English 
A
Rating: 4 out of 5
good service, you don't feel abandoned.Thank you
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 284 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 2, 3 and 4 stars
Reset filtersA
Rating: 4 out of 5
Perfect for the product (impossible to find elsewhere in France!) Slightly slower delivery than advertised.
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A
Rating: 3 out of 5
Fast delivery but product a little below my expectations. Storage box a little damaged and two figurines missing.
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V
Rating: 3 out of 5
I ordered in December but one large item was not in stock (although that wasn't stated when placing the order). Instead of refunding the 52 GBP they gave me a credit note. The item just came back in stock 6 months later so I put it in my basket but there was no way to apply my credit note. I had to phone them and they organised it at their end and I've just had delivery so all's well that ends well. I wasn't happy about getting a credit note when I actually requested a refund but I appreciate them sorting out my delivery now.
C
Rating: 3 out of 5
I would have liked them to be more flexible in extending my initial order with another product, especially since it had not yet been prepared, as it was Sunday when I requested it.
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G
Rating: 4 out of 5
good overview will be used more often
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G
Rating: 4 out of 5
Great site, deliver what they promise.
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G
Rating: 4 out of 5
Time delivery is disappointing
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V
Rating: 2 out of 5
I ordered two items that were both listed as being in stock in February. I then proceeded to receive no updates on my order besides the fact that it was 'processing'. After I sent an multiple emails months later I was informed that one of my items was out of stock and the cost would be refunded to my account, and the other item was shipped and received with no further issues. It could be a problem with overseas shipping but I think communication regarding the status of my order could have been done better.
Response from 1001hobbies
Hello , Thank you for your email We apologyze for this incident can you please send us an email o [email protected] Best regards
V
Rating: 3 out of 5
good
G
Rating: 4 out of 5
Shipping could be faster
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A
Rating: 3 out of 5
The packaging was not suitable for the contents ordered. The model boxes were damaged at the corners. No cardboard, only bubble wrap, not enough to guarantee the integrity of the parcels sent.
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A
Rating: 4 out of 5
Order tracking is very well organized. Shipment to Switzerland via the CH Colissimo postal service is certainly not the right choice. This postal service felt obliged to carry out a customs clearance check ... and massacred the packaging!... It's a pity that 1001 Hobbies chose the "Colissimo" formula ...it cost them 1 star ...and me an extra bill!... Kind regards.
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V
Rating: 4 out of 5
Order and payment was easy to use.
Communication with 1001 hobbies was excellent. Order arrived early and safely. Would buy from again
Communication with 1001 hobbies was excellent. Order arrived early and safely. Would buy from again
V
Rating: 4 out of 5
Thank you so much my boyfriend loves it excellent quality thank you
V
Rating: 4 out of 5
Took a while to arrive but all in order
G
Rating: 4 out of 5
The track and trace code not convenient
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A
Rating: 3 out of 5
I have not yet snapped up the gift.For punctuality a good grade ,the gift wrapping leaves a little to be desired.
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V
Rating: 4 out of 5
Delivery takes much longer than promised. Weeks - not days. Regardless, product was as described and they do respond to communications.
C
Rating: 4 out of 5
Information on scales is somewhat confusing and I have confused several products.
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A
Rating: 4 out of 5
Item as per description, very fast shipping
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C
Rating: 3 out of 5
Took 1 week longer than expected
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A
Rating: 3 out of 5
Poorly controlled delivery times
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A
Rating: 4 out of 5
I order here for the variety and quality of service.
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V
Rating: 4 out of 5
I finally received my order I’m very happy about that and the planes look great I have not tried to build them yet as I’m still working on the ship but they are exactly what I wanted I’m quite satisfied
V
Rating: 4 out of 5
I was quite happy with the delivery, considering I was not just a stone throw away
Cheers RKA
Cheers RKA
A
Rating: 4 out of 5
Order arrived quickly and as expected.
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A
Rating: 4 out of 5
Very good
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A
Rating: 4 out of 5
Hello, this is my first purchase on this site that I did not know. A slight lack of visibility in relation to availability (but it's possible that I didn't see or understand how it worked), however whether it's shipping or after-sales service, there's good responsiveness. To be confirmed on a future order.
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V
Rating: 2 out of 5
Too expensive
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Response from 1001hobbies
Hello, thank you for your comment. Your opinion is very important to us. Thank you for taking the time @ soon https://www.1001hobbies.co.uk/
C
Rating: 4 out of 5
All good.
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V
Rating: 2 out of 5
Unfortuntley due to unknown stock levels and long delays it has taken over a month for my order to arrive, and even then only in pat, and with a secondary request for a refund against the items that were not available. Its a seriesof unfortunate events, but the fact hat it took so long to resolve and it took several attempts from myself to get them to look into my issue means that it was not a great customer service experience.
Response from 1001hobbies
Hello, Thank you for your comment. We regret this incident and apologize to you. Our customer service team will be happy to assist you. see you soon https://www.1001hobbies.co.uk/
A
Rating: 3 out of 5
My last order took a long time to arrive: three weeks!
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A
Rating: 4 out of 5
Fine
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A
Rating: 4 out of 5
Very good. Recommend to friends.
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C
Rating: 4 out of 5
This order and previous orders are fine. But there are two pending orders and especially one that should already have stock of all three products, they are starting to run behind schedule. I am sure that the problem will be solved soon.
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A
Rating: 2 out of 5
Delivery times not respected and then real harassment by e-mail, despite my wish not to receive any! There's no point in encouraging me to use a company I'm not fully satisfied with!
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G
Rating: 4 out of 5
product ordered easily
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V
Rating: 3 out of 5
The service was ok. the problem was shipping a fragile small piece of sheet brass in a shipping envelope was not very smart. Mine was bent and everyone knows once bent there is no going back. At least use a small box or a stiff piece of cardboard. Outside of that the art work is great.
V
Rating: 3 out of 5
Ordered 2 models, "status in stock". After more than a month, I received a response that I would receive a credit note (no refund) and then a shipping notification - i.e. 1 cancelation and 1 delivery. This was not communicated - one may conclude. Price and goods are fine, reliability/reliability in this repeated case is not.
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