Customer reviews of 1001hobbies

Trust Attestation
4,2 /5
Overall rating: 4,2 out of 5
Based on 40 284 published reviews
5 25,4k 63% 4 6 443 16% 3 2 771 7% 2 1 726 4% 1 3 982 10%

Summary of reviews

Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.

Reviews 2, 3 and 5 stars

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V
Vincent A.
Rating: 2 out of 5
following a purchase from 08/02/2025
An item did not arrive complete. After complaining by e-mail, I received a reply that my request would be processed, but still no solution...
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Guy L.
Rating: 2 out of 5
following a purchase from 16/12/2024
So when we do not have the items in stock they do not mark that they are in stock Result 2 months to have my complete order is not normal.
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jean G.
Rating: 5 out of 5
following a purchase from 10/02/2025
perfect, thank you.
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Response from 1001hobbies
Hello dear customer, Thank you for your comment and for your confidence. We would like to stress that customer satisfaction is our top priority. Your comments and suggestions are therefore very important to us and we take them very seriously. We wish you an excellent day. 1001hobbies Customer Service
L
Laurent D.
Rating: 5 out of 5
following a purchase from 09/02/2025
Fast, secure shipping. Received early. Everything perfect.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
M
Marc L.
Rating: 5 out of 5
following a purchase from 20/01/2025
Order arrived safely and correctly. Very good.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
H
Henk V.
Rating: 5 out of 5
following a purchase from 05/02/2025
Just right
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
M
Michael M.
Rating: 5 out of 5
following a purchase from 13/12/2024
very good
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
K
Kerstin T.
Rating: 5 out of 5
following a purchase from 04/02/2025
Fast delivery, great quality, great design, very detailed. Will definitely get the other models :)
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
D
Dominique F.
Rating: 5 out of 5
following a purchase from 01/01/2025
Everything is just perfect. I wish you all the best. Thank you
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
M
María Teresa M.
Rating: 5 out of 5
following a purchase from 29/12/2024
All very easy. Thank you
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Response from 1001hobbies
Thanks to you!
A
Ani B.
Rating: 5 out of 5
following a purchase from 03/01/2025
Everything perfect
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Response from 1001hobbies
Thank you for your comment! We're glad everything was perfect, we hope to see you soon for another purchase!
P
pascal H.
Rating: 3 out of 5
following a purchase from 10/01/2025
Delay too long
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Véronique M.
Rating: 3 out of 5
following a purchase from 22/01/2025
Took a long time to prepare the order, even though the products were supposedly in stock. Delivery took far too long, arriving far too late after a birthday. And it was impossible to contact customer service by phone.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
S
Stephane F.
Rating: 5 out of 5
following a purchase from 11/02/2025
Thank you for your professionalism and kindness. I'll be sure to come back to you for future orders. Thank you
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
S
sophie P.
Rating: 5 out of 5
following a purchase from 07/02/2025
speedy order compliance
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
P
pascal F.
Rating: 5 out of 5
following a purchase from 02/02/2025
VERY GOOD
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
B
Bernard M.
Rating: 5 out of 5
following a purchase from 11/02/2025
Impeccable
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
J
Jonathan F.
Rating: 5 out of 5
following a purchase from 02/02/2025
Top magnifique merci beaucoup
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
T
Tommaso I.
Rating: 5 out of 5
following a purchase from 06/02/2025
everything perfect I will not leave you anymore
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
F
Francois S.
Rating: 5 out of 5
following a purchase from 03/02/2025
at 1001 Hobbies there are 1000 and 1 good reasons to order.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
P
Pierantonio G.
Rating: 5 out of 5
following a purchase from 10/01/2025
All good for ease of access and wide choice. Only sore point the courier chosen for delivery that should be made punctual and efficient
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
E
Elena M.
Rating: 5 out of 5
following a purchase from 15/01/2025
Very good service
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
M
Marc B.
Rating: 5 out of 5
following a purchase from 15/01/2025
I am satisfied with everything Ende good quality of the article'
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
J
J S.
Rating: 5 out of 5
following a purchase from 04/01/2025
Great stock, prices and shipping!
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
G
Giuseppe D.
Rating: 5 out of 5
following a purchase from 24/01/2025
Great availability of excellent modeling products, shipped well packaged and with fast couriers.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
R
Roman R.
Rating: 5 out of 5
following a purchase from 13/01/2025
Clean delivery, no defects
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
J
JOSE BENITO M.
Rating: 5 out of 5
following a purchase from 04/02/2025
EVERYTHING HAS BEEN GREAT, GREAT COMPANY
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Response from 1001hobbies
Thank you very much for your excellent comment! We are very happy to hear that your experience was great, we will keep working to offer you the best service!
T
Thierry D.
Rating: 2 out of 5
following a purchase from 09/01/2025
No decal sheets in the box. Despite my calls and messages, no news of a shipment of the missing plate, an exchange or a return. I'm furious.
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bernard H.
Rating: 2 out of 5
following a purchase from 01/02/2025
Very small plate does not correspond to the description Disappointed
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Response from 1001hobbies
Hello, We're sorry to hear about your experience. We invite you to contact our customer service department by e-mail at [email protected]. Our team will be happy to assist you. Best regards,
B
Bill P.
Rating: 3 out of 5
following a purchase from 10/01/2025
I actually never received the product. I received an empty envelope. I reached out a couple of different ways but didn't get any response back until I went directly to the website. When I did get through, the responses were very fast and I was refunded quickly. So poor choice of shipping packaging, and some delay in getting through but once that happened, the problem was resolved quickly.
Response from 1001hobbies
Dear Sir, We sincerely regret this incident and apologise for the inconvenience caused. We would like to inform you that a refund is currently being processed for this order. Best regards, 1001hobbies
S
Stéphane B.
Rating: 5 out of 5
following a purchase from 31/01/2025
good site lots of products
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
F
Fabienne G.
Rating: 5 out of 5
following a purchase from 03/12/2024
Pre-orders arrived on time. The figurines were well packaged and impeccable. I had no trouble ordering, just a little confused because I linked the order to my google account and had trouble finding my way around afterwards, but all is well.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
O
Ondrej S.
Rating: 5 out of 5
following a purchase from 03/01/2025
I was very satisfied, received my order quickly
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
C
Cheyenne W.
Rating: 5 out of 5
following a purchase from 04/02/2025
Fast delivery, very good quality
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
A
Arturo H.
Rating: 3 out of 5
following a purchase from 21/12/2024
The order was perfect, well protected and exactly as advertised. The problem is the time that the website indicates for shipping. In my case the shipment arrived two weeks later than expected.
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Response from 1001hobbies
Thank you for your feedback. We are glad to hear that your order arrived in perfect condition and as you expected. We are sorry to hear that the shipping time was not as indicated on the website, and we appreciate your patience. We are working to improve delivery times and make sure that shipping information is more accurate in the future - we look forward to providing you with an even better experience next time!
E
Eric T.
Rating: 5 out of 5
following a purchase from 11/10/2024
Lots of novelties and rarities!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
D
Diego S.
Rating: 5 out of 5
following a purchase from 07/01/2025
Very well everything, since I placed the order until I received it, it took 2 weeks, it arrived very well packaged and I have already assembled the model.
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Response from 1001hobbies
Thank you for your positive feedback! We are glad to hear that your order arrived well packaged and that you already have your model assembled. We appreciate your patience during the delivery process and hope to see you soon for another purchase!
J
jacques M.
Rating: 5 out of 5
following a purchase from 11/01/2025
delivery: completely satisfactory, items arrived promptly and very carefully packaged. As far as the site is concerned, to get closer to perfection, perhaps it would be useful to give even more details about the products offered for sale...
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
F
Fabrizio R.
Rating: 5 out of 5
following a purchase from 23/01/2025
As usual precise and impeccable on every point
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
D
Didier F.
Rating: 2 out of 5
following a purchase from 17/01/2025
Hello. Order placed on January 17 and received on February 7 at a relay point 16 km from my home.
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Response from 1001hobbies
Hello, We would like to thank you for your order and apologize for the delay in processing. We understand that this may have been frustrating, and we're doing everything we can to improve our turnaround times. We would also like to remind you of two important points concerning our site: Product availability: "Available": These products are ordered specially for you from our supplier. "Available - dispatched today": These products are in stock in our logistics warehouse and can be dispatched immediately. As part of your order, three products were ordered from our supplier in England, which explains the additional delay for these items. Postage and packing: We inform you that postage and packing are free for all orders over €90. Please do not hesitate to contact us if you have any questions or require further information. Once again, we apologize for the delay and thank you for your understanding and patience. Sincerely, 1001hobbies
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