Customer reviews of 1001hobbies

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Acheteur Vérifié

Rating: 4 out of 5

Published on 13/01/2023 à 17h34 following a purchase from 24/10/2022

a little disappointed by the product

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Acquirente Verificato

Rating: 4 out of 5

Published on 13/01/2023 à 12h58 following a purchase from 28/12/2022

All good, safe and sturdy packaging, current delivery time, I gave 4S because you can always improve!!!

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Geverifieerde Koper

Rating: 3 out of 5

Published on 13/01/2023 à 09h21 following a purchase from 14/12/2022

Nothing wrong with it! But...bought three boxes of unknown brand Roden. Very bad...even with fine pliers parts break off, lots of flash( leftover plastic) bad fitting( lots of putty work) even the decals break and hardly stay on. Quickly looked at the other two boxes, looks the same. Reds is not recommended.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 12/01/2023 à 18h57 following a purchase from 02/12/2022

As a former customer, I'm happy with the delivery of the colors: desert yellow matte, dark earth matte, army green matte, airplane blue matte, which correspond to my expectations. As for the rest of the order, see the aluminium section. Thank you for resolving this problem quickly. SIMOS

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Acheteur Vérifié

Rating: 4 out of 5

Published on 12/01/2023 à 17h28 following a purchase from 20/12/2022

Good but broken part, I'm waiting for a part from the manufacturer.

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Geverifieerde Koper

Rating: 4 out of 5

Published on 12/01/2023 à 12h50 following a purchase from 05/12/2022

Clear site. Done as promised, shipping ok

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Acheteur Vérifié

Rating: 2 out of 5

Published on 12/01/2023 à 11h43 following a purchase from 22/11/2022

It took me several reminders before my parcel ordered at the end of November was sent to me at the beginning of January... no one answered the phone... fortunately it wasn't for Christmas...

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Response from 1001hobbies Published on 16/01/2023

Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer. Good day 1001hobbies customer service.

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Acquirente Verificato

Rating: 4 out of 5

Published on 11/01/2023 à 14h34 following a purchase from 26/11/2022

The product was given as available, but I had to wait a few days for it to be restocked. However, I received it in twenty days.

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Acheteur Vérifié

Rating: 3 out of 5

Published on 11/01/2023 à 14h18 following a purchase from 09/11/2022

I placed an order in November. The amount due was deducted from my account, but I haven't received anything. When I went to the 1001 hobbies website to find out the status of my order, surprise, it had been cancelled... Strange. I tried to contact the sales department by phone... I couldn't reach them. I finally sent an e-mail. I received the unpleasant surprise that I had to bring proof of payment. Fortunately, I was able to do so. Anyway, I finally received my order at the beginning of January, a few days ago. Not bad for an order placed in November.

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Comprador Verificado

Rating: 2 out of 5

Published on 10/01/2023 à 15h00 following a purchase from 31/12/2022

Very bad transport. They make you pay 12 € to arrive urgent in 2-3 days and in the end it takes more than 7 days.

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Response from 1001hobbies Published on 11/01/2023

Dear customer, thank you for your message. We are sorry to hear that your experience was not to your satisfaction. I see that a refund of the shipping costs has been made as compensation. Our apologies once again. Have a nice day.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 09/01/2023 à 02h19 following a purchase from 19/12/2022

delivery time a little longer than advertised, otherwise nothing to complain about and very satisfactory products

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Verified Buyer

Rating: 4 out of 5

Published on 09/01/2023 à 00h33 following a purchase from 27/12/2022

Shipping was a little expensive for a small order. Everything else was great

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Acheteur Vérifié

Rating: 4 out of 5

Published on 08/01/2023 à 21h08 following a purchase from 12/12/2022

Good readability of products fast delivery and well packaged

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Acheteur Vérifié

Rating: 4 out of 5

Published on 08/01/2023 à 18h32 following a purchase from 02/01/2023

on time, in light packaging (envelope), otherwise correct

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Acheteur Vérifié

Rating: 2 out of 5

Published on 08/01/2023 à 18h05 following a purchase from 02/01/2023

Delivery times very (too) long and without communication. I am still waiting for a third of my order placed on 4/12/2022...

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Response from 1001hobbies Published on 11/01/2023

Hello, thank you for your message. We are very sorry for the delay. I see that the necessary steps have been taken to divide the order, and the second part should arrive shortly. In any case, we take note of your opinion in order to improve in the future. Have a nice day,

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Acheteur Vérifié

Rating: 4 out of 5

Published on 08/01/2023 à 17h55 following a purchase from 29/12/2022

Hello, AIRFIX very good product, HELLER good product, IGN not really great (1/72 figures). As for the models, some of the boxes on your site lack detail in relation to the paints. It would be wise to know the exact color codes when ordering models so as not to have to recommend missing shades. Kind regards.

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Verifizierter Käufer

Rating: 3 out of 5

Published on 08/01/2023 à 17h14 following a purchase from 18/12/2022

Was very disappointed with the article.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 08/01/2023 à 11h02 following a purchase from 28/12/2022

The carrier used "colis privés" is not reliable. The parcel was dropped off at a relay point even though I had paid for home delivery.

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Geverifieerde Koper

Rating: 4 out of 5

Published on 08/01/2023 à 08h52 following a purchase from 02/01/2023

All ok

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Verified Buyer

Rating: 4 out of 5

Published on 08/01/2023 à 03h44 following a purchase from 23/11/2022

Issue w one if three items back ordered. When raised w customer service I was given a store credit for the missing item. Good comms, quick response.

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Comprador Verificado

Rating: 4 out of 5

Published on 07/01/2023 à 19h55 following a purchase from 28/11/2022

Good service

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Acquirente Verificato

Rating: 3 out of 5

Published on 07/01/2023 à 15h41 following a purchase from 04/12/2022

Purchasing the products is very easy. I was not comfortable with the package tracking service.

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Verifizierter Käufer

Rating: 3 out of 5

Published on 06/01/2023 à 22h27 following a purchase from 15/12/2022

Good product in itself, but it was a Christmas present and came unwrapped! Surprise not a success. A great pity.

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Comprador Verificado

Rating: 4 out of 5

Published on 06/01/2023 à 20h27 following a purchase from 15/12/2022

At the time of purchase the delivery date was December 30. It arrived on January 4th

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/01/2023 à 19h29 following a purchase from 12/12/2022

Easy ordering and fast delivery

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Acheteur Vérifié

Rating: 4 out of 5

Published on 06/01/2023 à 15h28 following a purchase from 10/12/2022

it's good (rich catalogs, reasonable delivery times, no breakages) but prices are expensive

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Acheteur Vérifié

Rating: 3 out of 5

Published on 06/01/2023 à 07h48 following a purchase from 01/12/2022

It took a long time to prepare my order, and a can of paint was missing when I received it. I had to cry" to the after-sales service to get the missing paint before Christmas. Disappointed with the after-sales service but I ended up getting everything, so I'm leaving a few stars...

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Acheteur Vérifié

Rating: 3 out of 5

Published on 05/01/2023 à 22h07 following a purchase from 27/11/2022

Long delivery times

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Verified Buyer

Rating: 4 out of 5

Published on 05/01/2023 à 21h01 following a purchase from 25/12/2022

It was a bit pricey but I was able to get a hard to find item. It shipped reasonably fast and the product arrived as described in good condition.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/01/2023 à 16h47 following a purchase from 12/12/2022

nothing to say

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Acheteur Vérifié

Rating: 3 out of 5

Published on 05/01/2023 à 15h07 following a purchase from 08/12/2022

Delivery time too long for an item reported available with immediate dispatch. No response to e-mail inquiries. No telephone response to numerous calls (supposedly because of too many calls, not a credible reason).

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Acheteur Vérifié

Rating: 4 out of 5

Published on 05/01/2023 à 15h03 following a purchase from 15/11/2022

Compliant

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Acheteur Vérifié

Rating: 4 out of 5

Published on 04/01/2023 à 17h06 following a purchase from 02/12/2022

Very good site. Many choices

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Verified Buyer

Rating: 2 out of 5

Published on 04/01/2023 à 11h24 following a purchase from 15/12/2022

Product did not arrive until 8 days after it had been quoted for delivery. As such it was of no use.

Response from 1001hobbies Published on 05/01/2023

Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time. We deeply apologize for the inconvenience. See you soon https://www.1001hobbies.co.uk/

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Acheteur Vérifié

Rating: 2 out of 5

Published on 03/01/2023 à 22h07 following a purchase from 21/12/2022

Package arrived very late Split in two Instructions in English only

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Response from 1001hobbies Published on 05/01/2023

Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are important to us and we take them very seriously. Please do not hesitate to contact our customer service department by e-mail at [email protected] with photos, or by telephone on 01 79 73 68 76. We wish you an excellent day. 1001hobbies customer service

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/01/2023 à 19h32 following a purchase from 29/12/2022

Price of Revell enamel paints at the "cube" in Langon: 1.90 euros, but less variety and follow-up. I used to be a 1001 Maquettes customer, and I don't remember such high shipping costs. That's my only regret, which will probably hold me back in the future.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/01/2023 à 18h24 following a purchase from 28/12/2022

Products as described and on time.

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Acheteur Vérifié

Rating: 4 out of 5

Published on 03/01/2023 à 18h09 following a purchase from 02/12/2022

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Geverifieerde Koper

Rating: 4 out of 5

Published on 02/01/2023 à 17h57 following a purchase from 01/12/2022

Clear site.

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Geverifieerde Koper

Rating: 4 out of 5

Published on 02/01/2023 à 17h51 following a purchase from 29/11/2022

Fine took a while arrived neat and tidy.

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