1001hobbies stands out for consistent product availability and a well-curated selection, with new items arriving regularly and kept in good condition, alongside pricing that customers find appropriate and competitive. The store demonstrates reliable and fast shipping, with many orders arriving quickly and packaging described as careful and neat, contributing to a smooth overall delivery experience. Customer service and communications are highlighted as responsive and effective, with several mentions of helpful follow-up and smooth transactions, while the majority of positive notes emphasize dependable fulfillment and satisfaction with the product quality and value.
No reply I had ordered a set of decals, and received an email that my order had been processed good so far. On this email was my order number, and a link to check your order status. Here's where things changed: I tried the link, and got an error, telling me my order number was not correct. After a few tried, I went to the homepage/contact us link. I sent an email with my info and order number, yet have not heard anything back as of yet. Then, the following day, I received this email asking for a rating. It would do well to ask about the customer experience after some attempt at customer service was made.
Response from 1001hobbies
Dear customer, Apparently you created a second account, which explains why you could not access to the information about the order made with your first account. We apologize for the inconvenience due to this misunderstanding. Best regards, 1001modelkits Customer Service
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Verified Buyer
Rating: 5 out of 5
following a purchase from 03/02/2017
Good to do business with. Received item fast. Very reasonable price and shipping cost. Overall good experience.
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/02/2017
No reply I had ordered a set of decals, and received an email that my order had been processed good so far. On this email was my order number, and a link to check your order status. Here's where things changed: I tried the link, and got an error, telling me my order number was not correct. After a few tried, I went to the homepage/contact us link. I sent an email with my info and order number, yet have not heard anything back as of yet. Then, the following day, I received this email asking for a rating. It would do well to ask about the customer experience after some attempt at customer service was made.
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Response from 1001hobbies
Dear customer, Apparently you created a second account, which explains why you could not access to the information about the order made with your first account. We apologize for the inconvenience due to this misunderstanding. Best regards, 1001modelkits Customer Service
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 03/02/2017
Impossible to hold silver paint (N°11) on plastic. For the other colors, acrylic paint leaves traces on the brush and dries very quickly (perhaps you need to add an additive like white spirit or alcohol?). No problems with dispatch
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 03/02/2017
I bought a model as a present for my husband and surprise, when you open it and look at the cardboard, there's no paint or glue for the price you're paying. In other stores, when you buy a model, you get everything inside. Really disappointed
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2017
Good to do business with. Received item fast. Very reasonable price and shipping cost. Overall good experience.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2017
The items delivered were as ordered. The delivery time was also as advertised. A good experience that I would certainly repeat.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2017
I was missing the paints (who knows why....) on my bike and I received them within the week.....
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2017
rien a redire cervice assez rap ih de toujour nikekel
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 03/02/2017
Highly recommended Fast shipping 5-star service
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2017
Very efficient and a great series
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 02/02/2017
Fast shipping. Well packaged. I recommend 1001 maquette
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Verified Buyer
Rating: 3 out of 5
following a purchase from 01/02/2017
Delivery The delivery time for just a few model paints was terrible. I could have built the whole model in the time I have waited for the correct paints and after three weeks one still has to be delivered. I am sure I'm not the only one who has waited more than three weeks for delivery which is not acceptable in today's market.
Response from 1001hobbies
Dear customer, We apologize for the inconvenience. We are currently in contact with new shippers to try to improve the shipping delays toward the UK. Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 01/02/2017
Delivery The delivery time for just a few model paints was terrible. I could have built the whole model in the time I have waited for the correct paints and after three weeks one still has to be delivered. I am sure I'm not the only one who has waited more than three weeks for delivery which is not acceptable in today's market.
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Response from 1001hobbies
Dear customer, We apologize for the inconvenience. We are currently in contact with new shippers to try to improve the shipping delays toward the UK. Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2017
Very happy because well received despite bad weather and order well respected
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 01/02/2017
Very well delivered in point relay quickly enough everything was fine
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Verifizierter Käufer
Rating: 2 out of 5
following a purchase from 30/01/2017
Goods received from France after approx. 1 week. Unfortunately, it was not clear anywhere that it came from abroad. In addition, there was also a wrong article that was even cheaper than the one I ordered. I received no reply to 3 emails, but the other items I ordered were OK.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 30/01/2017
Reference error on delivery but quick refund for lack of similar product
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2017
the shipment corresponds well to what I ordered (decals and photo etchings) in a correct time all in a well protected envelope . salu
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2017
Perfect! All OK.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 30/01/2017
My son's boat broke down excellent handling of the matter quick and efficient resolution
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Verified Buyer
Rating: 3 out of 5
following a purchase from 29/01/2017
lousy communication when attempting to elicit info from the company via email it was absolutely and categorically ignored. Other than that, the item that was ordered was shipped on time and arrived in time.
Response from 1001hobbies
Dear customer, We apologize for the inconvenience. There was an error concerning some of the messages sent by our customers. It has now been solve. We hope you are satisfied with the product. Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2017
lousy communication when attempting to elicit info from the company via email it was absolutely and categorically ignored. Other than that, the item that was ordered was shipped on time and arrived in time.
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Response from 1001hobbies
Dear customer, We apologize for the inconvenience. There was an error concerning some of the messages sent by our customers. It has now been solve. We hope you are satisfied with the product. Best regards, The 1001modelkits team
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2017
Perfect, it's all in the title
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2017
Highly recommended!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2017
Respect of the order clear information on the different steps of the order follow-up
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2017
Wide selection. Easy ordering. Fast delivery. It was perfect
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2017
exelent performance!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2017
Product available.at an attractive price.well packed.I recommend this great site! For my part it's the 4th time I've ordered and I've never been disappointed!
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Acheteur Vérifié
Rating: 2 out of 5
following a purchase from 29/01/2017
No delivery, no reply to the 2 emails sent, parcel number indicated unknown to the Post Office, no explanations, NOTHING. I will not repeat the experience and reserve the right to give my opinion on the appropriate forums.
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 29/01/2017
I chose this model because it was suitable for beginners but too difficult for my 11-year-old son.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2017
I was able to find a piece I've been looking for for 5 years!
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 29/01/2017
First order at 1001 maquettes prestation sérieus
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/01/2017
Fast delivery, very satisfying and simple purchase with good follow-up.
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 28/01/2017
Package received on time with no problems. Site to consider for a future purchase.
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Verified Buyer
Rating: 5 out of 5
following a purchase from 27/01/2017
Great company Very good to deal with, order came within their estimated time
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2017
Fast, accurate delivery
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2017
To be recommended
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Acheteur Vérifié
Rating: 5 out of 5
following a purchase from 27/01/2017
Very very bi
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Acheteur Vérifié
Rating: 3 out of 5
following a purchase from 27/01/2017
All the jars of model paint had a very sticky barcode label, so all the jars remained sticky.
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