Customer reviews of 1001hobbies

Delivery time could be improved .

Very slow

Good experience. No problems with any order. The only thing is the time it takes to arrive. But it is understandable

Package received quickly and completely. But inoperative soap for replacement of a can of paint received dry, despite good telephone reception of promise to send, and follow-up e-mail without follow-up.

very good site with the largest number of references, but some products are a little more expensive than other sites.

Delivery of item from order date took 20 days - and this is not clear when ordering.
However - the 1001 Hobbies customer service team did answer on email all my questions regarding delivery.
UPS did deliver on agreed date and 1001Hobies do keep feeding you delivery information, (as do UPS).
The item was safely delivered and overall I'm happy with 1001Hobbies.

The service is good, the delivery followed.

Everything is well done and practical!

The delivery contained the products ordered, in the quantities specified. Delivery took a few days longer than originally planned.

Everything was okay. I just found the shipping costs a bit high.

The ability to communicate with the customer in their language and with accuracy on delivery of the product ordered is paramount in this business that crosses oceans and languages. The products selected had either one or two weeks for delivery for each. I totally understand wanting to ship the whole thing as ONE shipment vice more than one plus waiting for all products to arrive at your place to ship as one package...BUT this was never communicated to the customer. Nor did the package tracking ability work, once the package arrived in the customers country. Your "expected delivery" was April 25th (well after two weeks) yet it didn't show up, unannounced (and I was on travel) until March 2nd. I asked twice via email what the status of this shipment was and your replies never clearly answered said questions, only said you were "sorry". I just wanted to know when to expect this, track its delivery and ensure it wouldn't sit on my porch or mailbox for days until I got home as I wold have made arrangements for its pick-up. I did get an email from you saying it was delivered (which it was) when I was 2500 miles away from home...
I like your product selection and your prices were reasonable. If you can better address the above, you will have a fine company to order from.

The precise search is a little complicated, but the number of references is gigantic, making it difficult to find what you're looking for quickly.

Delivery times too long.

ordered and paid on april 6th. then there was nothing, only after asking and entering the transaction code the item was shipped in no time. after that it took less than three days until it arrived. i would like to shop here again, despite some difficulties.

good site good delivery everything great

The product was very good, but the delivery was made after having to complain a couple of times to the chosen delivery company. Also it was not delivered to the chosen locker.

Perfect well received

Fast and efficient, good service, best regards.

Easy search, fast. Delivery communication could be better, directly in the email without logging in again. Delivery is good.

Unfortunately, I would have to say that my experience with 1001 Hobbies is bad on the basis that I ordered an Eduard photo etched sheet and received a large model kit. Although to be fair they have responded quickly within normal working hours to rectify the problem which appears to have arisen through both items having the same reference number.

Long stock turnover, even if the problem is more on the supplier's side

Took a long time to get my order. It arrived in good condition, but think it could have been sent out sooner as the web site said it was in stock.

everything was perfect

Very well-stocked, clear site. Easy to navigate, delivery on time.

Fast but not the desired product

Product corresponds to my expectations.only small hitch delivery time a little long.

Order took ages to come. Informed one item not in stock. Email said order cancelled. Then order delivered with both items in it. Looks like no one knows what’s happening. Also an insult that I had to pay for postage and packaging. Order said delivery in 7 to 9 days that was a joke try 3 weeks. Very unlightly to order again.

Excellent for ease of ordering and delivery time, but the Tamiya paint pots are not labelled with the corresponding paint numbers. It's a pity, but fortunately I had kept the name of my order.

The delivery unfortunately took a little while and arrived just in time, as the Bausastz was supposed to be a gift. Otherwise everything was ok.

Received in acceptable time what was ordered with the exception of a small can of paint which will reportedly be refunded. In the Package I found, with immense pleasure, a kit purchased previously and never arrived, probably due to mis-categorization of the warehouse.

In the first instance I did not receive my order and after weeks of complaints I finally received it perfectly.

First order at 1001hobbies, small delay on delivery, but very available and professional after-sales service! I recommend them!

these perfect

not the easiest to surf/search on

I found the delivery to be very long

Selection is very good, availability is sometimes spotty, not problem of 1001hobbies. Shipping speed is good (trans-Atlantic). Site navigation sometimes not logical or intuitive, but is something that can be worked around without much difficulty.

Efficient sales service!!!

1001hobbies offers an excellent selection for miniature model builders, the rating falls out because of the rather long delivery time, despite availability. Otherwise a really great store!

No particular problems. Order tracking is well organized and delivery was on time. No complaints.

It took a while for the order to arrive.But I had also ordered something not very normal.