Customer reviews of 1001hobbies

NO PROBLEMS TO REPORT

I had to wait over 6 weeks for goods that were immediately available. I paid for parcel shipping with tracking and the goods arrived in a bubble envelope without tracking. And the customer service also left a lot to be desired, first there was no reply and then only in French. I won't be ordering here again

Postage too expensive for the shipment I made.

Delivery time too long

Fast delivery, but more than three weeks to wait for the figurines

Good site, sometimes difficult to find what you're looking for

site was clear, lots of choice, good value for money, And good delivery

Good site, with interesting brands. I was surprised by an unexpected delay in delivery when the item was shown as available at the time of ordering, but everything arrived smoothly with very good tracking from order to dispatch.

Fast and uncomplicated delivery, unfortunately a little overpriced

Easy navigation. Lots of models can be found . Perhaps the delivery of the requested goods should be speeded up. However my opinion is very good

The product was fine and reasonably priced, but it was not clear that 1001Hobbies.co.uk was actually in France so the delivery took ten days.

Waiting time far too long. Avoid offering a product that is out of stock.

Ordering and paying is very easy. From that point on there is no information, no response to emails and they don't know what to say on the phone. It seems unbelievable, it's true.

It took a long time but everything was fine

Delivery very good , sorry I had to download the plan myself , contact via email was excellent,keep up the good work and see you soon

Easy access

Ras on my order, 3 days to arrive home well packaged!

Package received promptly but lacks a product that was in stock on the site but is now awaiting delivery.

It is difficult to search for a display case because the dimensions are not always listed in full.

Didn't get two out of the four items that I order (out of stock). But those two that I received were definitely quality.

I ordered a duplicate of a spray can I'd received from TAMIYA COLOR a few days earlier. On the cap of the spray can, the reference number is marked TS-81.
In the search engine, if you type TS-81, you find NOTHING that corresponds to a can of Royal Light Grey paint. If you enter Royal Light Grey in "recherche" you find your spray paint product with not the reference TS-81 BUT TATS-81. By typing directly in "recherche" TATS-81 you find your product on the 1st try!!!! Those who developed the online sales site are not professionals and would do better to sell zucchini and turnips at the local market, I think they would have more skills!!! Really the site is very poorly done, but when you order several times you understand quickly!! Greetings

Well-designed site,

good handling of me purchase nice store

Hello, the search for paint references on the site needs to be improved. Otherwise, the service is impeccable. Best regards.

Maybe some prices are a little high....

To be fair, I realize that inflation is killing us all, therefore I haven’t ordered many things this year. What I have ordered was handled very well by 1001 hobbies. Thank you

Fast delivery

LONG DELAYS IN DELIVERY

To be improved clarity in delivery service. Like goods and customer service good.

I have ordered from this site several times. Delivery is always smooth. The wooden models are of very good quality and the final result is amazing (motorcycle, train, boat, catapult, helicopter-airplane, hot rod ...) in short, I recommend it.

Very good

Order came in good time but they sent a different bag which was completely the wrong one and then told me that it was the bag I ordered but a different colour which was not true, I did send pictures of the 2 styles but they were adamant that they were the same..

Fast shipping Large selection of games

2 orders and many problems because the site is full of misprints (references and prices on spray paints that are not good, in reality I received pots!!) 1st order with more than 100 € benefiting from free shipping!! BUT only on Mondial Relay delivery! Surprise! 8.5€ invoiced! 1st telephone contact a commercial gesture was granted to me. I kept the jars received to simplify the eventual return (if return I had to send photos of the jars received (hello trust) then wait for a return voucher to cover costs and new shipment when the return voucher is validated is returned scanned and returned to 1001hobbies, in short a hopelessly cumbersome! Ordered for €20 out of my own pocket to get the bombs, as they were more expensive than the jars. I called the store manager to ask her to send me bombs in similar shades, as not all the colors I received in jars were available. OK for me on condition of having the paint cans on Saturday morning by colissimo (everything was frozen on Thursday afternoon, but this condition was not respected because the parcel was taken in charge only on Saturday morning. I had asked for a parcel to be sent by chronopost but this was not possible. 1001hobbies does not work with chronopost but it is offered when you place an order (but as 1001hobbies had commercially offered me free postage this would have cost them around 20 francs. I have the feeling that this company is not rolling in money, being unable to spend 20€ to remedy their errors (not errors in the plural you read correctly) the store manager has to refer to his management for derisory sums. MORALITY: time wasted because I got my bombs within 8 days, 6 e-mails and 3 phone calls for only 2 orders!!!! To all modelers: before validating an order at 1001hobbies check everything (go to delivery options and there you'll see that delivery is free above 69€, BUT only in a relay point, if you order bombs in the spray paint section, check availability and the price displayed by contacting 1001hobbies by TLP, which is not normal. Another point: if you have a choice between TRUMPETER , REVELL and TAMIYA for the same model, don't choose TRUMPETER , the assembly instructions are useless and the parts to be painted are badly indicated. Best regards.

Communication in regards to the shipping was very poor. I was told it would arrive in time for my sons birthday and it did not. I was disappointed.

great item, great price, it took longer than expected, but eventually got here

My order took a month to arrive and without explanation, stuck in transfer, it's a bit long for an item in stock.

First positive experience, arrived in a reasonable time, the pity is not being able to track more accurately the product purchased but overall well.

I had no trouble navigating the site, and the delivery of the products and telephone contact were correct. However, as far as the products are concerned, I was disappointed by the decal sheet.
In fact, for the high price of this DACO DECAL item, I only got a few roundels and badges, but NO fuselage code, and only one profile out of two (same for the wings above and below).
I was hoping to receive a more complete and detailed plate. Thank you for your understanding.
Have a nice day.

Delivery is often not in accordance with the indicated deadlines.