Customer reviews of 1001hobbies

this was my 2nd delivery, so far fine

Fast and punctual delivery

The items are very good. But delivery, much too long.

correct delivery

I have not yet received the model

Was not as securely packaged as usual (arrived in one piece ), but arrived 10x faster (7 business days and from another country). Keep ordering gifts from one piece here for my boyfriend 🥰

It's a pity when you've been waiting for an order for three or four weeks to have to phone to find out why...

Very good site with a large selection of products. Searching the site is not always easy. Lack of search filters in my opinion compared to other sites. Otherwise always well packaged and fast shipping. Satisfied with every order. I recommend this site.

Products very good, but carrier not good at all, packing box quite damaged.

1 article not available now have voucher of almost 40 euros

delivery took a while (out of stock) but eventually arrived. thank you.

Wouldn’t know haven’t received item yet

Good packaging, on time delivery and good quality goods.

Received quickly and as ordered ... thank you

Pretty extensive selection and I easily found what I wanted. The order was delivered quickly.

Nothing to say they are perfect Advice, shipping, packaging Everything is fine

All takes too long.....all those stories of superfast delivery.....is nonsense

if you're looking for something that's all yours, you'd better divide it up by category.

The item was send very fast and arrived in perfect condition; the item was quite expensive.

Deadline met thank you

Delivery problems for my parcel with long waiting times

good, clear and uncluttered

It overwhelms me that I can no longer choose home delivery but have to pick up my package miles away at an ESSO station.

Allows a wide range of choice due to well-stocked catalogs. Except for one small flaw. Thinners for airbrush colors are not present. A real shame. Otherwise very good service.

Delivered on time, well packaged and good communication.

Delivery not as fast as I am used to with amazon The product while delivered in order and without damage, highlighted an outrageously poor product that should never be in any catalog. If we then compare it to tamiya or italeri or Revell for the same cost. The company that built the model I requested made a very bad product.

I'm quite satisfied with 1001hobbies.fr's service, but I'm critical of their lack of attention to the orders I place with them. On my 1st order, in which I used Tamiya shades, I asked them in a message to add the main shades that a beginner modeler would need. They added Heller shades, and... Humbrol enamel shades. A nice mix that will be difficult for me to exploit. A pity. I've recommended my missing shades on another site, which is a pity, because if it hadn't been for this incident, I'd have given it 5 stars.

My purchase was held in U.S. Customs because someone at 1001hobbies.com did not fill out complete paperwork. I was required to contact U.S. Customs and give information to them or it would not be released to me. This is NOT good business practice in the U.S. It is not good business practice anywhere. I will seriously have to reconsider before dealing with 1001hobbies.com again.

Fast shipping and order processing. Product conforms to specifications.
However, no protective packaging other than the manufacturer's over-carton (on which an illustration of the product and its specifications are printed). This type of cardboard (very common for tamashii nation products, for example) wraps the packaging as tightly as possible and serves essentially as storage protection. It is insufficient for protection during transport. In the event of a shock, the box is directly damaged, as was the case when the parcel was knocked about during delivery: hole in the over-carton; the cardboard diorama inside is punctured; the box is a mess, with one piece slightly damaged. Finally, 1001 Hobbies has applied sealing tape to the over-carton. It's a good idea, but it's impossible to remove it without damaging the illustration. Frankly, for an action figure at this price, it's a real pain. I know more than one fussy collector who would have lost it.
It's a good thing CCS has protected its product so well, the figure is intact. That's the main thing, and too bad for the battered packaging, I can live with that.

Lots of products and lots of information to be found.

Well cared for

I am going to buy again, but my order had some problems and delays, and the communication (maybe because it was summer) was not the best. Even so, I understand that these things happen, and it is true that, with those difficulties, it was solved.

This is actually a French website with a Dutch front door. The people at customer service speak English (a little hard to understand), and when I sent an email in Dutch I got a reply back in German.
I ordered a package including 3 paints, one of which was spoiled. Initially I did not receive an email with a tracking code, hence contact with customer service (was then quickly resolved). Delivery took too long. May have had to do with the passing of Queen Elizabeth.

After a mistake with the first order, my paints arrived as requested

was fine

DEFINITELY QUALITY ITEMS AND WELL PACKAGED. NAVIGATION IS NOT SUPER EASY. ASSISTANCE I HAVE NEVER USED IT

The heller paint pots are dwindling, very small. But 1001 hobbies is the best way to treat yourself.

Good, product available and delivered on time ....

Happy with the purchase, it took a little longer than expected to come, but happy.

Fast shipping , thanks !