Customer reviews of 1001hobbies

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jacky G.

Rating: 4 out of 5

Published on 15/09/2023 à 20h09 following a purchase from 01/09/2023

A good follow-up of my parcel moreover a good packing for the protection of my order nothing to say.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/09/2023 à 18h46 following a purchase from 12/08/2023

Very good site with a wide selection.

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Patrick M.

Rating: 2 out of 5

Published on 15/09/2023 à 17h02 following a purchase from 08/09/2023

Wrong driver and 1 parcel missing

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Vincent C.

Rating: 2 out of 5

Published on 15/09/2023 à 14h15 following a purchase from 02/09/2023

There's a banner on the site informing us of delivery times of 24 to 48 hours. For just under 9 euros I was delivered after 14 days. When I asked about the tracking of my order, which was supposed to contain only in-stock items, the reply I received simply informed me that preparation had been delayed and that my order would be prepared quickly. In the end, I received my order with one item less, obviously no longer in stock at the time of preparation. I therefore have a credit note valid on a merchant site that I don't really want to order from any more.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 15/09/2023 à 08h50 following a purchase from 21/08/2023

Too bad a label hides the product number.

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Daniel F.

Rating: 4 out of 5

Published on 13/09/2023 à 17h11 following a purchase from 27/08/2023

Good deal and Quick sendding

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Geoffrey L.

Rating: 4 out of 5

Published on 13/09/2023 à 13h58 following a purchase from 29/08/2023

Very good, I recommend

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Pierre M.

Rating: 3 out of 5

Published on 12/09/2023 à 19h00 following a purchase from 03/09/2023

Order incomplete, reported by mail awaiting a return

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Marc V.

Rating: 3 out of 5

Published on 12/09/2023 à 17h22 following a purchase from 24/08/2023

À l'avenir je souhaite être contacté en Français. Ma commande passée le 24 août a été livrée le 11 septembre, ce délai est beaucoup trop long. Cela est justifié par un article manquant pour lequel j'ai reçu une note de crédit sous la forme d'un bon à valoir... une note de crédit implique un remboursement et aucune autre formule n'est acceptable. Compte tenu de la médiocrité du service je n'ai pas l'intention de faire usage de ce bon à valoir. D'autant plus que si j'en fais usage, je serai facturé des frais de livraison. Pour info, ces produits sont disponibles sur d'autres sites de vente et en général 30% moins chers.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 12/09/2023 à 13h43 following a purchase from 04/08/2023

when they don't have the product, stressing the wait

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Lynda B.

Rating: 4 out of 5

Published on 12/09/2023 à 12h40 following a purchase from 12/08/2023

Firstly, my apologies for not replying sooner.
I received my husband"s Fiat BR-20 1/72 on 29.7.23, and subsequently, on the 12.8.23 another Fiat BR-20 plus the Junkers Ju 88A-4. Would it be possible to return the Fiat Mask?
All of the masks are apparently 'the best that can be found'! Praise indeed!
I look forward to hearing from you regarding the Fiat BR-20 Mask being returned.

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Vincent M.

Rating: 3 out of 5

Published on 11/09/2023 à 22h23 following a purchase from 16/08/2023

It's the delivery that spoils everything because the rest is fine, just as I wanted it. But the package I received was open. Nothing was missing but it looks bad as a first impression I even took a photo.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 11/09/2023 à 17h50 following a purchase from 17/08/2023

Fluorescent shades are difficult to apply evenly. Any advice?

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Lucas D.

Rating: 3 out of 5

Published on 11/09/2023 à 15h30 following a purchase from 25/08/2023

The shipment arrived several days late and you could not see the tracking of the package. A couple of the letters arrived stained. Otherwise fine.

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Florent A.

Rating: 3 out of 5

Published on 11/09/2023 à 12h28 following a purchase from 26/08/2023

Slow shipping/supply

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Jean-Marc C.

Rating: 3 out of 5

Published on 10/09/2023 à 17h32 following a purchase from 30/08/2023

Very good products delivery time too long 17 days.

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Geert L.

Rating: 3 out of 5

Published on 10/09/2023 à 14h08 following a purchase from 01/09/2023

Nice case, but slow to ship

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franck O.

Rating: 3 out of 5

Published on 10/09/2023 à 13h01 following a purchase from 01/09/2023

The content is fine, but when an article is missing and you wait 2 months without news, the follow-up could be better so that at least the rest is sent beforehand. Without any protest on my part, this could have gone on for 6 months or even longer! ! That's not very serious when you're paying in advance.

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emmanuel M.

Rating: 4 out of 5

Published on 08/09/2023 à 13h33 following a purchase from 23/08/2023

Order conformed to my request and was delivered as expected. But what's a pity, is that there's a lack of advantages in some models from Hasegawa or Tamiya in 1/48 that I can't find any more.

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Christine M.

Rating: 4 out of 5

Published on 07/09/2023 à 15h13 following a purchase from 19/08/2023

The delivery took quite a long time. The products were as expected and very good!

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Marangoni M.

Rating: 3 out of 5

Published on 07/09/2023 à 13h15 following a purchase from 26/08/2023

Only I thought it would come to me from Italy instead of France, but some Italian sellers especially if not from my area, they take longer....

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Rene C.

Rating: 4 out of 5

Published on 06/09/2023 à 17h07 following a purchase from 26/08/2023

Does not correspond completely to the photo in the ad.

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Verified Buyer

Rating: 2 out of 5

Published on 05/09/2023 à 16h19 following a purchase from 08/08/2023

The product arrived 15 days later than the originally agreed-upon delivery date. Unfortunately, they didn't proactively notify me about the delay or offer an alternative solution. I had to initiate contact with them to inquire about the reason for the delay, and their responses were consistently vague. The items I purchased were intended as a birthday gift for a family member, but I was unable to give them on time due to this delay.

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Geverifieerde Koper

Rating: 4 out of 5

Published on 04/09/2023 à 08h23 following a purchase from 22/08/2023

Shipping can sometimes take a while but overall very happy

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Acheteur Vérifié

Rating: 2 out of 5

Published on 03/09/2023 à 23h37 following a purchase from 26/08/2023

After-sales service not really responsive for me

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Response from 1001hobbies Published on 25/10/2023

Hello Sir, Thank you for taking the time to let us know what you think of our customer service. We're sorry, but you placed your order on Saturday evening at 22:18. You sent us an email on August 27 09:57 (Sunday, to ask us to cancel....). We're sorry we didn't have time to cancel your order, but please understand that Monday is often the busiest day for customer service. Thank you for your understanding. Sincerely, 1001hobbies

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Acheteur Vérifié

Rating: 2 out of 5

Published on 03/09/2023 à 22h27 following a purchase from 11/08/2023

1 month delivery or almost ...

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/09/2023 à 10h41 following a purchase from 02/08/2023

colli well received

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Verifizierter Käufer

Rating: 3 out of 5

Published on 02/09/2023 à 17h17 following a purchase from 25/08/2023

The gift wrapping leaves a lot to be desired.you could make more effort if you have to pay for it.had to repackage it looked impossible.

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Verified Buyer

Rating: 4 out of 5

Published on 02/09/2023 à 17h11 following a purchase from 22/08/2023

My delivery was meant to come in between the 26-29th but came the 30th other than that good company

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Geverifieerde Koper

Rating: 4 out of 5

Published on 02/09/2023 à 15h12 following a purchase from 23/08/2023

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/09/2023 à 15h09 following a purchase from 21/08/2023

Hello, I was pleasantly surprised to have the 3 steel pigments. One steel pot was broken but I'm not complaining! Thank you.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/09/2023 à 10h03 following a purchase from 07/08/2023

No problem finding the products I needed, very well designed and easy to use. Shipping costs a bit high ???

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Verifizierter Käufer

Rating: 3 out of 5

Published on 01/09/2023 à 23h17 following a purchase from 19/07/2023

It took 20 days to arrive.

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Geverifieerde Koper

Rating: 3 out of 5

Published on 31/08/2023 à 16h34 following a purchase from 26/07/2023

It is a good and reliable site but the delivery time is long, tremendously long

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Acheteur Vérifié

Rating: 3 out of 5

Published on 31/08/2023 à 14h56 following a purchase from 08/08/2023

as I told you I received a box that was all torn up, you could easily take the products out of the box which was much too big for what was inside very disappointed I will think again before ordering from you.

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Comprador Verificado

Rating: 2 out of 5

Published on 30/08/2023 à 15h54 following a purchase from 30/06/2023

I bought a product 7 months ago and I still don't know when it's going to arrive, or even if it's going to arrive or not. It is supposed to have been shipped 5 weeks ago, but apparently they are supposed to bring it on foot. The only positive thing is that when I write an email to find out how things are going at least I get an answer.

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Acquirente Verificato

Rating: 4 out of 5

Published on 30/08/2023 à 15h34 following a purchase from 18/08/2023

Average prices, accurate in delivery

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Comprador Verificado

Rating: 4 out of 5

Published on 30/08/2023 à 14h37 following a purchase from 13/08/2023

Courier send email advising delivery for a Monday but did not deliver till the Tuesday other than that the service was quick

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Verified Buyer

Rating: 2 out of 5

Published on 29/08/2023 à 21h52 following a purchase from 30/07/2023

Answered queries quite quickly but did resolve issue to my liking

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Geverifieerde Koper

Rating: 4 out of 5

Published on 29/08/2023 à 21h07 following a purchase from 25/07/2023

Always delivered in good condition. Only the payment method is complicated. There are no Belgian banks listed. I have to pay via a detour. It is easier to pay directly.

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