Customer reviews of 1001hobbies

Satisfied for my 1 st order.delivery time respected.the model is beautiful.no blister around the box.is this normal? If not, I will use 1001 hobbies.fr again. Thank you

The ordering process was easy. Was kept informed as to when the book was shipping/shipped. Down side was the tracking info did not give a eta for delivery. Was notified that but was delivered when in fact it was the next day it

Apart from a small delay in dispatching the goods, the order was successfully completed. Excellent after-sales service.

Numerous references, fast and efficient order processing.

Bof bof... out of 4 items ordered, finally some are out of stock, I replace them then finally I receive only half in my parcel, it's sent back again 1x. In short, I won't be coming back to this website.

Very good. Mistake made up for in a big way. A+++

well-designed site,lots of choice,fairly fast delivery.everything you need to be happy when you like making models.

way too long delivery time

Product ordered in stock then finally reassorted, then reassortment date postponed... No comm and as luck would have it the order was sent without infoquant to the undelivered product on the same day as the cancellation request.

I didn't quite see the scale of the tank I bought. Too small for me. Sorry but I won't open it and I'll send it back to you without opening the box. That said, I'm quite happy with the rest. However, you did give me a. Wrong return delivery address. So not happy about that. But not happy at all

Ad claimed the model was 1/400 scale instead I received a 1/700 scale

unresponsive service , lack of photos ( several angles ) deliveries too long , 1 cd received out of 11 cd , can do better ,

I would have given you 5 stars without hesitation, but you gave me a fright when you sent me a message saying that you couldn't prepare my order until I had paid, even though my account had been debited. Otherwise, you're top-notch, so next time you'll send me 6 stars.

Quick delivery and order conformity were respected, but it's a pity that the paints offered as complements were not exhaustive, for example the color blue 56 was not present, even though it's the main one. And without having the model, it's difficult to know in advance.

Checking the article before sending it to the customer could prevent inconvenience.

Very good choice, but when I place orders close together, I pay twice for postage even though they are grouped together.

satisfied

An order that is in preparation for more than 7 days I have seen orders shipped in less than 2 days.

I am very satisfied with the quality of the product and the delivery time. I only regret that the curtain ropes are not included in this package.

Clarity and security of payment to be improved

When you place the order, they give you an idea of how long it will take depending on the chosen option. Then it turns out that this is not the case, not even by approximation. Tell the truth, period.

It took me a month to receive my order.

Almost 3 weeks to receive my order.

Ordering system was fine, easy enough to navigate. Didn't realise that some items were on back order so delivery took a while, but not outrageous. Was a little disappointed with all the non standard labeling in French covering the English directions and caution labeling, something which I think should be addressed at source, especially when targeting the UK market. Otherwise everything is good, items as described and correct, good value for money, no complaints really.

Although on the site the products were available, it turned out that this was not really the case, hence the slightly long delivery time. Apart from that, it's OK.

R a s

Quick delivery but wrong address

I RECEIVED MY SECOND ORDER BUT HAVE NOT RECEIVED MY FIRST ORDER WHICH WAS MADE ON JANUARY 25. I WAS TOLD MY FIRST ORDER WAS SENT ON JANUARY 28 AND TO EXPECT DELIVERY ON FEB 10 THRU 15. THAT WAS NOT TRUE. I WAS ADVISED MY FIRST ORDER WAS SENT OUT LAST WEEK (MARCH 1) BUT I HAVE BEEN UNABLE TO TRACK IT. DON'T KNOW WHAT TO BELEIVE. AT THE END OF FEBRUARY I SENT AN E-MAIL TO 1001HOBBIES REQUESTING THAT MY ORDERS WERE TO BE CANCELLED AND MY PAYMENT REFUNDED. I WAS NOTIFIED A FEW DAYS LATER THAT MY SECOND ORDER WAS SENT OUT FOR DELIVERY AND A FEW DAYS AFTER THAT WAS TOLD THAT MY FIRST ORDER WAS SENT OUT. THIS IS THE FIRST TIME I HAVE HAD A PROBLEM WITH ANY ON LINE HOBBY SHOP PURSHACE. I DON'T THINK I WILL BE USING OR RECOMMENDING 1001HOBBIES IN THE FUTURE.

Had some problems with my first order but after contact it was resolved quickly and well

Hello, on the site, everything I ordered is available, I pay, it's cashed. And when I receive my order, you tell me it's complete when there are two items missing that you give me as unavailable for the moment... Maybe review the stocks and update... I'm still waiting for an answer to my email .......

No worries about ordering on the site Delivery on time

Delivery on time, products well packaged.

all good

Great site, but many products are not available

All items were supposedly in stock. One item was not. This in itself is not serious. Impossible to get a refund, I was only offered a credit note. Delivery times are a little longer than on other sites.... It still leaves me with a bitter taste.

The delivery time from start to finish was WAY too long

My parcel took too long to arrive. The first time was the deliveryman's fault, and even though the store was kind enough to send it back to me (that's why I'm giving you 2 stars and not 1) they weren't at all attentive to me. They kept telling me that it was promised that the parcel would arrive in a few days, but I just kept waiting and the parcel never arrived. I really missed the communication from the store. I had the impression that they didn't care and each person told me a different story. Up until the third week, no one told me that the delay was because you didn't have it in stock. If you'd given me this information beforehand, I'd have been more relaxed, but no, every day the answer was: don't worry, the parcel will arrive within 3 days. And so I waited 3 weeks.
Once I called for 1 hour and nobody answered. I understand that you can be busy but at least if you saw the calls, you could call me afterwards or send me an email to reassure me and tell me where my parcel is.
The handling was very bad, which is a shame, because I have very bad memories of this purchase. This purchase was a real nightmare.

Very disappointed by this order , Motorcycle too small !!!!!!!

To this day I still haven't used paints and airbrushes. I will be sure to give as soon as possible.

Free delivery not deducted, Paypal payment supplement,... Too bad.