Customer reviews of 1001hobbies

1001 Model Kits Review Great prices. Great service. Timely shipping. Items well packed. Quite the inventory, too. Have done business with them before & will again, highly recommended. Thank you.

I bought a Fieseler Storch in 1/32nd scale at a great price and the product is also first class. There is nothing to complain about! Unfortunately, however, I only received my tracking number after some time despite the fact that the goods had supposedly already been dispatched a few days ago (according to the system). I had several queries and only received a reply to a single email, which also seemed rather automated. No one is available on their hotline (Berlin area code 030) at any time and they never called me back! So the communication is in serious need of improvement!!!

I received an item labelled with the reference ordered, but the contents were nothing like it. After 48 hours, the after-sales service asked me again for a photo and references already supplied in a 1st e-mail, claiming to request a return label for the product. It took them over a week to realize that (following a request from me) their request had not been taken into account... The initial order dating from 211215 is still incomplete to this day. I can only imagine the worst for the future as these difficulties only concern the return of the wrong item and I'm not about to receive the right one! So much the better for those whose orders are error-free, but given the quality and efficiency of this box, I strongly advise against it (especially as their prices are high and I've found the same items elsewhere).

Customer Service needs lots of improvement Customer service needs to be improved a lot. No one picks up the support phone No one is available to discuss any issue Very sloe response through the on site contact facility Delivery times are not honoured

Customer Service needs lots of improvement Customer service needs to be improved a lot. No one picks up the support phone No one is available to discuss any issue Very sloe response through the on site contact facility Delivery times are not honoured

Fast shipping

after having sent 2 mails no new dema command

Serious and quickly delivered. Thank you, I recommend

Order arrived quickly good communication good products. Nothing to redire

I buy very often onlined from Czechoslovakia for example within 1012 working days I have the goods......here since January 5 (order and payment date)they write to me that they are waiting for their supplier to deliver the kits I ordered:Other online stores have the stockand the sitealways updated. I don't doubt their good faithhave nice merchandise but ....when do I get the stuff?

I received my order rather than expected a small error that you settle immediately perfect nothing to say thank you very much cordially Mr No

Super fast delivery and great quality

Satisfied with the products and models ordered and with the prompt delivery

Fantastic brass Gato propellers. I needed 1/72 brass Gato propellers for my Revell Gato. They arrived today. They are perfect , even counter rotating no less. Couldn't ask for more!

Fantastic brass Gato propellers. I needed 1/72 brass Gato propellers for my Revell Gato. They arrived today. They are perfect , even counter rotating no less. Couldn't ask for more!

Package received on time and conforms to order. Packaging impeccable

fast paint order with exemplary tracking

Paris to Saint Etienne 10 days London to Saint Etienne less than 2 days For two orders of the same type on the same day Where's the mistake?

CHEAP AND EFFICIENT IN SHIPPING REALLY GOOD

Very satisfied with 1001 maquettes order sent quickly

military model Fast delivery excellent product

military model Fast delivery excellent product

I placed an order almost 2 weeks ago and still haven't received anything.

I am very satisfied with the quality of the site provided and practical in choosing products to buy. Congratulations.

Excellent products fast delivery on time I recommend

Hello My last order (72365) was the subject of a delivery error having received the reference EDEX305 instead of the reference EDCX305. The error may be understandable given the similarity of the references, but the 2 products (photo-cuts) are totally different. What's unacceptable is that customer service/contact is totally non-existent: no one answers the phone (answering machine 24 hours a day) and no calls following a message left on voicemail. What's more, there's no response to the written messages left on the site. I therefore strongly advise against ordering! Delivery times are acceptable, but if your delivery doesn't correspond to your order, you'll only have your eyes to cry! What's more, in the event of unavailability (even though the order states otherwise), a credit note will be issued.

mismanagement of product references in an order for a customer. example: I've received my order but it's missing two jars of NOIR MAT ref: HU033 paint, which I still haven't received to this day? and which I'd like to order.

Very good material moreover received very v

Satisfactory processing and delivery of my order The price of the product may be a little high.

everything has been correct in relation to my order, the article fits faithfully to the description. a good store for those of us who are dedicated to model making and handicrafts.

nothing to say again everything went well

I would recommend it without hesitation.

Order met my expectations. Serious and fast

Shipping is too long they rely on a courier in my opinion bad .

My mistake: I was wrong about the shape of the product.

Excellent service during a difficult period - between December 27 and 30! Thank you for your quality sev

perfect, matching my order and fast

Good and fast preparation of the parcel, too bad that Mondial Relay is not followed this speed.

Fast and OK delivery.

Great service I had a question about my account and I received a response right away. Nice to get a personal response.