Customer reviews of 1001hobbies

4,2 /5

Based on 40 687 published reviews

5 25,7k 63% 4 6 464 16% 3 2 785 7% 2 1 740 4% 1 4 027 10%

Summary of reviews

1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.

Reviews 2, 3 and 4 stars

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Geverifieerde Koper

Published on 18/02/2023 à 10h09 following a purchase from 23/01/2023

Good

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Acheteur Vérifié

Published on 17/02/2023 à 15h37 following a purchase from 18/01/2023

well

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Acheteur Vérifié

Published on 16/02/2023 à 17h22 following a purchase from 20/01/2023

discount vouchers should be used

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Acheteur Vérifié

Published on 16/02/2023 à 16h25 following a purchase from 11/02/2023

A little expensive but available for sale.

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Acheteur Vérifié

Published on 15/02/2023 à 23h50 following a purchase from 07/01/2023

always delivered on time cardboard box too big for the product

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Acheteur Vérifié

Published on 15/02/2023 à 21h39 following a purchase from 17/01/2023

RAS impeccable

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Acheteur Vérifié

Published on 15/02/2023 à 16h53 following a purchase from 05/02/2023

Satisfied with the order However a product was missing the order was blocked If we had not asked for information it would still be waiting for the missing product We would have liked you to warn us of this problem of knowledge to avoid receiving the order later than announced.

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Geverifieerde Koper

Published on 15/02/2023 à 13h19 following a purchase from 08/02/2023

Looks good and fast delivery

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Acheteur Vérifié

Published on 14/02/2023 à 19h29 following a purchase from 17/01/2023

I did receive the paints you forgot to send me with my order but the extra tube of glue I ordered for 5.99€ is still missing. Thank you for your understanding.

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Verifizierter Käufer

Published on 14/02/2023 à 18h53 following a purchase from 07/02/2023

I am satisfied, prompt delivery to Switzerland

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Acheteur Vérifié

Published on 14/02/2023 à 16h32 following a purchase from 04/02/2023

order for a propeller received, correct delivery time, but poor packaging, the ends of the propeller were chipped, too bad

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Acquirente Verificato

Published on 12/02/2023 à 15h19 following a purchase from 30/01/2023

the grade responds to the lack of accurate information about the timing of the shipment both at the time of ordering and in the days following, and also to the difficulty of talking to someone. In the copy of the order sent there is no reference either about shipping or who to contact.

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Acheteur Vérifié

Published on 11/02/2023 à 23h10 following a purchase from 04/01/2023

Article present on the site but in reality not!!!

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Response from 1001hobbies Published on 13/02/2023

Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We are indeed sorry, the item was out of stock... I can see that the refund has been made. We wish you an excellent day.

Acheteur Vérifié

Published on 11/02/2023 à 14h53 following a purchase from 30/11/2022

order of 4 boxes on 30/11/2023 received on 05/02/2024: 2 boxes .... more than 2 months of delivery for 50% of the order - very variable customer service of the incompetent who refers me to his superior why? moreover not of recall ... on the other hand a lady "laure" which is décarcasse to remedy all the problems (it is for her that I put the 2nd etoile) the negative: your problems of approvals and your high prices the positive: choice important and convivial site good day

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Response from 1001hobbies Published on 13/02/2023

Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We will pass on your message to Laure ;) We're terribly sorry for the situation. We'll make a note of it to improve our customer service. We wish you an excellent day. 1001hobbies customer service

Acquirente Verificato

Published on 11/02/2023 à 13h05 following a purchase from 30/01/2023

All good

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Verified Buyer

Published on 10/02/2023 à 20h53 following a purchase from 13/12/2022

I got it as ordered. Took a little while longer given i ordered in high volume time and i live in the USA, but would do so again with no worries.

Verified Buyer

Published on 10/02/2023 à 17h32 following a purchase from 17/01/2023

bought decals as they were advertised to include Omani airforce, received package with decals for KSA and others, no Omani insignia. Considering the cost and time waited this is very poor and does not match the advertised goods. Also drives from France. Rubbish.

Response from 1001hobbies Published on 13/02/2023

Dear customer, Thank you for your comment. Your opinion is very important to us. We're terribly sorry to hear about this situation. Can you contact our customer service on [email protected] explaining the situation ? Thanks a lot!

Acheteur Vérifié

Published on 10/02/2023 à 15h20 following a purchase from 02/02/2023

Everything is perfect No nasty surprises

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Acheteur Vérifié

Published on 10/02/2023 à 15h18 following a purchase from 23/12/2022

Nothing special to report about the site. On the other hand, delivery took too long.

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Geverifieerde Koper

Published on 10/02/2023 à 15h10 following a purchase from 31/01/2023

delivered on time

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Acquirente Verificato

Published on 09/02/2023 à 20h15 following a purchase from 08/01/2023

Nice products but very very slow express shipping unacceptable ... I will buy somewhere else

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Response from 1001hobbies Published on 13/02/2023

Hi, thank you for your message. We will take your comment into consideration. I see that the order was placed on January 8 and was delivered on January 19, 11 days later. I am sorry that you were not satisfied with this delay. I would like to draw your attention to the fact that one of the items was clearly marked as "shipped within 1 week," and unfortunately, these delays are not compressible. Thank you for your understanding.

Verified Buyer

Published on 09/02/2023 à 14h05 following a purchase from 10/01/2023

Delivery package quality poor! Box arrived, squashed, creased with a big dent in the side!

Response from 1001hobbies Published on 13/02/2023

Hello, Thank you for your comment. We regret this incident and apologize to you for this situation beyond our control. Our customer service team will be happy to assist you. Can you send us pictures of the package to [email protected] ? Thanks a lot,

Comprador Verificado

Published on 09/02/2023 à 12h35 following a purchase from 20/01/2023

I find the price of shipping expensive and slow and it took me 18 days.

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Response from 1001hobbies Published on 13/02/2023

Hello, thank you for your message so important to us. We will take into account your comments to improve our services. Good day and see you soon

Comprador Verificado

Published on 07/02/2023 à 20h56 following a purchase from 29/01/2023

The product is as expected. The delivery time is somewhat longer than usual since they send the product from France. In my case it took a week.

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Acheteur Vérifié

Published on 07/02/2023 à 16h12 following a purchase from 09/12/2022

Too long waiting for my order and multiple requests for information from me on this subject But each time response to my requests.

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Acheteur Vérifié

Published on 07/02/2023 à 08h16 following a purchase from 30/01/2023

As ordered

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Verified Buyer

Published on 06/02/2023 à 16h26 following a purchase from 06/01/2023

Problems arose with my order. I had no confirmation of my order or payment. Eventually I contacted the. They gave me a date but there was still no delivery. Item finally delivered from France….enormous cardboard box, tiny item.

Geverifieerde Koper

Published on 05/02/2023 à 20h46 following a purchase from 20/01/2023

Great deal, maybe a long delivery time but no problem for me.

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Acheteur Vérifié

Published on 05/02/2023 à 17h49 following a purchase from 02/02/2023

nothing to say

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Geverifieerde Koper

Published on 05/02/2023 à 16h07 following a purchase from 17/01/2023

The order went all the way but after a phone call from my it did work out.

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Acheteur Vérifié

Published on 05/02/2023 à 08h36 following a purchase from 15/01/2023

The figurines are very well matched to my choice. I find the delivery too long. Others quoted faster.

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Geverifieerde Koper

Published on 04/02/2023 à 17h46 following a purchase from 17/01/2023

the time between placing an order and receiving it could be shorter for me.

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Verified Buyer

Published on 03/02/2023 à 17h27 following a purchase from 16/01/2023

Arrived slightly damaged because it hadn't been packaged properly and got squashed in the post.

Acheteur Vérifié

Published on 03/02/2023 à 10h18 following a purchase from 10/01/2023

lead times and products

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Response from 1001hobbies Published on 06/02/2023

Hello, Thank you for your comment. We apologize for the inconvenience. Please understand that this type of incident is not representative of the services and quality we offer. We invite you to send us an e-mail to [email protected] if the problem is not resolved. Good day, 1001hobbies customer service.

Acheteur Vérifié

Published on 03/02/2023 à 07h55 following a purchase from 23/01/2023

Hello, a dear for the length, well read the instructions. Person has the telephone reception very very good.

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Verified Buyer

Published on 02/02/2023 à 19h35 following a purchase from 03/01/2023

Very happy.

Verified Buyer

Published on 02/02/2023 à 19h13 following a purchase from 14/01/2023

Amswer as above

Acheteur Vérifié

Published on 02/02/2023 à 15h23 following a purchase from 19/01/2023

the sable brush arrived unprotected so the bristles are bent or broken i can't use it, despite an email i still have no answer

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Verifizierter Käufer

Published on 02/02/2023 à 15h09 following a purchase from 10/01/2023

Delivery time too long

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Acheteur Vérifié

Published on 02/02/2023 à 14h15 following a purchase from 15/01/2023

RAS, satisfied

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