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A
Rating: 3 out of 5
Order took a long time to arrive, but the package was well packed and the material was what I expected.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 687 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
A little long for shipping, but warned
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G
Rating: 3 out of 5
I had chosen the model 1.18 before I started searching, when I saw the Citroën ds I ordered it what do I get a model 1.43.for € 56.am not happy with it.gr
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C
Rating: 4 out of 5
serious company
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A
Rating: 4 out of 5
First purchase on the site, and for a birthday present no less! The delivery time was 48 hours, and I was delivered in over a week... however, the parcel arrived in very good condition! As for the price, you can find the same models from the same suppliers cheaper in supermarkets at JouéClub for example, but you have to make a margin somewhere. In the end, I recommend this site if you like the world of models! It's worth at least a 4-star rating!
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V
Rating: 4 out of 5
I was happy with the order. It took a little while until everything was together, but that happens.
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A
Rating: 3 out of 5
Equipment not up to scratch
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G
Rating: 4 out of 5
Fine handling of the last order
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V
Rating: 4 out of 5
Good selection of items and quality. Only the shipping information and delivery date could be a bit better written out, but the support helped me out a lot.
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C
Rating: 3 out of 5
The products very well, but after making the purchase online they indicated that one of the products was not available and therefore took 3 weeks to deliver the order, If they had told me before the purchase, I would have cancelled it since it was for a birthday gift that arrived quite late...You have to be more Honest.
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A
Rating: 4 out of 5
No negative comments. Good overall, except for the occasional search.
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V
Rating: 4 out of 5
The customer service was a bit confusing, at first they said the model was not available, but it would be available in blue, then nothing for a while and suddenly I get the model I initially ordered although I had ordered the blue replacement model, but unfortunately with a small damage, was not serious but annoying.
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G
Rating: 3 out of 5
Great selection with occasionally surprising items. Delivery time and communication around it could be improved though.....
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G
Rating: 2 out of 5
the website is very unclear about shipping times. 1000hobbies.nl seems to be a Dutch webshop, but apparently it is French. my items had to come from France,. 3weeks delivery time for an item in stock is way too long.
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Response from 1001hobbies
Hello, and thank you for your message. Yes, we are a French store that delivers throughout Europe and the rest of the world. I am sorry if the delivery times were not to your liking: unfortunately, economy shipping can take up to a month. For my part, I will pass on the information about the lack of order details. Please feel free to choose another delivery service. Have a great day!
A
Rating: 4 out of 5
Navigation and site ok; product matching description; package well assembled and protected. Final delivery not accurate with long lead time.
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V
Rating: 2 out of 5
Delivery time was exceptionally long. Plus they knew my address was in the USA but still ended up shipping a European plug/power adapter, which is of no use to me and I'll have to source another one locally.
Response from 1001hobbies
Hello, and thank you for your message. It's true that there has been a slight delay due to restocking, and we're sorry about that. Regarding the problem with the power supply, unfortunately we're constrained by what the supplier gives us. However, we'll pass on the information so that it's clearer on the product sheet. Thank you and have a nice day.
A
Rating: 3 out of 5
Crushed carton (fortunately no apparent damage to contents). Wouldn't it be possible to note "FRAGILE" on the carton so that the carrier doesn't crush it with heavy goods?
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A
Rating: 4 out of 5
Apart from the very long delivery time, I have nothing to complain about. Thank you
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C
Rating: 4 out of 5
Product quality and price good, delivery service not very fast
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A
Rating: 4 out of 5
Helicopter received on time. Main rotor not working. No reply to e-mail sent a week ago. Unreachable by phone. ... I'll e-mail again.
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A
Rating: 4 out of 5
Better care should be taken in packaging for shipping.
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A
Rating: 4 out of 5
Good buying experience except for the package which was badly packed.
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A
Rating: 2 out of 5
Package crushed and perforated because no outer cardboard to protect the model
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Response from 1001hobbies
Hello, Thank you for your message. Could you please send us photos of the damage to the following address? [email protected] Upon receipt we will make a commercial gesture.
C
Rating: 4 out of 5
,,,,
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C
Rating: 2 out of 5
Very slow and expensive shipping, the tracking did not say anything. The truth is that I will avoid buying here just because of how bad the shipping is, it is not worth it when other stores have better stock and shipping.
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Response from 1001hobbies
Hello, thank you for your message, which is very important to us. We apologize for the long delay. I see that you have chosen a low cost delivery method, which explains the longer delivery times. We will consult with the courier company to see if we can avoid these delays in the future. Have a nice day.
A
Rating: 2 out of 5
I had to wait a long time and a box was missing in the package....
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Response from 1001hobbies
Hello, thank you for your important message. We are very sorry for this situation: I see that the necessary steps have been taken to return the missing product. Please do not hesitate to write to us again at [email protected] if you have any questions. Thank you for your trust and have a good day.
C
Rating: 3 out of 5
Good afternoon, the product is fantastic, although I would like to be able to track the order and also, have a more concrete delivery date, thank you that's all.
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A
Rating: 2 out of 5
As it happens they often sell things they don't have in stock and have to order, extending the promised delivery time.........
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Response from 1001hobbies
Hello and thank you for your important message. I am sorry to hear that the delivery time has gotten longer. We have a lot of products in stock, but we also have an entire section for excess orders, which is always clearly indicated. It is a choice we made to offer our customers as many products as possible, and we are proud to now offer over 150,000 products in our store. Have a great day!
A
Rating: 4 out of 5
Too bad about the damaged box
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C
Rating: 4 out of 5
It took a while but it was fine.
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V
Rating: 4 out of 5
Good goods
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V
Rating: 4 out of 5
Problem-free processing and prompt delivery
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C
Rating: 4 out of 5
Reliability, seriousness and punctuality.
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C
Rating: 4 out of 5
SOMEWHAT LONG DELIVERY TIMES
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V
Rating: 4 out of 5
All good, only delivery time was a little longer than expected
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G
Rating: 4 out of 5
The delivery time was long but everything else went well.
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G
Rating: 4 out of 5
Arrived on time, only slightly bent plates.
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A
Rating: 3 out of 5
no opinion
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V
Rating: 4 out of 5
Quite a good selection, delivery fairly promptly according to stock/procurement.
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A
Rating: 4 out of 5
Good, quality articles!
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