Customer reviews of 1001hobbies

review extremely good service and great choice of products

Fast, accurate delivery

Nothing to say supe

as described very fast shipping

Item perfectly conforms unbeatable price delivery time 5 days (for Belgium)

Ordered and paid for on 18.1.2017. Delivery time max. 2 weeks. 3.2.17 Request where the goods are. No reply. Still no goods today and still no reply. Too bad I imagined it would be different. NEW: On 8.2.2017 I finally received a message: The product you ordered is not available. You will receive a voucher for the amount paid. I requested a refund to my credit card. I wonder if this will be done. Legally it should work that way because I never said that I would or want to buy more products from 1001 modellbau. I DON'T WANT TO EITHER. 16.2.2017 the payment was credited. I think that's supppper. Thank you and my recommendation. It started out badly but the company finally acted positively.

serious company with a very wide range of products

I had the opportunity to place two orders on the site with great difficulty. Both times my children gave me a gift card for my birthday and for Christmas. Each time I had to enter the coupon number, I got an error message saying that the coupon was invalid or something! So to be able to validate my order I had to contact "" 1001 MAQUETTES""? This is where another big problem arises for me. The service is unreachable by phone when you send an email: no answer!!!. After 15 days of calls, we manage to get someone on the phone or in chat! Miraculously, we managed to integrate the coupon that had supposedly been deactivated, and finally we were able to validate the order... Personally, I'd never order from this site again, because the customer service is deplorable and the delivery times are not respected.

This is my first model. The delivery time is very long. And I'd rather do it twice than once. You have to order the paints after you've received the model.

Fast delivery product conforms nothing to say

the tamiya figurines are great, it's a shame the color explanations don't match properly

Ordered and shipped at 24012017 Today 06022017 got delivered why such a long shipping time ???????

delivery times do not correspond to those specified in the order

the product corresponds to my order but waiting more than 10 working days when the product is marked as available is far too long.....

Fast delivery and compliant product

Very good decal sheet top product

Delivery time longer than announced at time of order. otherwise satisfied.

Very good follow-up. No worries.

I'm very happy to have discovered you

no explanation of how to use the decals

the model supplied has no instructions in French, only in English and Japanese. For a 12-year-old, this is not at all practical!!! even with the assembly sketches. A phone call to 1001 maquettes confirmed the absence of French instructions and the impossibility of obtaining them. I don't recommend this site and I personally wouldn't repeat the experience of a new one.

No reply I had ordered a set of decals, and received an email that my order had been processed good so far. On this email was my order number, and a link to check your order status. Here's where things changed: I tried the link, and got an error, telling me my order number was not correct. After a few tried, I went to the homepage/contact us link. I sent an email with my info and order number, yet have not heard anything back as of yet. Then, the following day, I received this email asking for a rating. It would do well to ask about the customer experience after some attempt at customer service was made.

Good to do business with. Received item fast. Very reasonable price and shipping cost. Overall good experience.

No reply I had ordered a set of decals, and received an email that my order had been processed good so far. On this email was my order number, and a link to check your order status. Here's where things changed: I tried the link, and got an error, telling me my order number was not correct. After a few tried, I went to the homepage/contact us link. I sent an email with my info and order number, yet have not heard anything back as of yet. Then, the following day, I received this email asking for a rating. It would do well to ask about the customer experience after some attempt at customer service was made.

Impossible to hold silver paint (N°11) on plastic. For the other colors, acrylic paint leaves traces on the brush and dries very quickly (perhaps you need to add an additive like white spirit or alcohol?). No problems with dispatch

I bought a model as a present for my husband and surprise, when you open it and look at the cardboard, there's no paint or glue for the price you're paying. In other stores, when you buy a model, you get everything inside. Really disappointed

Good to do business with. Received item fast. Very reasonable price and shipping cost. Overall good experience.

The items delivered were as ordered. The delivery time was also as advertised. A good experience that I would certainly repeat.

I was missing the paints (who knows why....) on my bike and I received them within the week.....

rien a redire cervice assez rap ih de toujour nikekel

Highly recommended Fast shipping 5-star service

I requested a model that was quite difficult to locate and they have sent it to me correctly and within the deadline indicated in the first contact. Everything was correct and on time.

Very efficient and a great series

Fast shipping. Well packaged. I recommend 1001 maquette

Delivery The delivery time for just a few model paints was terrible. I could have built the whole model in the time I have waited for the correct paints and after three weeks one still has to be delivered. I am sure I'm not the only one who has waited more than three weeks for delivery which is not acceptable in today's market.

Delivery The delivery time for just a few model paints was terrible. I could have built the whole model in the time I have waited for the correct paints and after three weeks one still has to be delivered. I am sure I'm not the only one who has waited more than three weeks for delivery which is not acceptable in today's market.

Very happy because well received despite bad weather and order well respected

Very well delivered in point relay quickly enough everything was fine

Goods received from France after approx. 1 week. Unfortunately, it was not clear anywhere that it came from abroad. In addition, there was also a wrong article that was even cheaper than the one I ordered. I received no reply to 3 emails, but the other items I ordered were OK.

My son's boat broke down excellent handling of the matter quick and efficient resolution