Customer reviews of 1001hobbies

Order placed, OK more than a month later no news of the bag ordered kaoprends that the deadlines are hyper long etc it was not expected I was told to wait I ask for a refund never arrived I received the bag 4 days after foutage of geulle welcome

The shipment did not meet the advertised delivery time, which indicated being in stock and shipping within 24 hours. On the other hand, it is true that the customer service was good. Once the product was in stock, the whole process from shipping to reception was very good and perfectly informed.

There satisfactory.

For the items of my interest there is a large assortment but several are sold out and there is no telling when they will arrive. Many there is no photo . Some difficulty in some items to understand the scale.Answers to questions not fast.

The search function is limited, difficult to find WW1 aircraft, for example.

satisfactory

Part of my order was missing.

If on the whole everything is going pretty well, on the other hand for what is refunding (following your failure) the delay is much long"2 months" greetings

Exceptional purchase following a very bad previous experience.

fast and adequate. Allen pity that during the ordering process go feedback is possible

Hello , I have received my order: Easy Model https://www.1001hobbies.fr/391_easy-model , the product is made of PLASTIC and not METAL !!!!! very disappointed by your misleading presentation . Miniature Tiger 1/312 1944 Reference 9346220 , Tiger 1/312 1944

I was overall very pleased with the shopping experience. The website was easy to navigate and all the information I needed to find and purchase the gift I was looking for was readily available. The price was very fair and 1001hobbies provided great service in terms of sending alerts on the process of filling and shipping my order, all the way through delivery to my door.
The one issue that could and should be improved is packaging for shipping. The corrugated cardboard carton used was particularly light and not very stiff. One side got partly crunched durung transit. And, there wasn’t much protective wrapping inside either - just a bit of folded paper that didn’t fill the space or provide any cushion for the item. So the kit’s box itself was a little bent and creased when it arrived, from the damage to the outer carton.
It really could have been better wrapped usung bubblewrap or air pillow packs, especially given how thin the outer shipping carton was.

parcel well packed, delivery time a little long.

Fast delivery and an anomaly on the order has been taken into account. 1001Hobbies team is very reactive.

I was told my item wasn’t available two day post purchase. They offered me a similar item and told me I would not pay the balance. We thought it was a good gesture. However the item they sent was on sale for the same price. So we did think we where mislead. Then it took days to post abscess held up st customs because it didn’t have the proper paperwork. When it did arrive it had one wrap of bubble wrap ! Just one layer fir a 10kg item that had done electrical components. Poor show 1001 !

Delivery took a while but ok

Order and delivery carried out quickly and correctly, the only downside being that the site is not very easy to search for (products).

site too expensive.

Correct item, prompt delivery, no problems.

ALL GOOD (EXCEPT FOR THE SHIPPING FROM THE SPANISH POST OFFICE).

Please indicate the delivery date more clearly, otherwise everything is very good.

I wish they would have shown on their site which country they were located in. I would not have ordered had I know they were outside the USA. I figure it took twice as long to get my item, and had I had an issue with it I would not have attempted to send it back to some overseas address. I guess live and learn..

well

Everything perfect, a tad long the shipping process....

Great site, flawless product, long delivery time, immediate response , with first vague responses following no complaints, but you know we modelers would come have our products right away.

Fast and efficient but a bit expensive

Order returned on 24/02/2022 and I'm still waiting for an exchange!

Sehr großes und vielseitiges Angebot + sehr schnelle Lieferungen, besser geht es nicht. Danke das es euch gibt...

A few more specific categories would be helpful

Improve prior information on the product for sale. The rest of the service is satisfactory.

Phone can be manned goods better check if it is not damaged and or correct order, respond to mail earlier and faster

No response to my emails. Only response in French language. Why no Dutch language on my e-mail? I do not know if I received the right flight simulator, I have contact here with Ikaris. Waiting for message from Aerofly, if not good, then back to 1001 hobbies.nl.

Avoid this site!

a broken part, a broken wheel, no problem, I'll glue it.

good quality item except some which are advertised in metal and which are in plastic !!!!!! this should not happen, otherwise processing a little long.

Ras ok

Accepting orders that you don't have in stock creates problems. This has happened to me twice now.

Good service. The products were sent wrapped simply in bubble wrap, so the products are fully visible. I think it could be improved by putting them in a box, ben that no breakage was made on the products.

I received my order quickly, and I am very satisfied. For the future I hope that nothing changes.

Very good, very rich store