Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 296 published reviews
5 25,4k 63% 4 6 443 16% 3 2 771 7% 2 1 727 4% 1 3 991 10%

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 2, 3 and 5 stars

Reset filters
J
Jean-Claude S.
Rating: 5 out of 5
following a purchase from 28/10/2023
The packaging was very well done and secure.
Translated reviews
A
ADRIAN M.
Rating: 5 out of 5
following a purchase from 23/10/2023
Very professional company with a formidable catalog and impeccable management, also with very punctual shipments.
Translated reviews
Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your trust in 1001Hobbies.
J
Jean-pierre L.
Rating: 5 out of 5
following a purchase from 01/11/2023
everything is very good and very clear
Translated reviews
A
Alexandre J.
Rating: 5 out of 5
following a purchase from 30/10/2023
Impeccable
Translated reviews
A
Alain L.
Rating: 5 out of 5
following a purchase from 23/10/2023
Corresponds perfectly to my expectations...
Translated reviews
J
jacques L.
Rating: 5 out of 5
following a purchase from 07/11/2023
perfect
Translated reviews
L
lionel M.
Rating: 3 out of 5
following a purchase from 23/10/2023
For the second time, the order was not honored on time. A commercial gesture has been made, but a more precise updating of the site should avoid this kind of disappointment.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
L
Lorenzo M.
Rating: 5 out of 5
following a purchase from 25/10/2023
Super fast delivery, no comments Definitely recommended to everyone
Translated reviews
Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
O
Ollivier D.
Rating: 5 out of 5
following a purchase from 27/10/2023
correct delivery and well-protected parcel.
Translated reviews
A
Adrien B.
Rating: 5 out of 5
following a purchase from 02/11/2023
-
Translated reviews
D
David A.
Rating: 5 out of 5
following a purchase from 05/10/2023
Arrived quickly and without any problems.
Translated reviews
Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
L
Liam K.
Rating: 5 out of 5
following a purchase from 05/11/2023
Quickly delivered and nicely neatly packaged!
Translated reviews
Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
P
Peter L.
Rating: 5 out of 5
following a purchase from 05/11/2023
Smooth and correct service!
Translated reviews
Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
D
Damian D.
Rating: 3 out of 5
following a purchase from 08/10/2023
Overall decent company with fast processing and delivery. -2 stars because they sent one of the wrong items. When I brought it up they offered me a future discount which wasn’t even worth the cost of shipping.
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
J
JEFFREY T.
Rating: 5 out of 5
following a purchase from 10/10/2023
Very fast shipping even from across the ocean, will definitely buy from them again
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
J
Jerome J.
Rating: 5 out of 5
following a purchase from 05/11/2023
Top delivery on time Very attractive discounts ;)
Translated reviews
L
lars H.
Rating: 5 out of 5
following a purchase from 01/11/2023
Fast uncomplicated transaction
Translated reviews
Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
A
Alexandre M.
Rating: 5 out of 5
following a purchase from 06/10/2023
Good service and attentive.
Translated reviews
N
nicola L.
Rating: 5 out of 5
following a purchase from 24/10/2023
Fast shipping, competitive prices
Translated reviews
Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
F
Francesco C.
Rating: 5 out of 5
following a purchase from 24/10/2023
Everything perfect, costs at least in my case the lowest on the net, timing of shipping and arrival (15gg) for me excellent, also communication and tracking of the package 10e praise ... I recommend everyone to buy with confidence. Serious people who probably love what they do...I thank you my son for Christmas will have his favorite robot
Translated reviews
Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
H
Helge M.
Rating: 3 out of 5
following a purchase from 09/10/2023
Good product but too long delivery
Translated reviews
Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
M
Mercedes R.
Rating: 5 out of 5
following a purchase from 29/10/2023
It arrived in perfect condition, it is beautiful and the cheapest I found it.
Translated reviews
Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
D
David K.
Rating: 5 out of 5
following a purchase from 29/09/2023
Very good blast bags, a little drilling to do but they fit perfectly
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
E
enrique Q.
Rating: 5 out of 5
following a purchase from 01/11/2023
All correct
Translated reviews
Response from 1001hobbies
Dear customer Thank you for your comment. We would like to emphasize that customer satisfaction is our priority. Therefore, your opinion is very important to us and we take it very seriously. Thank you for your confidence in 1001Hobbies.
M
Marcelle P.
Rating: 5 out of 5
following a purchase from 26/09/2023
Excellent service. Thank you very much.
Translated reviews
S
stéphane J.
Rating: 5 out of 5
following a purchase from 05/10/2023
Fast shipping and very well-protected box.
Translated reviews
S
Sylvain S.
Rating: 5 out of 5
following a purchase from 05/10/2023
Perfect, fast shipping, as described
Translated reviews
D
dirk B.
Rating: 2 out of 5
following a purchase from 05/10/2023
Wrong information with the article on the site so I couldn't do anything with it, and the previous order was damaged. Get a refund of 10€ while the article cost over 30€...2 out of 4 were still broken. Still order something again, wrong info was on it.... 1st couple of orders went well but now they have dropped out anyway. Screwed up 2x in a row. I will order elsewhere from now on.
Translated reviews
Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
W
Willem K.
Rating: 5 out of 5
following a purchase from 12/09/2023
All in all it took a while , but got it.
It's a pity I had to pay double shipping costs.
Translated reviews
Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
J
Jan J.
Rating: 5 out of 5
following a purchase from 25/10/2023
very satisfied
Translated reviews
Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
G
Gérard D.
Rating: 3 out of 5
following a purchase from 20/10/2023
the part delivered is not the one ordered.
Translated reviews
Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
L
Laurent P.
Rating: 5 out of 5
following a purchase from 27/10/2023
very good site fast very well packaged
Translated reviews
F
Fred H.
Rating: 5 out of 5
following a purchase from 13/10/2023
I had a great experience ordering from 1001 Hobbies. They offered the product I had been searching for at a very reasonable price. They shipped out quickly and provided essential information regarding the tracking. I will admit I was a bit cautious because I am in the USA and they are located in France but all of my concerns were put to rest because of their communication regarding my order. I will order from them again
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
J
Johann R.
Rating: 5 out of 5
following a purchase from 22/10/2023
The navigation on your site is simple and easy. Delivery is fast and reliable. Customer service is very good. I am very satisfied with your establishment and I recommend 1001 Hobbies to every one who is into plastic scale modeling.
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
M
Marc C.
Rating: 5 out of 5
following a purchase from 12/10/2023
Items arrived extremely quick and really happy with the product, would definitely recommend 1001 Hobbies and will be using them again in the near future
Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we take great interest in them. We wish you an excellent day 1001hobbies customer service
P
Peter V.
Rating: 5 out of 5
following a purchase from 29/10/2023
Fast delivery, no hassle, clear terms and conditions. Top.
Translated reviews
Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
N
Nikolaj M.
Rating: 5 out of 5
following a purchase from 31/10/2023
I am satisfied.
Translated reviews
Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
D
Daniel B.
Rating: 3 out of 5
following a purchase from 11/10/2023
The delivery has already not reached the warehouse on time, okay happens when stocks run out exactly when you order. Still unpleasant. Then there was no feedback for quite a while until the parcel was sent, then there were further delays that were only communicated later, the tracking page didn't update and then the parcel suddenly arrived. However, the notification was also delayed (1 1/2 hours later). Until then the order was in the stairwell.
It has arrived and the parcel itself shows no damage. I suppose that all in all it was stupid coincidences that have little significance about the seller and the supplier, but I could have had it on other sites for a small surcharge with less stress and faster. A real shame.
Translated reviews
Response from 1001hobbies
Hello, Thank you for taking the trouble to report this incident. Please send us an e-mail to the following address: [email protected] so that customer service can take care of answering your request. We sincerely apologize for this incident. Sincerely, The customer service of 1001hobbies.
E
Eligio Emiliano D.
Rating: 5 out of 5
following a purchase from 16/10/2023
The product arrived undamaged ,great my partner really liked it
Translated reviews
Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
J
Jean Louis H.
Rating: 5 out of 5
following a purchase from 06/10/2023
Very good
Translated reviews
We use cookies for audience measurement and improving user experience.