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A
Rating: 4 out of 5
Correct price and fast delivery.
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 284 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 2, 3 and 4 stars
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Rating: 2 out of 5
I had ordered glzan jars these were broken after the first time they went to send me new ones and these were also broken
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A
Rating: 3 out of 5
Concerning the delivery, an item was missing in the box, I hope this problem will be solved soon.
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G
Rating: 4 out of 5
User friendly, order may come a little faster.
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A
Rating: 4 out of 5
Fast delivery and trouble-free parcel Slightly high price
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A
Rating: 4 out of 5
fine
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A
Rating: 4 out of 5
package arrived on time as expected
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V
Rating: 4 out of 5
Everything went well. Communication was good. I purchased 8 Aqua Color paints. One was congealed, but recoverable by adding water. Paints were shipped from Europe, so shipping cost was high. Not sure if this is standard for their inventory, but be aware.
A
Rating: 4 out of 5
Delay a little long for the rest nickel!
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A
Rating: 4 out of 5
Perfect, just as I expected
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A
Rating: 2 out of 5
Delivery not in accordance with order.
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Response from 1001hobbies
Dear customer, Our customer service has contacted you, asked you for photos, and sent you a return slip for this problem. Thank you for your understanding. Sincerely, Laure
A
Rating: 3 out of 5
Lots of part numbers, but in the end with only one missing part number the order took a long time to arrive and in the end without the unavailable part. Too bad the order wasn't split in two more quickly.
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A
Rating: 4 out of 5
Site well designed delivery ok
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A
Rating: 4 out of 5
Perfect
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A
Rating: 2 out of 5
The cardboard box was animated torn as well as the hard plastic inside !!!!!!!! Good for new game
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Response from 1001hobbies
Hello, We understand your dissatisfaction, and we apologize for the fact that the parcels are sent in new condition, and that we regret that the carriers do not respect their quality commitments. We would also like to remind you that customer service has offered you a credit note of €10, i.e. 30% of your product. We remain at your disposal for any further information you may require. Sincerely, Laure
A
Rating: 4 out of 5
Fast delivery but package arrived crushed. Fragile packaging
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A
Rating: 3 out of 5
The product was broken on arrival. Parts more fragile than usual Manual not clear
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V
Rating: 4 out of 5
Timely and shipping price good
A
Rating: 2 out of 5
deception
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Response from 1001hobbies
Hello, Customer service will contact you as soon as possible. Sincerely, Customer service
A
Rating: 2 out of 5
Packaging too soft, flattened mock-up box.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for this incident, please believe that this type of incident is not representative of the services and qualities we offer. We invite you to send us an email at [email protected] Good day 1001hobbies customer service.
V
Rating: 4 out of 5
The site was easy to navigate, I ordered a bag which was said to be in stock, when I checked on the progress a week later the bag was pending awaiting stock so I contacted customer services as I did not want to wait a month for it. They assured me it would be shipped put ASAP and I received it a few days later, not sure what the actual issue was but they delivered and I'm happy
A
Rating: 4 out of 5
tjrs très bien .
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A
Rating: 4 out of 5
Choice and quality!
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A
Rating: 3 out of 5
Badly calmed brush loses its bristles to paint
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C
Rating: 2 out of 5
I just keep buying it and it drops in price, what a coincidence.
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A
Rating: 4 out of 5
VERY GOOD PRODUCT
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C
Rating: 4 out of 5
I have not had any problems
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A
Rating: 4 out of 5
Very good!!!
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V
Rating: 3 out of 5
I actually like the company however, the last package was sent in bubble wrap only and was damaged. As it is a military model I will work with it but this is the second time I have had transport damage. If it continues I will probably stop shopping here.
A
Rating: 4 out of 5
The site is very good and fluid! The best thing would be to be able to see, on each model description, the paint references needed to make the model. The delivery is very good, on time! However, labels have been stuck on the paint cans to ensure translation into French: these labels often hide the paint reference... Perhaps we could find another system, or smaller labels better positioned on the cans. Perhaps we can find another system, or smaller labels that are better positioned on the pots. Sincerely
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C
Rating: 3 out of 5
Shipping slower than expected. Products more expensive than other web suppliers. The best thing is the variety of the offer.
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A
Rating: 3 out of 5
too long
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A
Rating: 4 out of 5
Everything ok, perfect material as described. Not very fast shipping, but just have a little patience and everything arrives.
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G
Rating: 4 out of 5
Bit inconvenient that customer service does not understand dutch. This would improve telephone contact.
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C
Rating: 4 out of 5
I think shipping is a bit slow
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A
Rating: 4 out of 5
Bonjour bien recu il manque encore 1 puisque j'avais commande DEUX (2) salutations
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A
Rating: 4 out of 5
Received my order in 2 deliveries (4 and 5 weeks after my order). There was a delay with one of the products but everything arrived safely. It took a while but I'm not disappointed with the products.
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G
Rating: 2 out of 5
The delivery time was significantly longer than stated on the website. No notice regarding the extended delivery time Only after a response on my part was contact made
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you. Thank you for your understanding, Sincerely, 1001hobbies customer service.
A
Rating: 3 out of 5
not quite the quality you'd hoped for
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A
Rating: 4 out of 5
Seriously...
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