Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 316 published reviews

Summary of reviews

1001hobbies consistently delivers items in good condition and on time, with many reviews noting fast delivery and careful packaging that keeps products intact. The store offers a broad selection and reliable tracking, and customers praise clear, professional communication and helpful, responsive service from the team. Several experiences highlight dependable order processing and satisfaction with the order accuracy and packaging, with delivery timeframes aligning with expectations. Overall, customers celebrate the reliable shipments, strong product availability, and smooth customer support that supports a positive shopping experience.

Reviews 2, 3 and 5 stars

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V
Verified Buyer
Rating: 5 out of 5
following a purchase from 26/11/2020
The Tamiya paints I ordered showed up well protected and just in time for my project. I like 1001 Hobbies mostly for its selection of kits and after-market supplies that are hard to find anywhere else.
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 26/11/2020
This was an excellent transaction This was an excellent transaction, great seller, nicely packed. I recommend them.
Response from 1001hobbies
Dear customer Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 26/11/2020
Good selection The Tamiya paints I ordered showed up well protected, and just in time for my project. I like 1001 Hobbies mostly for its selection of kits and after-market supplies that are hard to find anywhere else.
Response from 1001hobbies
Sir Steinke Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
This was an excellent transaction This was an excellent transaction, great seller, nicely packed. I recommend them.
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Response from 1001hobbies
Dear customer Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
Good selection The Tamiya paints I ordered showed up well protected, and just in time for my project. I like 1001 Hobbies mostly for its selection of kits and after-market supplies that are hard to find anywhere else.
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Response from 1001hobbies
Sir Steinke Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
A
Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2020
It would be desirable to have more precise assembly instructions in FRENCH.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
nothing to complain about I recommend this site
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2020
Products delivered as ordered. However, contrary to what was displayed on the merchant site at the time of ordering, the items ordered were not in stock and had to be restocked by the supplier, which delayed the dispatch of this order. After a complaint, the sales department estimated that this product would be shipped within 3 to 5 working days, but I'm positive that it was in stock (four items remaining) at the time of my order. While this malfunction of the site or stock management had no effect on the final outcome of the transaction, it did damage the image of the service.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
Great for the price, the variety of models and the delivery time respe
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
Fast and clean
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
1001 maquettes ...very good store never disappointed i recommend largem
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
Very satisfied
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
Very good packaging. Routing a little long but there is the Covid 19
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 26/11/2020
Delivery service too expensive for a waiting time of 1
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
good order management and customer information
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
I bought 2 models: a plane and a car. I had several discussions with a lady in the store who gave good advice on the choice of paints. The delivery went well: very well packed and sent.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
Speed, punctuality and excellent prices
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 26/11/2020
Very long delivery time. But good service response
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 26/11/2020
Received on time
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 25/11/2020
Super will find their place in a season of MIL-MI24.
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 25/11/2020
Everything processed and dispatched as quickly as possible. Always happy to return.
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Verifizierter Käufer
Rating: 5 out of 5
following a purchase from 25/11/2020
Everything went great Goods arrived safely!
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Acquirente Verificato
Rating: 5 out of 5
following a purchase from 25/11/2020
All ok purchase went smoothly
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Verified Buyer
Rating: 5 out of 5
following a purchase from 25/11/2020
this company are the cats pajamas
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 25/11/2020
Very good will use them again ??
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 25/11/2020
quick and excellent service
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 25/11/2020
On time and in full On time and in full
Response from 1001hobbies
Dear JEREMY Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
V
Verified Buyer
Rating: 5 out of 5
following a purchase from 25/11/2020
quick and excellent service quick and excellent service
Response from 1001hobbies
Dear Anderson Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
A
Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2020
quick and excellent service quick and excellent service
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Response from 1001hobbies
Dear Anderson Thank you for your comment. We insist that customer satisfaction is our priority. Your comments are therefore essential to us and we are very interested in them! @ Soon on our website
G
Geverifieerde Koper
Rating: 2 out of 5
following a purchase from 25/11/2020
Everything seemed to be in order but TDLR: Wrong product receivedAfter more than a week of contact I only received a return request at my own expenseThe product I received was not the same as what was indicated on the siteThe site advertised the Arnold HN2301 while I received the Arnold HN2300It is a small but important difference as the products look the same but work differently technically. On the day of receipt I sent a message via the ''support'' button to customer service with a short description of the problem and pictures of the product I received A day later I received a reply asking if I wanted to send pictures of the product I did this again In the end I spent more than a week with no more than 1 e-mail per day in an attempt to explain the difference and to arrange a solution for the wrongly sent product. Finally, on November 20, I received a message that I could fill out a form for a return request at my own expense. It is unfortunate that a support issue takes more than a week especially if the support turns out to be a wall that is not willing to help you but instead does everything possible to make the already unpleasant situation even more unpleasant Whether this is due to unconscious incompetence or deliberate stubbornness I will not say. This was my first and last experience with this website.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2020
The order was delivered very quickly despite the current health situation and the set was very well protected. I am very
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2020
Complete site and fast shipment following my order despite the sanitary conditions. I am very satisfied
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/11/2020
Hello Your package is missing the glue and paint! Ordering these accessories separately is VERY EXPENSIVE! You could enclose them anyway. What can we do with a model to be assembled without these accessories? It looks smart to give an incomplete gift. If you order on the internet, it's to save yourself running to the stores, and here I am! Thank you, I could have done without it.... Sincerely anyway. J
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2020
The parcel was received perfectly. It's a gift for Christmas, so I haven't got around to it yet.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2020
Fast order processing
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2020
Perfect in every way
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2020
Nickel no comment
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 25/11/2020
very good service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 25/11/2020
I bought it on November 9th and it still hadn't arrived on the 25th, even though I was charged €7 for Colissimo 48h delivery and I live 16km from the store. Even Vinted deliveries are faster.
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C
Comprador Verificado
Rating: 5 out of 5
following a purchase from 25/11/2020
Everything correct and on time great
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