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Rating: 4 out of 5
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 687 published reviews
Summary of reviews
1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
Reviews 2, 3 and 4 stars
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Rating: 4 out of 5
Very good site. Many choices
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V
Rating: 2 out of 5
Product did not arrive until 8 days after it had been quoted for delivery. As such it was of no use.
Response from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. Thank you for taking this time. We deeply apologize for the inconvenience. See you soon https://www.1001hobbies.co.uk/
A
Rating: 2 out of 5
Package arrived very late Split in two Instructions in English only
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are important to us and we take them very seriously. Please do not hesitate to contact our customer service department by e-mail at [email protected] with photos, or by telephone on 01 79 73 68 76. We wish you an excellent day. 1001hobbies customer service
A
Rating: 4 out of 5
Price of Revell enamel paints at the "cube" in Langon: 1.90 euros, but less variety and follow-up. I used to be a 1001 Maquettes customer, and I don't remember such high shipping costs. That's my only regret, which will probably hold me back in the future.
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A
Rating: 4 out of 5
Products as described and on time.
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A
Rating: 4 out of 5
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Rating: 4 out of 5
Clear site.
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G
Rating: 4 out of 5
Fine took a while arrived neat and tidy.
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V
Rating: 3 out of 5
Product packaging was okay. The delivery time took forever and totally missed the occasion (Christmas).
I ordered 6 weeks in advance and was told it would be in stock within 3 weeks. So 3 weeks from in stock to arriving is terrible.
I ordered 6 weeks in advance and was told it would be in stock within 3 weeks. So 3 weeks from in stock to arriving is terrible.
A
Rating: 4 out of 5
A site with a wide selection on which I've been buying my figurines for many years. HOWEVER, I'd like to say that I think it's a shame the prices on this site are so high: 40€ for a box that can be found for 11€ on other sites... price rises that drive me more and more to other sites.
Impeccable delivery and returns service.
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Impeccable delivery and returns service.
A
Rating: 4 out of 5
Plenty of choice and fast service
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V
Rating: 2 out of 5
I didn’t like this. I was excited for a model for my husband for Christmas that I ordered many weeks before. It arrived AFTER Christmas despite paying the extra for delivery. When contacting customer service, I am told to wait for someone then no one comes. The day someone answered was to tell me it’s coming still. No resolution whatsoever and the model came in a destroyed box. Very unprofessional
Response from 1001hobbies
Dear customer, We would like to thank you for your feedback, which is very important to us. We are very sorry for this situation which is beyond our control. Unfortunately, we have no control to force a delivery person to deliver faster than they can, especially during the holiday season. We apologise for the damaged parcel, again this is beyond our control. If the item inside is defective, please leave us a message on [email protected] with photos, so that we can find a solution. Thank you
A
Rating: 4 out of 5
Hello, satisfied with the article ordered and the delivery.
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C
Rating: 2 out of 5
They have many games to choose from. But when it comes to shipping they leave much to be desired as I have been waiting for the arrival of a game more than three months, it's a shame, because I would have made more orders.
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Response from 1001hobbies
Hello, thank you for your message so important to us. Indeed, I see that the game has taken some time to arrive due to a restocking difficulty, we are very sorry. We hope the package arrived in good condition and that you are satisfied with the game. Have a nice day,
V
Rating: 2 out of 5
Didn't arrive in time as stated
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you [email protected] n case needed. See you soon https://www.1001hobbies.co.uk/
A
Rating: 4 out of 5
Good site, follow-up assured.
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A
Rating: 4 out of 5
Everything ok as per description! The only flaw is the shipping that despite however a hypothetical delivery is indicated would be useful you could use a more expedited service!
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A
Rating: 4 out of 5
Good site nothing to say
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A
Rating: 2 out of 5
After opening the package the plastic hull of the boat ordered is deformed I can not build the model, an email was sent today to contact 1001 hobbies. Fr to find a solution to my problem
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A
Rating: 3 out of 5
The parcel was complete and in good condition. However, the order arrived 1 week late.
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A
Rating: 2 out of 5
[email protected] has not replied to my message
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V
Rating: 4 out of 5
The gift I got my eldest granddaughter arrived after Christmas but it was in perfect condition and my she was here when it arrived. I was pleased with my overall experience with 1001 Hobbies and would order from them again.
A
Rating: 4 out of 5
Satisfied but a shame not to receive a reply to an e-mail sent.
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V
Rating: 4 out of 5
Fast delivery and good communication. I would suggest putting the item in a box to protect the packaging better rather than using just bubble wrap - unless it was to make it easier to go through customs?
A
Rating: 4 out of 5
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Rating: 4 out of 5
Matching products only one model is missing, replace immediately by another at my request.
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V
Rating: 4 out of 5
On the whole, I'm very satisfied, except for the shipping, which could be a bit quicker. I can't say for sure whether the long waiting time was due to the shipper or the parcel service.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
A
Rating: 4 out of 5
I am happy with my order received quickly thank you 1001 hobbies
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A
Rating: 3 out of 5
My parcel was very damaged I hope that no part is missing...
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V
Rating: 3 out of 5
Product was only two months longer to receive than quoted. Oh well. The event I was going to use the product was several weeks in the past. Guess I will be good for next year.
A
Rating: 2 out of 5
I received my order in a simple envelope !!!! The box was damaged... and 2 pieces broken inside!!!! This is unacceptable from a professional company. You don't buy a model by mail order only to receive it damaged. It's a shame.
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A
Rating: 3 out of 5
Wrong model.
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C
Rating: 4 out of 5
Fast delivery and always informed.
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A
Rating: 4 out of 5
Models corresponding well to the request. Correct delivery time. I can recommend 1001 hobbies without any problems. One drawback, I had asked for gift wrapping, the 2 models were wrapped together, they were for different people and in addition, the gift wrapping arrived torn.
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A
Rating: 4 out of 5
Arrived late, but at the turn of Christmas it fits. The rest all good.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
A
Rating: 4 out of 5
Order delivered quickly to the relay point! But the nearest relay point is still 35 km away for me!
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A
Rating: 4 out of 5
Perfect site
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A
Rating: 3 out of 5
Hi empi delivery not consistent with what was described Package( gift to give x christmas) arrived 2 days late so I had to buy other gift
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C
Rating: 4 out of 5
Very good buy.
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