Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
The customer service was a bit confusing, at first they said the model was not available, but it would be available in blue, then nothing for a while and suddenly I get the model I initially ordered although I had ordered the blue replacement model, but unfortunately with a small damage, was not serious but annoying.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 01/06/2023
Great selection with occasionally surprising items. Delivery time and communication around it could be improved though.....
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 02/05/2023
the website is very unclear about shipping times. 1000hobbies.nl seems to be a Dutch webshop, but apparently it is French. my items had to come from France,. 3weeks delivery time for an item in stock is way too long.
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Response from 1001hobbies
Hello, and thank you for your message. Yes, we are a French store that delivers throughout Europe and the rest of the world. I am sorry if the delivery times were not to your liking: unfortunately, economy shipping can take up to a month. For my part, I will pass on the information about the lack of order details. Please feel free to choose another delivery service. Have a great day!
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 28/05/2023
Navigation and site ok; product matching description; package well assembled and protected. Final delivery not accurate with long lead time.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 27/05/2023
Delivery time was exceptionally long. Plus they knew my address was in the USA but still ended up shipping a European plug/power adapter, which is of no use to me and I'll have to source another one locally.
Response from 1001hobbies
Hello, and thank you for your message. It's true that there has been a slight delay due to restocking, and we're sorry about that. Regarding the problem with the power supply, unfortunately we're constrained by what the supplier gives us. However, we'll pass on the information so that it's clearer on the product sheet. Thank you and have a nice day.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 20/05/2023
Crushed carton (fortunately no apparent damage to contents). Wouldn't it be possible to note "FRAGILE" on the carton so that the carrier doesn't crush it with heavy goods?
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 04/06/2023
Apart from the very long delivery time, I have nothing to complain about. Thank you
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 26/05/2023
Product quality and price good, delivery service not very fast
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 29/05/2023
Helicopter received on time. Main rotor not working. No reply to e-mail sent a week ago. Unreachable by phone. ... I'll e-mail again.
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 29/05/2023
Better care should be taken in packaging for shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/06/2023
Good buying experience except for the package which was badly packed.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 07/06/2023
Package crushed and perforated because no outer cardboard to protect the model
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Response from 1001hobbies
Hello, Thank you for your message. Could you please send us photos of the damage to the following address? [email protected] Upon receipt we will make a commercial gesture.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 17/05/2023
,,,,
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 05/05/2023
Very slow and expensive shipping, the tracking did not say anything. The truth is that I will avoid buying here just because of how bad the shipping is, it is not worth it when other stores have better stock and shipping.
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Response from 1001hobbies
Hello, thank you for your message, which is very important to us. We apologize for the long delay. I see that you have chosen a low cost delivery method, which explains the longer delivery times. We will consult with the courier company to see if we can avoid these delays in the future. Have a nice day.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 11/04/2023
I had to wait a long time and a box was missing in the package....
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Response from 1001hobbies
Hello, thank you for your important message. We are very sorry for this situation: I see that the necessary steps have been taken to return the missing product. Please do not hesitate to write to us again at [email protected] if you have any questions. Thank you for your trust and have a good day.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 06/05/2023
Good afternoon, the product is fantastic, although I would like to be able to track the order and also, have a more concrete delivery date, thank you that's all.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 19/05/2023
As it happens they often sell things they don't have in stock and have to order, extending the promised delivery time.........
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Response from 1001hobbies
Hello and thank you for your important message. I am sorry to hear that the delivery time has gotten longer. We have a lot of products in stock, but we also have an entire section for excess orders, which is always clearly indicated. It is a choice we made to offer our customers as many products as possible, and we are proud to now offer over 150,000 products in our store. Have a great day!
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 05/06/2023
Too bad about the damaged box
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 16/05/2023
It took a while but it was fine.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 22/05/2023
Good goods
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 30/05/2023
Problem-free processing and prompt delivery
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 22/05/2023
Reliability, seriousness and punctuality.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 31/05/2023
SOMEWHAT LONG DELIVERY TIMES
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 17/05/2023
All good, only delivery time was a little longer than expected
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 26/04/2023
The delivery time was long but everything else went well.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 19/05/2023
Arrived on time, only slightly bent plates.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 09/05/2023
no opinion
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 20/04/2023
Quite a good selection, delivery fairly promptly according to stock/procurement.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/05/2023
Good, quality articles!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/05/2023
Fresh products in exaggerated worldwide relays
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 21/05/2023
The delivery arrived well and in a reasonable time, I think that the display of the final delivery date to the customer during order placement and tracking can be improved.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 09/05/2023
Item was poorly packed and suffered slight curving in shipping. Was shipped in a padded envelope and should have been boxed.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/04/2023
The site has a huge range of products. Depending on what you buy, it can take several weeks to receive your order. But the email follow-up is well done. Sometimes prices are higher than elsewhere.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 12/05/2023
Well packed, but delivery very long was indicated 3-5 days but became 10 days! So for me do not order there again.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 25/04/2023
Great service, fast and good packaging, my thanks.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/05/2023
small problem of deadlines otherwise ras
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 01/05/2023
Good product, too bad the delivery time was long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/05/2023
well
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/03/2023
Two months to be delivered despite multiple reminders and unfulfilled proposals on your part. Your colleagues and/or competitors are more efficient, it's up to you to do what it takes to satisfy your customers.
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Response from 1001hobbies
Hello, thank you for your message. We take good note of your feedback and I see that indeed, the delivery took some time due to some products ordered from our suppliers that were delayed, I'm sorry about that. I see that a discount code has been sent to you in compensation. Have a nice day,
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 20/05/2023
Nice that the delivery was via Bpost: always punctual. So your mutual communication worked fine.
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