Customer reviews of 1001hobbies

Delivery on time, products well packaged.

all good

Great site, but many products are not available

All items were supposedly in stock. One item was not. This in itself is not serious. Impossible to get a refund, I was only offered a credit note. Delivery times are a little longer than on other sites.... It still leaves me with a bitter taste.

The delivery time from start to finish was WAY too long

My parcel took too long to arrive. The first time was the deliveryman's fault, and even though the store was kind enough to send it back to me (that's why I'm giving you 2 stars and not 1) they weren't at all attentive to me. They kept telling me that it was promised that the parcel would arrive in a few days, but I just kept waiting and the parcel never arrived. I really missed the communication from the store. I had the impression that they didn't care and each person told me a different story. Up until the third week, no one told me that the delay was because you didn't have it in stock. If you'd given me this information beforehand, I'd have been more relaxed, but no, every day the answer was: don't worry, the parcel will arrive within 3 days. And so I waited 3 weeks.
Once I called for 1 hour and nobody answered. I understand that you can be busy but at least if you saw the calls, you could call me afterwards or send me an email to reassure me and tell me where my parcel is.
The handling was very bad, which is a shame, because I have very bad memories of this purchase. This purchase was a real nightmare.

Very disappointed by this order , Motorcycle too small !!!!!!!

To this day I still haven't used paints and airbrushes. I will be sure to give as soon as possible.

Free delivery not deducted, Paypal payment supplement,... Too bad.

no update on actual product availability

Everything is fine, but the actual delivery time should be a little clearer.

Slow delivery but good product.

Nothing to say about the site. On the other hand, the delivery of my parcel took a very long time and this does not commit me to renewing an order!

Bit more expensive than elsewhere but they had what I wanted and it was a very good service all round

The purchased kit (Amerigo Vespucci) with a price of over 1400€ is also available for 999€. Even if the seller is not responsible for the contents and quality of the kit, it is very much to be criticized that the deck planking, although described as walnut, is not walnut, that the included mahogany strips are not sufficient (I have already built many ships, also in museum quality, and have no above-average waste) and that the plans are somewhat often contradictory. Without really profound experience in building sailing ships, you can quickly despair. At least I received a voucher for 5 (in words: five) euros after a purchase of 1480€. There can be no complaints about the purchase process. But once again as a final assessment. 1001Hobbies is not responsible for the content and quality of the kit and the plans, but it is responsible for the clearly overpriced sales price.

Delivery times, the last two orders have taken a long time to arrive.

apart from the excellent shipping time

A sufficient because one color ordered was not delivered and another was delivered twice. So the total number of jars was correct.

I did not receive the correct item ordered, I am waiting for a return proposal but free of charge.

Product arrived. Good condition. I am very satisfied.

In fact, it's average/good because, particularly where the models are concerned, the number of parts is necessarily missing from each model's specifications.

Order received ahead of schedule. Very good packaging.

Shipping too slow. Of the total order I received one item after one month from the date of purchase.

Slow to ship and on top of that with a shipping service that is just as slow. 3 weeks for a small order is really out of date.

The company is honest and will send you your orders. The only problem is that they accept orders for products they don't have in stock. As a result, it sometimes takes over a month for your order to arrive. They should communicate better about this, which they don't.

Poor order information, and delayed delivery

Wide choice but long delivery times

Got the package two weeks late but as an American in this time and age ordering something out of print and rare, probably not their fault

many choices

I still have a credit balance but I don't know how to use it.

Delivery times not respected

Packaging poor only covered in bubble wrap no box but great nearly half price

Due instructions were missing, the format did not seem adequate

Hello, Unfortunately, delivery is a bit slow...

Received the item as ordered.

Clear but difficult search on specific models

Order too long to arrive

Hello, Very good communication when the order is prepared, shipped, until receipt: top! On the other hand, when there is a problem that lasts a little (long supply, out of stock or an exchange to manage (I experience both cases at the moment), we receive no more news. It's annoying and erodes confidence. Thank you.

Order conforms Fast shipping

The items received perfectly and according to what was ordered... except one of them that was not in stock... the score is so low because instead of giving me back my money paid for the undelivered item... they give me a voucher, and that seems to me not correct... I have complained and asked for a refund but they haven't even responded to me.