1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
I am going to buy again, but my order had some problems and delays, and the communication (maybe because it was summer) was not the best. Even so, I understand that these things happen, and it is true that, with those difficulties, it was solved.
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Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 19/09/2022
This is actually a French website with a Dutch front door. The people at customer service speak English (a little hard to understand), and when I sent an email in Dutch I got a reply back in German.
I ordered a package including 3 paints, one of which was spoiled. Initially I did not receive an email with a tracking code, hence contact with customer service (was then quickly resolved). Delivery took too long. May have had to do with the passing of Queen Elizabeth.
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Response from 1001hobbies
Hello, Thank you for your comments. Thank you for contacting customer service. We regret this incident and apologize. Your feedback is very important to us as we strive for continuous improvement. Best regards, 1001hobbies Customer Service.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 18/08/2022
After a mistake with the first order, my paints arrived as requested
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 22/09/2022
was fine
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 18/09/2022
DEFINITELY QUALITY ITEMS AND WELL PACKAGED. NAVIGATION IS NOT SUPER EASY. ASSISTANCE I HAVE NEVER USED IT
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 16/09/2022
The heller paint pots are dwindling, very small. But 1001 hobbies is the best way to treat yourself.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 19/09/2022
Good, product available and delivered on time ....
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 05/09/2022
Happy with the purchase, it took a little longer than expected to come, but happy.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 27/08/2022
Fast shipping , thanks !
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 15/08/2022
Satisfied!!!
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 17/08/2022
1st bag received with a large trace of bic pen, after several emails for an exchange (I was first offered a voucher of 10 €), we received a bag perfectly wrapped with plastic protection what did not have the 1st ... but finally the order is perfect!
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 11/08/2022
After making my order and payment no product came, after much contact via mail the company found out that the order was not delivered and returned. On my initiative many contact via mail but no result. After 5 weeks received money back and no product. A dissatisfied feeling and result prevails in the experience with this company.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 03/08/2022
The website is fine, but my order, which I am now finding out, was not complete.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2022
The site is impeccable and easy to navigate.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 24/08/2022
Happy with my delivery.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
C
Comprador Verificado
Rating: 4 out of 5
following a purchase from 26/08/2022
It took a little longer than you say.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 10/03/2022
It's actually a bit long ago considering it was a pre-order. So don't remember very well what my experience was like.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 15/08/2022
Correct attention and follow-up
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2022
Average site navigation, as the search engine is a little too inclined to reply that no items match. You have to go through all the motorcycle miniatures to check. Then the Q / P ratio is not the best on the market when a close European competitor offers the same item for €40 while 1001 sells it for €50! The same goes for delivery costs... Otherwise, delivery times are too long: 2 weeks are advertised, which is already a long time, but the item is finally delivered 3 weeks after the order ... That's a lot of room for improvement, good luck to you.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 12/09/2022
Corespondence with customer service 4 mails to get a response package shipment 30 hours after for immediate shipment null .
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 05/08/2022
Fast delivery and good value for money
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/09/2022
Several orders to date, the delivery times correspond to what was announced to me at the time of these orders. As far as the site is concerned, so far I've been able to find my way around it, which is essential for me. A badly organized site will see me pass by but not come back. So for the time being, I'll continue to follow you.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
G
Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 12/07/2022
Order easy to follow
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Verified Buyer
Rating: 3 out of 5
following a purchase from 18/08/2022
Item was good but (I now realise) expensive and dispatch time (2+ weeks) was disappointing.
A
Acquirente Verificato
Rating: 4 out of 5
following a purchase from 27/08/2022
I did not need any assistance,because everything went smoothly and the delivery,which I could follow with tracking, was on time
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 31/08/2022
well received the parcel but with delay with mondial relay cordialement
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Comprador Verificado
Rating: 4 out of 5
following a purchase from 28/08/2022
THE BLISTER OF THE FIGURINES HAS ARRIVED BENT BUT WITHOUT DAMAGE TO THEM. THE PACKAGING IS A BIT MORE RIGID, THAT'S WHY I HAVEN'T GIVEN 5 STARS. OTHERWISE EVERYTHING IS FINE
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 07/08/2022
Very good service
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
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Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 08/08/2022
Great website. Only having to report several times that nothing had been sent and no response, until after waiting far too long the package arrived, while it was supposed to be sent right away, is very bad. Therefore a 2. The instant shipping is not correct at all.
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Response from 1001hobbies
Hello, thank you for your message. When you purchased your order, you chose eco-delivery without tracking. We have noticed that the delivery time is generally longer in this case. We are glad that the package arrived safely.
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Geverifieerde Koper
Rating: 4 out of 5
following a purchase from 08/09/2022
no opinion good side
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 11/08/2022
Easy to use
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and quality we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 16/08/2022
My parcel arrived 5 days after the deadline set by the site. Very disappointed as it was for a gift that could not be delivered despite the site's promise.
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Response from 1001hobbies
Hello, Thank you for your comment and for your confidence. We are sorry if your experience was not satisfactory and we take good note of your remarks. As customer satisfaction is our priority, your comments and suggestions will help us to improve our responsiveness. We wish you an excellent day. 1001hobbies customer service
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Acquirente Verificato
Rating: 4 out of 5
following a purchase from 27/08/2022
I was excited about the 1001 hobbies site because I found some Heller kits there that I thought were now unavailable. With the help of my son (he much more practical especially for forms of payment while I only use ATM) I placed the order which was delivered a few days in advance of the date communicated to me. For all this I have to give a positive review. Thank you and see you next time.
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Acquirente Verificato
Rating: 3 out of 5
following a purchase from 09/07/2022
Functional site.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/08/2022
No response. No human contact
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
V
Verified Buyer
Rating: 4 out of 5
following a purchase from 04/08/2022
Good quality products at a reasonable price. To say they come from France I'm surprised they take so long to deliver.
Response from 1001hobbies
Hello,
Thank you for your comment. Your opinion is very important to us.
Thank you for taking this time,
see you soon
https://www.1001hobbies.co.uk/
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 08/09/2022
Fast delivery (ordered on Thursday afternoon, received the following Monday), well packaged and respectful of the order. One star less for the shipping costs, which represent 1 third of my order, but I'm delighted to have gone through 1001hobbies.fr, and I'll repeat the experience.
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies customer service
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 19/08/2022
Delivery times too long.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer.
We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
A
Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 23/08/2022
Interesting choice ....but too bad about the delivery time...other sites go faster....We're not all perfect, let's face it...:-))
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
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Acheteur Vérifié
Rating: 4 out of 5
following a purchase from 06/09/2022
Conforms. Exorbitant shipping costs for overseas !!!!!
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Response from 1001hobbies
Hello, Thank you for your comment and for your trust. We insist on the fact that customer satisfaction is our priority, so your comments and suggestions are very important to us and we take them very seriously. We wish you a very pleasant day. 1001hobbies customer service
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