Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Good morning, I could not give excellent as most of the Tamya color jars had the color code covered by the second label (30 out of 38) so I lost half a day to remedy the inconvenience. I hope this will not happen again. Otherwise I am satisfied. Thank you
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 16/04/2023
good site reasonably much to find, but still miss some in terms of Tamiya cars. and the prices are also on the reasonably high side, except for the offers. buy reasonably some if it is really an offer.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/03/2023
The products are very good but the waiting time is a bit long.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 12/04/2023
very slow delivery!
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 01/04/2023
Perfect service.Very wide range of products! Not all prices are affordable though.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 15/03/2023
Just too bad it can only be done by phone in English
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 30/01/2023
The delivered item itself is great. The communication, due to the late delivery, still leaves a lot of room for improvement...
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 13/03/2023
translation french nederland is sometimes confusing.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 30/03/2023
Long arrival time, expensive transport costs, expensive product, good condition of the product, that's all I can say to your davir and good packaging.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your feedback is very important to us and we take it very seriously. Indeed, products that are not in stock are ordered directly from the supplier, which explains the longer delivery times. But this is always indicated on our product, as here, as it is indicated available in 15 days. Thanks for your confidence in 1001Hobbies
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/03/2023
OK nothing to say
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 11/03/2023
Overall I found the site quite easy to use although some search terms require a lot of precision and the results typed in one way or another differed greatly. For example, when typing "Bf109" or "Bf 109" different products. My particular shipment took a long time to process as one of the items was awaiting replacement. This was not a problem for me as I was aware of it and was not in a hurry. My experience as a customer has been positive and I recommend the store :))
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/03/2023
Hello, I don't understand why I have to pay a customs tax for a large order but not for a small one. Whereas on other sites I never pay any for the same type of order. cdr
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 20/03/2023
The shipping costs are high and the time too long.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 27/03/2023
Product received with detached parts (detached wheels). I had to cancel the payment card since it was linked to the shipment a fee to be paid by mail to receive the product.... in the post office to pick up the product I was notified of the non-existence of such tas.
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Response from 1001hobbies
Hello and thank you for your message. We sincerely regret the problems encountered. I am not sure if I understood the problem with the rates correctly. If the problem persists, please email us at [email protected] so we can find a solution. Thank you and have a nice day.
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Verified Buyer
Rating: 2 out of 5
following a purchase from 04/03/2023
It wasn't clear that something was out of stock. So I would order, end up waiting a month, then have to ask for a credit. Happened twice on the same original order. In fact, I don't think I have ever received the masks for the Revell Wiking seaplane. Frustrating. Plus, the turn around for email requests is several days.
Response from 1001hobbies
Hello and thank you for your message. We are very sorry about this situation. Unfortunately, we ourselves are still dependent on the information provided by the suppliers, who may also have problems. Please do not hesitate to contact us at [email protected] We are available and outside of holiday periods, we try to respond within 48 hours. Beyond that, it means that we may not have received the email. Once again, the address of [email protected] is the most reliable. Please do not hesitate to send us an email if your order has still not been resolved. Thank you and have a nice day
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 28/03/2023
Delivery time too long, 2 weeks for a 50gr receiver. Delivery in France, with product in stock.
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 05/03/2023
Shipping time was longer than stated. 2 instead of 1 week
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Verified Buyer
Rating: 4 out of 5
following a purchase from 23/03/2023
Quality selection, for sure, but delivery was one week later than email promised (a trivial matter).
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 14/03/2023
Wide range of static models to build. Acceptable delivery time
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 30/03/2023
I found it difficult to identify the model of the color contained in the bottle because a label was applied right on the identification code.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 14/03/2023
Merchandise arrived with action figure box severely damaged due to improper shipping packaging by shipper
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Verified Buyer
Rating: 2 out of 5
following a purchase from 03/03/2023
was sent the wrong item and they still have not sent me what I ordered. Have tried to contact them but no answer. would like to order more from them but will not use them until this problem is fixed. So far just lip service on their part.
Response from 1001hobbies
Hello, thank you for your valuable message to us. We are sorry if there was a product problem. It may be that we simply did not receive the email. Can you send your email back to [email protected]? We will find a solution. Thank you!
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Verified Buyer
Rating: 4 out of 5
following a purchase from 17/02/2023
n/a...
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 15/03/2023
Fast and reliable follow-up. It's a pity that the supplier is obliged to stick these labels on the 10ml tamiya paints, totally hiding their references... But that's not 1001h's job.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/03/2023
Satisfied with my order...The products correspond to my expectations...The models are being assembled...Thank you.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 18/03/2023
Had what I was looking for when nobody else did. Only reason I'm not giving 5 stars is one of the items arrived broken. Easily repairable, but broken nonetheless. Won't stop me from purchasing here in the future.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 27/02/2023
No technical information, long delivery times
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We take good note of the delays. Unfortunately, delivery times are clearly indicated on each item, and if the item is not in stock, you should be aware that these are unavoidable delays. We wish you an excellent day. 1001Hobbies customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/03/2023
Fast, impeccable service
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Verified Buyer
Rating: 4 out of 5
following a purchase from 16/03/2023
I've ordered before with no issues. Processing time seems to get items shipped always takes a day or two longer than most hobby shops. The first set of r/c bodies I've ordered in the past arrived safely in boxes. This last order had to come from France and the bodies arrived in bare bubble wrap. I was completely shocked it wasn't in a box, luckily there was no damage to the bodies.
Knocked off 1 star for packaging concerns, I can deal with slower processing times since I'm often ordering parts that are long discontinued or hard to find elsewhere.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/03/2023
Correct
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 12/02/2023
The order did not arrive complete, the missing product was shipped much later than expected.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/03/2023
missing the black color but 2 pots of yellow? many parts twisted because the plates are loose and not separated from 1carton or other I point out that there is no yellow apart from the headlight tube of glue too small.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We apologize for the paint problem, which was beyond our control. We will pass on the information to the manufacturer. At the same time, we have sent you a credit note so that you can recommend the missing paint. Can you confirm that you have received the e-mail? Have a nice day 1001Hobbies customer service
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 08/02/2023
good
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 27/03/2023
Good product, reasonable delivery time, but shipping costs were almost 2x the value of the item. It would be nice if regular postal services were used for printing: sending 1 set of decals this way is now costly AND environmentally polluting....
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Verified Buyer
Rating: 3 out of 5
following a purchase from 12/02/2023
Longer postage than I was expecting. Maybe I didn’t read the terms properly.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/03/2023
Apart from the fact that there was no visibility of the delivery date on the order (which was marked "in stock", then "in stock from:", indicating a new date), the product arrived relatively quickly (and earlier than the date indicated following the change described above), and in perfect condition.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 10/03/2023
Got only part of it, sent email to support without getting any reply.
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Response from 1001hobbies
Hello, thank you for your message. If your email has not been processed by now, could you please send an email directly to [email protected] indicating the missing items? Thank you very much and have a great day!
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Verifizierter Käufer
Rating: 3 out of 5
following a purchase from 30/10/2022
The product itself is ok, but it took several months from ordering to delivery.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 06/03/2023
Am still waiting for response to my damaged shipment.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 08/03/2023
Perfect customer service but very long delivery time and gift wrapping to review for a service I paid for!
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