1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Paint in pot partially dry: thick film on surface.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please send us an e-mail and a photo of the jar to [email protected] so that we can send you a new one. Thank you very much! Have a nice day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 26/02/2023
Ok well received the package, but I didn't think the figurines were so small.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 02/03/2023
This product was for immediate shipment and has taken 3 weeks to arrive, it has also had to be separated from the original order, with two other products for immediate shipment and which have not yet arrived.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 02/02/2023
delivery conforms thank you
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/12/2022
Out of stock, so a little long lead time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/02/2023
No email is sent when the order is placed. And no delivery time is indicated.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 08/02/2023
Not at all satisfied
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 20/02/2023
It took a long time for the order to arrive, even though it was just a pair of socks and the shipping price was expensive.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 18/02/2023
Expensive shipping and slow delivery
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 19/02/2023
I have ordered and paid in advance for 2 key fobs (F 14 Tomcat), comes only one and Andre goods with the ordered, all where else, very bad ...!!!!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2023
The only problem is targeting the time slot for receiving the parcel.
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Dario B.
Rating: 2 out of 5
following a purchase from 18/02/2023
product does not conform to the order
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Response from 1001hobbies
Hello, thank you for your message. We are sorry for the situation. There may have been a communication problem with our supplier-can you email us photos of the product in question to [email protected]? We will investigate and find a solution for you. Thank you very much.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 12/02/2023
My only problem is that I have to do a better job of letting people know that your France not in the States. Thanks!
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/02/2023
Perfect - nothing to report
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Verified Buyer
Rating: 4 out of 5
following a purchase from 28/01/2023
Great product selection. Site needs better search and filter function. Shipping is slow and takes a while to arrive.
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 15/02/2023
Must pay in advance, but if a part is not delivered then you get a credit. you should be able to choose an alternative. choose and alternative item then again shipping costs. not very customer friendly
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 25/02/2023
ras.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/02/2023
My order was fulfilled in perfect conditions and I thank you.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 18/02/2023
Long wait time to ship. Spoiled by Sprue Bros and Squadron
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/02/2023
Delivery as expected
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Verified Buyer
Rating: 2 out of 5
following a purchase from 21/02/2023
The model graff Zeppelin is rediculously expensive at over £60.00. It is also very badly finished- sprue everywhere and the parts are poorly finished. I would have returned this if the supplier was in the U.K. extremely disappointing
Response from 1001hobbies
Hello, thank you for your message. We are very sorry if the product is not as good as you expected. Please do not hesitate to send us an email to [email protected] so that we can find a solution. Have a nice day!
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Verified Buyer
Rating: 3 out of 5
following a purchase from 10/02/2023
still have not received my order of 1/24 scale decals
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 24/02/2023
The package came completely opened
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 21/01/2023
The site itself is well designed and shipping is relatively quick. Ordered on 21.01. and delivered on 25.01. Can't complain about that. Unfortunately the battery was/is defective. Since then, extra forms have been filled out by 1001 Hobbies, photos have been taken and over 5 emails have been sent, but so far we have been put off with the fact that the dealer has not yet replied. This is really unacceptable...
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Response from 1001hobbies
Mr. Hello We have sent you an email regarding the battery, a return slip to send you a new one, and thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/02/2023
Fast and accurate delivery. Thank you very much!
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 23/02/2023
Funko pop items arrived damaged and customer service not responding.
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Response from 1001hobbies
Hello, thank you for your message. We are sorry for the problem. We should be able to send you back a new figurine. It is possible that your message was lost if we didn't get back to you :( can you email us back to [email protected] with pictures of the damaged figurine? Thank you very much!
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Verified Buyer
Rating: 4 out of 5
following a purchase from 25/01/2023
Took a long time to ship, but I like what I ordered and the options on the site were really nice.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 30/01/2023
Hello, I received the order, the airbrush I ordered is great but the 2nd item (swastika decal) is not the right one.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We insist on the fact that customer satisfaction is our priority. We are sorry if the product is not good. We invite you to contact customer service by e-mail, if you have not already done so, at contact@1001hobbies. There may be a problem with the product description or a problem with the warehouse, which we need to investigate. We wish you an excellent day. 1001hobbies customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/01/2023
The panel of products online is not updated, some products are not available...
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 18/01/2023
a little late and some missing. But it was expected.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 17/01/2023
Dear, regarding the shipment, only the Yamato ship and these 3 airplanes arrived, but the F4U-Corsair from Tamiya was missing. And I have had no response from you in this case, for partial shipment.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 24/01/2023
24/1/23 ordered, now 27/2 still haven't received anything. Ridiculous!
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Response from 1001hobbies
Hello, thank you for your message and your feedback. We are very sorry for this situation. We have seen that in some extreme cases it can take up to a month for delivery. If you still haven't received anything, I suggest you email us at [email protected] and we will proceed with a new order. Have a nice day
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 17/02/2023
products easy to find and easy to order
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 11/02/2023
Intuitive and extensive website. Correct delivery.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 31/01/2023
The order is as expected, the delivery time, ahead of schedule, so far I have no complaints.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/02/2023
navigation on your very easy For the delivery well assured except when the relay point closes for vacations without warning therefore delay .degree of satisfaction the order for the whole I note a 9 / 10
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/02/2023
Order processed quickly, clean and fast shipping
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 14/02/2023
The Swiss Me 109 has not been delivered. I am waiting for a reply on how to change the product. thank you.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/02/2023
Interesting site, despite a delay of several weeks due to the loss of my parcel, I received my products. The 1001 hobbies staff are very attentive and friendly on the phone. I recommend this site.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 10/02/2023
All-plastic, pre-painted model
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We're sorry if you weren't satisfied with the item. If it hasn't already, you can return it to us and ask for a refund. If this is the case, you can contact us by e-mail at [email protected] We wish you an excellent day. 1001hobbies customer service
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