Customer reviews of 1001hobbies

Very fast I ordered Sunday the package left Tuesday and arrived Wednesday I did not ask more I recommend it to all

Veeeeery slowwwww...... Very impressive site with lots of goodies for the modeling enthusiast but... I registered and placed my first order for 4 decal sheets on April 1st. The prices all over the site were within the market range. But the postage charged (8.90€) was excessive even for registered mail for a 20 gr. envelope. All the items were marked as available and 3 of them had 5-6 day shipping time indicated. I paid thru Paypal on the same day. The next day I received an e-mail message that the order has been processed and that I will receive my order in 6-8 days. After ten (10) days (on April 11th) I received another e-mail saying that my order has been shipped!!! Because the shipment had not arrived on April 29th, I sent an e-mail asking for details and where do they ship from. I got an answer the next day saying that they ship from France and that surface mail (!!!) might take longer to arrive. On May 12th I wrote again to their customer service complaining about the long delay in their delivery and asking for an answer. I also opened a dispute in Paypal's resolution center. I got a message the next day saying that the envelope must be lost and that one of the decal sheets was no longer available. I was given the option to buy something else from the site and so I did. The new order was processed the next day (May 14th), I received an e-mail on May 19th that it will be shipped soon (!!!) and finally an e-mail on May 21st that it was shipped (more than a week after the new order was placed). The envelope arrived on May 27th which is within the normal range for an intra EU 1st class mail. Mind you the postage affixed was 1,35 € !!!! I have to point out that I trade over the net constantly and never had a problem with lost mail in over 600 transactions during the last 8 years or so. There is something definitely wrong with their very slow shipping and equally slow customer response service. Possibly the items sent from the EU are not in stock there and have to be shipped from elsewhere thus the one week between ordering and shipping. I cannot detect any malicious intent but I am skeptic about any future purchases from them......

good site but needs improvement in speed

The site has many choices and the delivery is of high quality and fast.

after waiting 19 days for the order and complaining to the courier company, what else could I say?

With patience you can assemble beautiful replicas of scale airplanes. I enjoy with the assemblies and they are very good and I recommend it.

I placed an order with them and a week ago I received a different material at my home than the one I had purchased. In the last week I have sent them two emails explaining the incident and they have not even answered me.

THE PROBLEM WITH ""CHRONOPOST"" IN COMPARISON WITH THEIR CONCURENT IS THAT CHRONOPOST DOES NOT CALL THE CUSTOMER AT ALL??? I WAS AT HOME THE DAY AND TIME CHRONOPOST CAME BUT THE DRIVER ONLY PUT THE NOTICE IN MY MAILBOX!!!!

I received the model I had ordered on time, but it was damaged. I returned it immediately, but only received a new copy after 5 weeks. In the meantime, when I called customer service, I was told that they couldn't tell me anything and that I had to write an e-mail ... In short, an after-sales service that's really not up to scratch and really not r

Outanding Detail The model will make a perfect gift for a close friends son to build and will be a nice bedroom dresser display item once finished.

Very good service! No complaints

The product was well detailed the shipping was fast and even though Correos failed and returned it they reshipped it fast and at no cost. Thank you very

Site with great assortment and really excellent customer service. Accurate packaging and fast shipping. I am very satisfied.

I loved your catalog which is really very complete. Then also the prices are extremely competitive and affordable and the delivery is fast and accurate. Congratulations.

GLUE ALL OVER MOTHER""S TABLE, Won't be able to set down for week! I won't buy anymore that you must use glue on. Mom threw them away after I glued a piece of a plane to the table. I have to pay to get the table refinished.

GLUE ALL OVER MOTHER""S TABLE, Won't be able to set down for week! I won't buy anymore that you must use glue on. Mom threw them away after I glued a piece of a plane to the table. I have to pay to get the table refinished.

Outanding Detail The model will make a perfect gift for a close friends son to build and will be a nice bedroom dresser display item once finished.

Fast and correct delivery.

I've ordered from them several times and never had any delivery problems. The parcels are well packed and delivery times are respected. Nothing to say but

After a shipping error and the receipt of a non-ordered item, 1001 maquettes sent me the correct item as a gift for the first shipment! Bravo and thanks again, a loyal customer

Good and fast service.

Very wide choice with items not found elsewhere. Delivery is fast and well taken care of.

Excellent Products The models from 1001modelkits are excellent. The delivery was fine but you do have to take in consideration that some items ship from overseas. So the waiting period may be a few weeks. However, every model builder knows that it does take time to get items. My items actually came in a few days earlier than expected. That made me happy, happy, happy. They do have models that are hard to find. All this together makes it a great experience and I will be ordering from them again in the near future.

Excellent Products The models from 1001modelkits are excellent. The delivery was fine but you do have take in consideration that some items ship from overseas. So the waiting period may be a few weeks. However, every model builder knows that it does take time to get items. My items actually came in a few days earlier than expected. That made me happy, happy, happy. They do have models that are hard to find. All this together makes it a great experience and I will be ordering from them again in the near future.

Very satisfied order well packaged received in short time

good site Thank you, good site

I ordered material on day 652014 on day 752014 I receive an e-mail that the package is readythen nothing.Meanwhile within a week I send 3 e-mails asking for information. No response. Whereupon I contact Paypal and open complaint. The day 1552014 arrives E-mail telling me that the package is ready (but it was not already 'a week before? and I tell him ...)) and that I will be 'sent shortly.The package arrives on 2052014 perfettoben packed and with all the contents directly from France.peccato really for the long time and for the bad communication with the customer (see the other negative reviews all focused same problems) because the store and 'well stocked and deserves. I hope this review will serve to improve (but a lot) this negative side.

Very well constructed and detailed site I recommend it to everyone for any occasion.

good site Thank you, good site

The part about orders and deliveries is very good. I would improve the order catalog by also including the contents of the boxes and more photos for example some finished models or the drafts being made.

Accurate service and very fast shipping

Good prices ... not very fast delivery

Not much to say just everything perfect. That's why I'm looking forward to 5 stars again.

The kit was easy to assemble. The finished tank looks mega good. Highly recommended.

They do not answer my emails and do not give me any information about when they are going to send me my order, it does not seem to me a correct customer service.

I was right to buy from 1001 maquettes I found exactly what I was looking for and the model (of the plane) is of very good quality and was very well packaged.

As usual, quality material, fair prices, adequate packaging, well-designed site, good communication, good follow-up, responsiveness. What can I say about

The order finally arrived. I don't think I will buy from this company again

Despite an item being in stock and an advertisement indicating fast delivery, it still takes several days for the item to arrive. Even after the confirmation e-mail indicating that the parcel has been dispatched, it can take almost 2 weeks. For example, I ordered on April 29 and received a confirmation e-mail on April 30. On May 2 I received an e-mail saying that my order had been dispatched, but to date (May 11) I've received nothing... On the positive side, the item search system is well done, and there's a wealth of items on offer& the rare bird"". It's the shipping time that needs to be improved, especially since you're paying shipping costs for fast delivery.

I am completely satisfied by 1001maquettes for the choice proposed the delivery times respected as well as the good condition of the product at the reception due to a good e