1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Received wrong order and poorly responsive customer service. I had to chase it myself several times before a resolution was reached.
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry for this situation. Please do not hesitate to contact our customer service at [email protected] if necessary. Have a great day!
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 15/01/2023
Not very cheap but got exactly what I was looking for and under the motto "better expensive than not for sale" I am happy with my order
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 28/12/2022
in my opinion, the order has been in transit for a long time
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 20/12/2022
had to wait more than 3 weeks for a product coming from the EU. I have already had faster service for articles from the UK and even USA
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 04/01/2023
I had to wait because some products were not in stock ,but I then received everything packed to perfection ,
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 25/01/2023
I would like more information about the products, such as number of pieces, whether or not they have photoengravings, that kind of information that sometimes helps me decide between one model or another. Otherwise, I am very satisfied with the speed of shipping, packaging, etc.
I also like the navigation of the site, it is fast and fluid. Best regards.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 20/12/2022
Everything is fine, gladly again
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 30/12/2022
Easy ordering on the site, well-protected parcel and problem-free delivery. Only downside: stock management, items indicated as "Immediate dispatch" are not necessarily available in stock. In my case, 9 items were ordered and immediately available at the time of ordering, but none were in stock. Apart from that, it's a good store.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 10/01/2023
Delivered within the time promised. Just wish they could do it a little quicker. ;)
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2023
A fast reception in spite of a little waiting following a faulty stock. that sui allowed me to note a reagent and neat SAV.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2022
Quality product but very long delivery time (1 month). However, I was reimbursed for the shipping costs as soon as I asked about the order when I just wanted to know the status.
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Comprador Verificado
Rating: 3 out of 5
following a purchase from 10/01/2023
The product is very good and the service too, but the delivery time is too long.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 26/12/2022
2- 3 weeks untill you get your order costed the fifth Star.Otherwise very good.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 18/01/2023
Serious service. Well packed.
On the other hand, one of the items ordered was marked "envoi immédiat" whereas once ordered it was marked "en attente de réapprovisionnement" on the order.
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Verified Buyer
Rating: 3 out of 5
following a purchase from 20/01/2023
Almost £40.00pounds for a small paint mixer is a bit much in my book,a ripoff.
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 16/01/2023
Everything is fine, gladly again
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Geverifieerde Koper
Rating: 3 out of 5
following a purchase from 30/12/2022
had to wait a good 3 weeks for this item. i have to wait less time for an order from the UK or the States. substandard in these times
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/01/2023
Nothing to say...
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 12/01/2023
I have to admit that once I explained the problem, they solved it in very few days (exactly 4 days). I also want to emphasize that although they take a long time to ship, the shipments arrive very well protected.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 14/01/2023
Impec
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2023
Package conforms to order and delivered on time
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 31/12/2022
Do not take into account the mails and do not answer.
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Response from 1001hobbies
Hello, we're really sorry, but our customer service team is available Monday to Friday from 10am to 1pm and from 2pm to 5pm. It sometimes happens that when we reply to automatic e-mails, we don't receive our customers' e-mails. The safest way to reach us is to send an e-mail to [email protected]. Have a nice day.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2023
GOOD, NOTHING TO SAY
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 21/01/2023
I haven't used it yet!
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 14/01/2023
1234
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 04/01/2023
Through no fault of your own the material arrived late. I would like to point out that in any case in my opinion you are a very serious company
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 20/01/2023
Complaints well taken into account, completely satisfied with the fast and careful delivery.
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Verified Buyer
Rating: 4 out of 5
following a purchase from 16/01/2023
Reasonable price. One of the only suppliers of the item I wanted. Good communication. Regular updates on shipping.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/01/2023
Fast, efficient and well-protected parcel. Would recommend.
1 star less because there is a mistake in the article. I had ordered brown model paint, but received gold.
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Acquirente Verificato
Rating: 2 out of 5
following a purchase from 29/12/2022
I have not received full order and know nothing about undelivered items. The information is missing.
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Response from 1001hobbies
Hello, thank you for your message. We are very sorry about the situation. Could you please email [email protected] to let us know what items are missing? Thank you very much.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 28/12/2022
nothing to report on the site.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 04/01/2023
Everything is fine. Fast service. Good product quality.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 07/12/2022
They took longer than they said they would
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Response from 1001hobbies
Dear customer Thank you for your comments. We would like to emphasize that customer satisfaction is our priority. Therefore, your feedback is very important to us and we take it very seriously. We are sorry if the delivery time has been longer than expected: it is true that during the Christmas period, the delivery time may be longer, depending on the chosen delivery method (in this case, the economic method). Thank you for your trust in 1001Hobbies.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 23/12/2022
I received the whole thing but in the assembly box of the model airplane I found the decals partly compromised i.e. they were used and then put back in the plastic package maybe it is not up to you but I think it is detrimental to your image
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/12/2022
Delayed delivery product under disant in stock but out of stock
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience. Please understand that this type of incident is not representative of the services and quality we offer. We invite you to send us an email at [email protected] if the situation is not resolved. Good day 1001hobbies customer service.
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Comprador Verificado
Rating: 2 out of 5
following a purchase from 15/12/2022
The order took over a month to go out, and on top of that it wasn't even complete. If I hadn't made a complaint, I would still be waiting. I don't think I'll ever shop here again, because you don't even get updated information.
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Response from 1001hobbies
Hello, thank you for sending us an important message. We are very sorry for the delay as well as the absence of the product. One of the products was in replenishment and took a little longer to reach our warehouse due to the holidays. We fully understand this double disappointment, and we will build on this experience to try to improve our processes. Thank you and have a nice day
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Verifizierter Käufer
Rating: 4 out of 5
following a purchase from 18/01/2023
Fast shipping
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 10/01/2023
Plenty of choice and fast service.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/01/2023
the glue proved unusable, apparently due to low-temperature exposure on delivery
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Verified Buyer
Rating: 2 out of 5
following a purchase from 11/12/2022
I was not impressed with their customer services. Rather than trying to help me, they were quite rude. And instead of cancelling my order, as per my request, when i realised the products wouldn't arrive in time, they still sent them - charging me £10 for delivery for items that were of no use.
I will not be ordering from them again.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. We will investigate to see why it happened and make sure we improve our services. Thank you for taking this time to give us your opinion. Have a great day, https://www.1001hobbies.co.uk/
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