Customer reviews of 1001hobbies

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Acheteur Vérifié

Rating: 3 out of 5

Published on 14/02/2023 à 16h32 following a purchase from 04/02/2023

order for a propeller received, correct delivery time, but poor packaging, the ends of the propeller were chipped, too bad

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Acquirente Verificato

Rating: 3 out of 5

Published on 12/02/2023 à 15h19 following a purchase from 30/01/2023

the grade responds to the lack of accurate information about the timing of the shipment both at the time of ordering and in the days following, and also to the difficulty of talking to someone. In the copy of the order sent there is no reference either about shipping or who to contact.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 11/02/2023 à 23h10 following a purchase from 04/01/2023

Article present on the site but in reality not!!!

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Response from 1001hobbies Published on 13/02/2023

Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are indeed sorry, the item was out of stock... I can see that the refund has been made. We wish you an excellent day.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 11/02/2023 à 14h53 following a purchase from 30/11/2022

order of 4 boxes on 30/11/2023 received on 05/02/2024: 2 boxes .... more than 2 months of delivery for 50% of the order - very variable customer service of the incompetent who refers me to his superior why? moreover not of recall ... on the other hand a lady "laure" which is décarcasse to remedy all the problems (it is for her that I put the 2nd etoile) the negative: your problems of approvals and your high prices the positive: choice important and convivial site good day

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Response from 1001hobbies Published on 13/02/2023

Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We will pass on your message to Laure ;) We're terribly sorry for the situation. We'll make a note of it to improve our customer service. We wish you an excellent day. 1001hobbies customer service

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Acquirente Verificato

Rating: 4 out of 5

Published on 11/02/2023 à 13h05 following a purchase from 30/01/2023

All good

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Verified Buyer

Rating: 4 out of 5

Published on 10/02/2023 à 20h53 following a purchase from 13/12/2022

I got it as ordered. Took a little while longer given i ordered in high volume time and i live in the USA, but would do so again with no worries.

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Verified Buyer

Rating: 2 out of 5

Published on 10/02/2023 à 17h32 following a purchase from 17/01/2023

bought decals as they were advertised to include Omani airforce, received package with decals for KSA and others, no Omani insignia. Considering the cost and time waited this is very poor and does not match the advertised goods. Also drives from France. Rubbish.

Response from 1001hobbies Published on 13/02/2023

Dear customer, Thank you for your comment. Your opinion is very important to us. We're terribly sorry to hear about this situation. Can you contact our customer service on [email protected] explaining the situation ? Thanks a lot!

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Acheteur Vérifié

Rating: 4 out of 5

Published on 10/02/2023 à 15h20 following a purchase from 02/02/2023

Everything is perfect No nasty surprises

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Acheteur Vérifié

Rating: 3 out of 5

Published on 10/02/2023 à 15h18 following a purchase from 23/12/2022

Nothing special to report about the site. On the other hand, delivery took too long.

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Geverifieerde Koper

Rating: 4 out of 5

Published on 10/02/2023 à 15h10 following a purchase from 31/01/2023

delivered on time

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Acquirente Verificato

Rating: 2 out of 5

Published on 09/02/2023 à 20h15 following a purchase from 08/01/2023

Nice products but very very slow express shipping unacceptable ... I will buy somewhere else

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Response from 1001hobbies Published on 13/02/2023

Hi, thank you for your message. We will take your comment into consideration. I see that the order was placed on January 8 and was delivered on January 19, 11 days later. I am sorry that you were not satisfied with this delay. I would like to draw your attention to the fact that one of the items was clearly marked as "shipped within 1 week," and unfortunately, these delays are not compressible. Thank you for your understanding.

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Verified Buyer

Rating: 2 out of 5

Published on 09/02/2023 à 14h05 following a purchase from 10/01/2023

Delivery package quality poor! Box arrived, squashed, creased with a big dent in the side!

Response from 1001hobbies Published on 13/02/2023

Hello, Thank you for your comment. We regret this incident and apologize to you for this situation beyond our control. Our customer service team will be happy to assist you. Can you send us pictures of the package to [email protected] ? Thanks a lot,

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Comprador Verificado

Rating: 2 out of 5

Published on 09/02/2023 à 12h35 following a purchase from 20/01/2023

I find the price of shipping expensive and slow and it took me 18 days.

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Response from 1001hobbies Published on 13/02/2023

Hello, thank you for your message so important to us. We will take into account your comments to improve our services. Good day and see you soon

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Comprador Verificado

Rating: 4 out of 5

Published on 07/02/2023 à 20h56 following a purchase from 29/01/2023

The product is as expected. The delivery time is somewhat longer than usual since they send the product from France. In my case it took a week.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 07/02/2023 à 16h12 following a purchase from 09/12/2022

Too long waiting for my order and multiple requests for information from me on this subject But each time response to my requests.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 07/02/2023 à 08h16 following a purchase from 30/01/2023

As ordered

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Verified Buyer

Rating: 3 out of 5

Published on 06/02/2023 à 16h26 following a purchase from 06/01/2023

Problems arose with my order. I had no confirmation of my order or payment. Eventually I contacted the. They gave me a date but there was still no delivery. Item finally delivered from France….enormous cardboard box, tiny item.

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Geverifieerde Koper

Rating: 4 out of 5

Published on 05/02/2023 à 20h46 following a purchase from 20/01/2023

Great deal, maybe a long delivery time but no problem for me.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/02/2023 à 17h49 following a purchase from 02/02/2023

nothing to say

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Geverifieerde Koper

Rating: 3 out of 5

Published on 05/02/2023 à 16h07 following a purchase from 17/01/2023

The order went all the way but after a phone call from my it did work out.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/02/2023 à 08h36 following a purchase from 15/01/2023

The figurines are very well matched to my choice. I find the delivery too long. Others quoted faster.

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Geverifieerde Koper

Rating: 4 out of 5

Published on 04/02/2023 à 17h46 following a purchase from 17/01/2023

the time between placing an order and receiving it could be shorter for me.

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Verified Buyer

Rating: 3 out of 5

Published on 03/02/2023 à 17h27 following a purchase from 16/01/2023

Arrived slightly damaged because it hadn't been packaged properly and got squashed in the post.

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Acheteur Vérifié

Rating: 2 out of 5

Published on 03/02/2023 à 10h18 following a purchase from 10/01/2023

lead times and products

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Response from 1001hobbies Published on 06/02/2023

Hello, Thank you for your comment. We apologize for the inconvenience. Please understand that this type of incident is not representative of the services and quality we offer. We invite you to send us an e-mail to [email protected] if the problem is not resolved. Good day, 1001hobbies customer service.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/02/2023 à 07h55 following a purchase from 23/01/2023

Hello, a dear for the length, well read the instructions. Person has the telephone reception very very good.

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Verified Buyer

Rating: 4 out of 5

Published on 02/02/2023 à 19h35 following a purchase from 03/01/2023

Very happy.

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Verified Buyer

Rating: 4 out of 5

Published on 02/02/2023 à 19h13 following a purchase from 14/01/2023

Amswer as above

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Acheteur Vérifié

Rating: 3 out of 5

Published on 02/02/2023 à 15h23 following a purchase from 19/01/2023

the sable brush arrived unprotected so the bristles are bent or broken i can't use it, despite an email i still have no answer

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Verifizierter Käufer

Rating: 3 out of 5

Published on 02/02/2023 à 15h09 following a purchase from 10/01/2023

Delivery time too long

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Acheteur Vérifié

Rating: 4 out of 5

Published on 02/02/2023 à 14h15 following a purchase from 15/01/2023

RAS, satisfied

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Geverifieerde Koper

Rating: 2 out of 5

Published on 02/02/2023 à 13h05 following a purchase from 26/01/2023

Received wrong order and poorly responsive customer service. I had to chase it myself several times before a resolution was reached.

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Response from 1001hobbies Published on 06/02/2023

Hello, thank you for your message. We are very sorry for this situation. Please do not hesitate to contact our customer service at [email protected] if necessary. Have a great day!

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Geverifieerde Koper

Rating: 4 out of 5

Published on 02/02/2023 à 12h06 following a purchase from 15/01/2023

Not very cheap but got exactly what I was looking for and under the motto "better expensive than not for sale" I am happy with my order

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Geverifieerde Koper

Rating: 4 out of 5

Published on 02/02/2023 à 10h04 following a purchase from 28/12/2022

in my opinion, the order has been in transit for a long time

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Geverifieerde Koper

Rating: 3 out of 5

Published on 02/02/2023 à 08h37 following a purchase from 20/12/2022

had to wait more than 3 weeks for a product coming from the EU. I have already had faster service for articles from the UK and even USA

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Acquirente Verificato

Rating: 4 out of 5

Published on 01/02/2023 à 19h22 following a purchase from 04/01/2023

I had to wait because some products were not in stock ,but I then received everything packed to perfection ,

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Comprador Verificado

Rating: 4 out of 5

Published on 01/02/2023 à 11h40 following a purchase from 25/01/2023

I would like more information about the products, such as number of pieces, whether or not they have photoengravings, that kind of information that sometimes helps me decide between one model or another. Otherwise, I am very satisfied with the speed of shipping, packaging, etc.
I also like the navigation of the site, it is fast and fluid. Best regards.

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Verifizierter Käufer

Rating: 4 out of 5

Published on 31/01/2023 à 18h36 following a purchase from 20/12/2022

Everything is fine, gladly again

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Acheteur Vérifié

Rating: 4 out of 5

Published on 31/01/2023 à 10h46 following a purchase from 30/12/2022

Easy ordering on the site, well-protected parcel and problem-free delivery. Only downside: stock management, items indicated as "Immediate dispatch" are not necessarily available in stock. In my case, 9 items were ordered and immediately available at the time of ordering, but none were in stock. Apart from that, it's a good store.

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Verified Buyer

Rating: 4 out of 5

Published on 31/01/2023 à 01h29 following a purchase from 10/01/2023

Delivered within the time promised. Just wish they could do it a little quicker. ;)

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Acheteur Vérifié

Rating: 4 out of 5

Published on 31/01/2023 à 00h29 following a purchase from 14/01/2023

A fast reception in spite of a little waiting following a faulty stock. that sui allowed me to note a reagent and neat SAV.

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