English 
A
Rating: 3 out of 5
Sloppy packaging Damaged cardboard missing parts
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 282 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 2, 3 and 4 stars
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Rating: 3 out of 5
The coli did not arrive on time but fortunately it arrived on Christmas morning so for that I give 3 stars.
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A
Rating: 3 out of 5
Fast shipping, but not what I ordered, I hope I can fix this problem.
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A
Rating: 3 out of 5
very very bored with my last order
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C
Rating: 2 out of 5
First, the order took longer than you are led to believe at the time of purchase, I placed my order on December 5th and it only arrived on December 22nd. But I almost didn't receive it because the 1001 hobbies company didn't write down my complete address and that's why the letter carrier couldn't deliver it. Luckily I went to the office the same day to find out where my order was, otherwise they would have sent it back to France. In the mails I received from 1001 hobbies my address was always complete. This has been my case, I don't know how often this happens with this company.
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Response from 1001hobbies
Hello, thank you for your message. We are glad to hear that the package has reached you after all. I am surprised that the address was incorrect: we automatically use the address you validate when ordering. If you still have it, please take a picture of the label and email it to us, so we can better understand what happened: [email protected] Thank you for your help.
A
Rating: 4 out of 5
As far as I'm concerned, it's not always easy to find the paints recommended in the model leaflets, as the names and sometimes the references are different between the site and the leaflets. Some standardization would be welcome, and would facilitate the work of "novices" like myself. Otherwise, the number of models is impressive, and delivery times are respected (with the occasional "miss"!).) I've discovered wooden models, which require less tooling than plastic or metal models, and produce beautiful objects. Only one problem = I order faster than I assemble my models, and I'm building up quite a stock i But it's so tempting ...
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G
Rating: 4 out of 5
Difficult to find add-ons and alternatives
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
V
Rating: 2 out of 5
Took nearly 2 months to receive my order and your website said everything was in stock
Response from 1001hobbies
Dear customer, You ordered on 31/10/2022 18:15:14 , a product which is available from our supplier within 1-2 weeks. The product left on 18/11/22 at 14:41. I am very pleased with the quality of the product and the quality of the service provided by our supplier. We regret this delay but we cannot do otherwise and we regret it. We apologise for this. Customer care
A
Rating: 3 out of 5
Delivery time not as advertised. Ordered on 2/12, material in stock... received on 23/12... that's a bit more than advertised. But otherwise perfect
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A
Rating: 3 out of 5
No delcomanies in the box.
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C
Rating: 4 out of 5
The product arrived well packaged and in a timely manner.
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G
Rating: 4 out of 5
quick delivery
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
C
Rating: 3 out of 5
Hello, my experience has not been very good, since I ordered a doll on November 8 q was in stock and they were going to send it to me 2 weeks later. When I saw that it did not arrive I sent an email and they told me that it would not arrive because there was no stock. After several emails I managed to get them to send it to me and it arrived on December 20th. For my part the experience has not been favorable. Best regards.
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A
Rating: 3 out of 5
Your paint references are very poorly indicated. Especially Humbrol.
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A
Rating: 4 out of 5
Great choose of models, in various scales and prices. Easy use of site, Is possible easly chose the right model.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
V
Rating: 3 out of 5
I did get what I ordered, but it took a long time and some reminders to get it. I had to ask for updates of what was happening to my order. Good price though, but the next time I might buy the same product to a higher price and get it at once, instead of being unsure of what is happening with my order.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
A
Rating: 3 out of 5
Missing shipment tracking by e-mail. Paints corresponding to model not supplied. Neat parcel.
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A
Rating: 4 out of 5
One of the items arrived crushed, it's for Christmas we haven't opened it but already it's not pretty to offer, might as well buy second hand if the new arrives in bad condition.
The delivery was not reported, and I discovered my parcel hidden in my shed by chance (which is perfect, but a simple sms to warn of the delivery and hiding place is essential). Unfortunately, I discovered it too late to offer it in time before December. Preparation and dispatch are rather long compared with local e-traders.
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The delivery was not reported, and I discovered my parcel hidden in my shed by chance (which is perfect, but a simple sms to warn of the delivery and hiding place is essential). Unfortunately, I discovered it too late to offer it in time before December. Preparation and dispatch are rather long compared with local e-traders.
V
Rating: 4 out of 5
As it was my first order from you, I can only rate it as good. They also responded well to my inquiry when I was unsure about the product. The only thing that could have been a criminal offense was the way the delivery service dropped off the shipment.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
A
Rating: 4 out of 5
you can't choose your delivery address
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V
Rating: 3 out of 5
Unfortunately the description differs from the item I received. According to the picture and (translated) description "Mr Mark Setter" "Mr Mark Softer" was advertised, but unfortunately I received "Mr Mark Softer Neo" and "Mr Mark Setter Neo". The original ones (without Neo) are unfortunately hard to get in Europe and I was hoping they would be available in their store.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
A
Rating: 3 out of 5
The site isn't too bad, the navigation could be smoother, the orders on the other hand, are passable, especially on the paints, full of alarmist stickers on the danger of the product, so you can't see anything, which isn't the case on other model sites.
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A
Rating: 4 out of 5
I didn't give 5 stars because everything is perfect except for the paint pots. You have to remove the label you put on them to see the color code reference ( x or xf...) on the Tamiya pots.
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A
Rating: 2 out of 5
Products appear to be available but finally sold out No refunds, only credit notes
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A
Rating: 2 out of 5
Very slow shipping product not up to the price
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G
Rating: 2 out of 5
Package was 2 weeks in transit. Already sent message 2x but never had response. Very bad!
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Response from 1001hobbies
Thank you for your message. We are sorry if you were not completely satisfied. You had chosen the option of shipping by global relay, which is particularly congested during this period. However, the package was available at the relay point from December 16, so it took 11 days for the package to arrive, which is indeed longer than the usual time. I do not know how long it will take to get my package to the relay point, but it remains a cheap solution that unfortunately is not considered a priority, and these variations are common. Have a nice day.
G
Rating: 4 out of 5
Lots of choice
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Response from 1001hobbies
Thank you !!!!! Thank you for your very positive review .... We are pleased that your experience on our site went well. We want to emphasize that these reviews are extremely important to us! We thank you and wish you a great day! See you soon at 1001HOBBIES.
V
Rating: 4 out of 5
Good shipping OK
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
A
Rating: 4 out of 5
accuracy
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
V
Rating: 3 out of 5
Item arrived in great condition but delivery was a week after the expected delivery date
V
Rating: 4 out of 5
Very long time between order and delivery. Missed my deadline date. Model looks ok.
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
V
Rating: 2 out of 5
Took a while to get here but it arrived before Christmas which is good.
Response from 1001hobbies
Hello, Thank you for your comment. Your opinion is very important to us. The shipping by Delivengo can indeed be a little slow as it is considered an economic and non-priority solution by their services... But we're happy that it finally arrived. Thank you, Have a great day https://www.1001hobbies.co.uk/
C
Rating: 4 out of 5
Well
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A
Rating: 3 out of 5
I think you especially need to improve your delivery service, TOO LONG!
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A
Rating: 3 out of 5
Material conforms but can do better for the light packaging.
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A
Rating: 4 out of 5
Delivery on time good order tracking product corresponds to my request and correct price and delivery grztuite
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
A
Rating: 3 out of 5
The package arrived on time but I paid to have the gift wrap done and they used a small sheet of paper and you can see everything inside.... I had to wrap it myself even though I paid for the gift wrap.... Otherwise everything was ok
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G
Rating: 3 out of 5
Good service but please stop the American sales system of constant purchase offers; it works counterproductively as far as I am concerned.
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A
Rating: 4 out of 5
Easy navigation and wide selection. Good communication. Delay in sending the order but I was warned. Quick response to my emails. On the other hand, delivery by mondial relais sucks. In a bad relay point and too complicated to move it from one relay point to another ... Otherwise I wouldn't have received my order placed on November 23rd for Christmas. In short, I had to go out of my way.
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
A
Rating: 4 out of 5
Good responsiveness for ordering and delivery. Small downside, the references are more expensive than the competition. Satisfied nonetheless.
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service