Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Quality product but very long delivery time (1 month). However, I was reimbursed for the shipping costs as soon as I asked about the order when I just wanted to know the status.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 10/01/2023
The product is very good and the service too, but the delivery time is too long.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 26/12/2022
2- 3 weeks untill you get your order costed the fifth Star.Otherwise very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2023
Serious service. Well packed.
On the other hand, one of the items ordered was marked "envoi immédiat" whereas once ordered it was marked "en attente de réapprovisionnement" on the order.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 20/01/2023
Almost £40.00pounds for a small paint mixer is a bit much in my book,a ripoff.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 16/01/2023
Everything is fine, gladly again
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 30/12/2022
had to wait a good 3 weeks for this item. i have to wait less time for an order from the UK or the States. substandard in these times
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2023
Nothing to say...
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 12/01/2023
I have to admit that once I explained the problem, they solved it in very few days (exactly 4 days). I also want to emphasize that although they take a long time to ship, the shipments arrive very well protected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2023
Impec
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2023
Package conforms to order and delivered on time
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/12/2022
Do not take into account the mails and do not answer.
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Response from 1001hobbies
Hello, we're really sorry, but our customer service team is available Monday to Friday from 10am to 1pm and from 2pm to 5pm. It sometimes happens that when we reply to automatic e-mails, we don't receive our customers' e-mails. The safest way to reach us is to send an e-mail to [email protected]. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2023
GOOD, NOTHING TO SAY
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2023
I haven't used it yet!
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 14/01/2023
1234
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 04/01/2023
Through no fault of your own the material arrived late. I would like to point out that in any case in my opinion you are a very serious company
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2023
Complaints well taken into account, completely satisfied with the fast and careful delivery.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 16/01/2023
Reasonable price. One of the only suppliers of the item I wanted. Good communication. Regular updates on shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2023
Fast, efficient and well-protected parcel. Would recommend.
1 star less because there is a mistake in the article. I had ordered brown model paint, but received gold.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 29/12/2022
I have not received full order and know nothing about undelivered items. The information is missing.
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry about the situation. Could you please email [email protected] to let us know what items are missing? Thank you very much.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2022
nothing to report on the site.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 04/01/2023
Everything is fine. Fast service. Good product quality.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 07/12/2022
They took longer than they said they would
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Response from 1001hobbies
Dear customer Thank you for your comments. We would like to emphasize that customer satisfaction is our priority. Therefore, your feedback is very important to us and we take it very seriously. We are sorry if the delivery time has been longer than expected: it is true that during the Christmas period, the delivery time may be longer, depending on the chosen delivery method (in this case, the economic method). Thank you for your trust in 1001Hobbies.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 23/12/2022
I received the whole thing but in the assembly box of the model airplane I found the decals partly compromised i.e. they were used and then put back in the plastic package maybe it is not up to you but I think it is detrimental to your image
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/12/2022
Delayed delivery product under disant in stock but out of stock
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please understand that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] if the situation is not resolved. Good day 1001hobbies customer service.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 15/12/2022
The order took over a month to go out, and on top of that it wasn't even complete. If I hadn't made a complaint, I would still be waiting. I don't think I'll ever shop here again, because you don't even get updated information.
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Response from 1001hobbies
Hello, thank you for sending us an important message. We are very sorry for the delay as well as the absence of the product. One of the products was in replenishment and took a little longer to reach our warehouse due to the holidays. We fully understand this double disappointment, and we will build on this experience to try to improve our processes. Thank you and have a nice day
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 18/01/2023
Fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2023
Plenty of choice and fast service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2023
the glue proved unusable, apparently due to low-temperature exposure on delivery
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Verified Buyer
Rating: 2 out of 5
following a purchase from 11/12/2022
I was not impressed with their customer services. Rather than trying to help me, they were quite rude. And instead of cancelling my order, as per my request, when i realised the products wouldn't arrive in time, they still sent them - charging me £10 for delivery for items that were of no use.
I will not be ordering from them again.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. We will investigate to see why it happened and make sure we improve our services. Thank you for taking this time to give us your opinion. Have a great day, https://www.1001hobbies.co.uk/
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 13/01/2023
Delivery times are too long.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 06/01/2023
unable to track package once it was handed off from delivengo to the US Postal Service. Delivery date was 18 days after order date.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/01/2023
For the moment, I don't have any particular comment to make, but I think it would be interesting if the site could give advice to "new users" who want to embark on a "pedagogical progression", as some models are difficult to build when you don't have any experience yet.
In particular, I've had trouble with plastic models, and lately I've been turning to wooden models, which I think are easier to assemble, but I've still "missed" some of them don't work as expected, because I've made errors in assembly, because I didn't have my attention drawn to certain points. In the case of two models, I wasn't even able to identify the mistake(s) I made. All in all, they're still quite satisfactory decorative elements.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 19/12/2022
1 month to receive my order even though the products were listed as being in stock , non-existent customer service
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore essential to us and we take them very seriously. I would like to confirm that some products, indicated as "dispatched within 1 to 2 weeks", slow down the departure of the whole order. We're sorry if this wasn't clearer. We wish you an excellent day. 1001hobbies customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2023
WELL DONE, EXCEPT FOR THE SHIPPING OF A 200 A300G PACKAGE, WHICH I FIND A LITTLE EXPENSIVE (7EURO).
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 15/12/2022
All fine with order and delivery. You do have to wait a while to get it. One product I ordered was out of stock and then you get a vocher? Really very weird, never experienced that with other sites. You just get your money back. First of all I have to create an account to use that voucher because if possible I charge as a guest and secondly I don't know when I will order something from 1001hobbies again. So that mail I had about that voucher keeps disappearing down in my mail folder with the result maybe that it gets forgotten. Very inconvenient, not customer friendly.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 16/01/2023
My last delivery did not correspond to my order.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 04/01/2023
Unfortunately, the delivery time was a bit long and 2 paints were unusable,
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 18/12/2022
Well-structured site
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2023
well and fast.
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