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A
Rating: 4 out of 5
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 687 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 2, 3 and 4 stars
Reset filtersC
Rating: 3 out of 5
The order did not arrive complete, the missing product was shipped much later than expected.
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A
Rating: 2 out of 5
missing the black color but 2 pots of yellow? many parts twisted because the plates are loose and not separated from 1carton or other I point out that there is no yellow apart from the headlight tube of glue too small.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We apologize for the paint problem, which was beyond our control. We will pass on the information to the manufacturer. At the same time, we have sent you a credit note so that you can recommend the missing paint. Can you confirm that you have received the e-mail? Have a nice day 1001Hobbies customer service
G
Rating: 4 out of 5
good
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G
Rating: 3 out of 5
Good product, reasonable delivery time, but shipping costs were almost 2x the value of the item. It would be nice if regular postal services were used for printing: sending 1 set of decals this way is now costly AND environmentally polluting....
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V
Rating: 3 out of 5
Longer postage than I was expecting. Maybe I didn’t read the terms properly.
A
Rating: 4 out of 5
Apart from the fact that there was no visibility of the delivery date on the order (which was marked "in stock", then "in stock from:", indicating a new date), the product arrived relatively quickly (and earlier than the date indicated following the change described above), and in perfect condition.
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G
Rating: 2 out of 5
Got only part of it, sent email to support without getting any reply.
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Response from 1001hobbies
Hello, thank you for your message. If your email has not been processed by now, could you please send an email directly to [email protected] indicating the missing items? Thank you very much and have a great day!
V
Rating: 3 out of 5
The product itself is ok, but it took several months from ordering to delivery.
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V
Rating: 4 out of 5
Am still waiting for response to my damaged shipment.
A
Rating: 3 out of 5
Perfect customer service but very long delivery time and gift wrapping to review for a service I paid for!
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A
Rating: 4 out of 5
Perfect, thank you very much, faster delivery than expected.
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V
Rating: 2 out of 5
Ordered paint specifically as the web site (and my order details) stated it was in stock. Two weeks after order I enquired about the delay, an update was told 1001Hobbies was still getting some paint from their supplier (I.e. not “in stock”). Three weeks after order I requested a refund as there was no progress, but was told that a refund was not possible as my order was now being compiled. Order was finally delivered more than 4 weeks after the order was made (and after I had given up waiting and purchased the paint from elsewhere.). I was not impressed!
Response from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time. We are terribly sorry for this succession of mishaps. I see that the paints ordered are indeed usually in stock, but there must have been a shortage with a longer than usual delay. We apologise again. Have a nice day,
V
Rating: 4 out of 5
The web address is misleading, it seems as if they are a UK company with a .UK address. However they ship from France which, other than the time factor was not an issue due to the low value of my purchase. Had I bought an expensive item, I would have found myself liable to import duty and Vat, adding considerably to the cost
I think their website should be clearer regarding the country of shipping.
I think their website should be clearer regarding the country of shipping.
V
Rating: 4 out of 5
Long delivery time, relatively expensive and the quality of the model leaves a lot to be desired.
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G
Rating: 3 out of 5
Long delivery time and difficult communication. Eventually did receive the orders
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V
Rating: 3 out of 5
Product was poorly packaged and one item was damaged. It appeared to be damaged before it was shipped. They nevered offered to refund anything but a small $14 shipping fee. Pretty sad
V
Rating: 4 out of 5
this model was easy to assemble. delivery times a little too long. i will continue to order. michael
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G
Rating: 3 out of 5
shipping costs 5 euros higher than elsewhere .
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V
Rating: 3 out of 5
I liked the product but this was a gift and came in a box with a picture of the item on the outside. My wife came home before me and saw the box. I was really frustrated by this. The product was fine. Really nice, in fact. But I didn't get the option to select that it was a gift and I assumed it would come in a normal brown box. This was pretty disappointing.
A
Rating: 3 out of 5
slightly long delivery times
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C
Rating: 4 out of 5
All correct Thank you.
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G
Rating: 4 out of 5
Good
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A
Rating: 4 out of 5
Correct site, but be careful if the delivery address is different from the billing address!
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V
Rating: 4 out of 5
Unfortunately the legs of one figure broke off during shipping such fine small parts should be packed a little better with the helicopter fuselage E-sky Bell 222 everything was very well packed I am satisfied with it MFG
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A
Rating: 2 out of 5
Very long delivery times
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G
Rating: 2 out of 5
Website is fine but aftersale is not good. Bought airbrush that did not work properly. But they could not do anything for me because the airbrush was used once and then the article could not be returned.Strange because you have to try such an article once to find out that the product does not function properly. I have now just ordered new parts elsewhere at my own expense. I don't think I will be buying anything here anytime soon, too bad because they have quite a lot of items.
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Response from 1001hobbies
Hello, thank you for your message and your feedback. We will take this into consideration in the future regarding returns. We are very sorry for this situation and we could not find a better solution at that time. If you still want to make a return, please send a message to our customer service [email protected] and we will give your machine to our specialist here to look at it. Please keep us informed. Thank you very much!
A
Rating: 4 out of 5
improved order status and shipping information.A shortening of the wait time on the arrival of goods would be appreciated.
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C
Rating: 3 out of 5
The problem is that I like all the models you have, to charge fast, but it's been almost two months and I have not received the order yet, when it will arrive, I will not even want to do it, for this reason I will avoid buying any more product, and disengage the delivery once delivered to the carrier.
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A
Rating: 3 out of 5
Hello, I received my package, but the order is not correct. I had ordered a 1/10 short race body, and I received a much smaller scale body.
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V
Rating: 4 out of 5
Selection is good, prices are a little high but it's a good store.
G
Rating: 4 out of 5
Pleasant website, communication could be better. Only after my own request the shipment was neatly resolved. But would have been nicer if this company had picked that up earlier itself. Received everything so satisfied in the end.
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G
Rating: 4 out of 5
Fast delivery
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A
Rating: 2 out of 5
Very long delivery times
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Response from 1001hobbies
Hello, thank you for your very important message. I have noticed that one of the products took a long time to reach us, which slowed down the shipment of the whole order, I'm terribly sorry about that :( I wish you a good day,
C
Rating: 4 out of 5
All very correct. The prices seemed a bit high to me.
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C
Rating: 3 out of 5
Nothing was missing, but the plastic inside the box was broken. As if it had been opened before.
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A
Rating: 3 out of 5
The items are advertised as being in stock, at the supplier's, yes, but not at 1001 hobbies, resulting in a rather long lead time, which is a shame, as is the case with many companies.
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A
Rating: 4 out of 5
Great site, lots of featured products although not all always available and unfortunately the prices are a bit high
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A
Rating: 3 out of 5
Thank you for your promptness ....Mais the parcel was smashed fortunately there was a vial without importance otherwise I believe that this parcel would not have arrived at destination....and especially that the size of the box for the small order was disproportionate.....
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A
Rating: 4 out of 5
Perfect delivery and compliant products except for the F4F which was missing a decal compared to the photo. Problem solved thanks to scraps.
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