrive. Customer Service responded to about 1/2 of my inquiries.
Response from 1001hobbies
Hello David,
Thank you for your feedback. We sincerely apologize for the delay and the limited responses you received. Your experience is important to us, and we are actively working to improve our service. Please feel free to reach out directly if you need further assistance.
Best regards,
The 1001hobbies Team
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Ashley M.
Rating: 4 out of 5
following a purchase from 03/09/2025
Product is good. The delivery was a disappointment
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Francis B.
Rating: 2 out of 5
following a purchase from 02/02/2026
The delivery was very late. I'm not used to this from Dutch companies, on the contrary, they are top-notch. But if you have to get your goods not from the Netherlands but from France, the delay is clear. There was also a French document included with a French address...a "hint" to order in France? Good luck!
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Frank L.
Rating: 4 out of 5
following a purchase from 30/01/2026
The two kits I received are very nice. A little pricey but I have not been able to find them on other sites so I don't mind paying. I look forward to receiving the other two I ordered.
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Christian Gabriel S.
Rating: 2 out of 5
following a purchase from 27/01/2026
delay much too long..... Order - received on 13/2
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Marc D.
Rating: 2 out of 5
following a purchase from 23/01/2026
order is taking a long time
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Michel C.
Rating: 2 out of 5
following a purchase from 16/01/2026
Delivery much too long
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Jason S.
Rating: 4 out of 5
following a purchase from 19/01/2026
Good prices (in this case), product in good condition. Shipping was delayed without prior notice
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eric B.
Rating: 4 out of 5
following a purchase from 31/01/2026
Good
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Ramon L.
Rating: 4 out of 5
following a purchase from 15/01/2026
My order was delivered too late, also the item was in stock but was delivered weeks later. I had to pay shipping costs and it was not delivered to my home, I had to pick it up at the pickup point. I don't think it should be like this.
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Choupidou P.
Rating: 4 out of 5
following a purchase from 08/01/2026
Impeccable! I had an issue and a delay with my order but the service corrected it for me and everything went well. Their service is reorganizing and I had to contact them via the assistance on the site. Very reasonable prices, fast shipping but a bit damaged upon arrival (one corner was damaged).
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Marco S.
Rating: 2 out of 5
following a purchase from 16/01/2026
Everything arrived as per the order but after almost a month and without any explanation for the delay, despite the various requests for updates that I sent. A delay is certainly understandable, not responding to reports, no.
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FREDERICK M.
Rating: 3 out of 5
following a purchase from 04/02/2026
Hello. I received a reference for figurines instead of another one, and I have not received any feedback after my request to customer service. The rest: shipping time, packaging... was without issue.
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Valérie C.
Rating: 4 out of 5
following a purchase from 05/02/2026
The products are in accordance with the order. I still note a downside regarding the fact of putting a price label on the product description and the color, we then have difficulty knowing what the shade is. However, I am not satisfied with the delivery, not at the chosen pickup point and therefore delayed by more than 24 hours.
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fabrice C.
Rating: 3 out of 5
following a purchase from 20/01/2026
Shipments sometimes too long (items displayed available, while they are not)
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Nicholas James L.
Rating: 4 out of 5
following a purchase from 04/02/2026
The paints came with warning stickers over the original stickers. This makes it impossible to see what the colour is. If you have to put the warning sticker on, can you put it so it doesn't cover the name of the paint?
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SERGE V.
Rating: 4 out of 5
following a purchase from 16/01/2026
Pleasant site and quite complete range of products. However, the delivery times are very long...
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Brandon M.
Rating: 2 out of 5
following a purchase from 04/02/2026
I paid $50 for a scale model kit and received an $8 bottle of weathering pigment instead. Sloppy inventory management.
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Jose Ramon T.
Rating: 4 out of 5
following a purchase from 20/01/2026
Good although it took a long time to come
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Ilonka T.
Rating: 2 out of 5
following a purchase from 20/01/2026
Finally received the ordered paint, however, everything was supposed to be in stock and I had to wait over three weeks for the delivery.
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Ronald S.
Rating: 2 out of 5
following a purchase from 23/01/2026
Too long shipping time, a shipment was missing a windshield I sent an email and didn't even get a response I find that quite rude!!!
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THIERRY L.
Rating: 4 out of 5
following a purchase from 05/01/2026
A bit long delay (almost 5 weeks)
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Herman O.
Rating: 3 out of 5
following a purchase from 25/12/2025
Very poorly accessible, and a long wait for a response to an email message
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Eric C.
Rating: 4 out of 5
following a purchase from 03/02/2026
Fast and without problems
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Alberte Z.
Rating: 2 out of 5
following a purchase from 07/01/2026
It took too long, almost a month and a half.
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Stephan C.
Rating: 2 out of 5
following a purchase from 06/01/2026
Ordering something from a webshop and having to wait nearly A MONTH is not a positive experience, especially when the phone and email are blocked. Not open to a next order.
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bernard E.
Rating: 4 out of 5
following a purchase from 26/01/2026
My items are in accordance with my order, but I am disappointed with the delivery, I do not see why we are asked where we want to be delivered and the day before we are given another address. Best regards.
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Johannes R.
Rating: 4 out of 5
following a purchase from 20/01/2026
First/large choice
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Frank R.
Rating: 3 out of 5
following a purchase from 09/10/2025
After a long wait, I finally received the package
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Philippe B.
Rating: 2 out of 5
following a purchase from 10/01/2026
Too long wait for a product that was not in stock
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maurice V.
Rating: 2 out of 5
following a purchase from 23/01/2026
Order has still not arrived
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Fabrice G.
Rating: 2 out of 5
following a purchase from 29/01/2026
The paint I ordered was missing. I think it was surely an oversight given the very small size of the item. Too bad
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Isabel S.
Rating: 3 out of 5
following a purchase from 29/12/2025
It was a Three Kings gift and I received the package a month later.
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FABIO T.
Rating: 2 out of 5
following a purchase from 26/11/2025
Request for assistance about a month ago and I have not yet received a response.
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Mike J.
Rating: 4 out of 5
following a purchase from 19/01/2026
Good customer service and fast delivery
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Jean-Michel C.
Rating: 4 out of 5
following a purchase from 29/01/2026
-I have been using 1001h for quite some time, the only complaint I could make is the irregularity of the respect of the deadlines compared to those indicated on the site at the time of ordering, in this specific case deadlines of one to two weeks seem reasonable to me but it would be desirable to extend these deadlines knowing that they cannot be met
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Christian C.
Rating: 4 out of 5
following a purchase from 26/01/2026
The ordered product was not available, but they allowed me to change the order without any problems. Good assistance.
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Koen D.
Rating: 4 out of 5
following a purchase from 20/01/2026
Delivery time was a bit long but everything was received well!
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Cedric V.
Rating: 4 out of 5
following a purchase from 05/08/2025
In certain areas it could be better, like paying more attention to what I really ordered
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