English 
O
Rating: 2 out of 5
The delivery time was too long, from December 17 (order) to January 14 (delivery).
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Customer reviews of 1001hobbies
Trust Attestation
4,2
/5
Overall rating: 4,2 out of 5
Based on 40 284 published reviews
Summary of reviews
Product quality stands out as a significant strength, with many expressing satisfaction over the wide range of items available and noting that products consistently meet their expectations. The online store's selection of unique miniatures and themed merchandise, particularly in desired colors or styles, has been highlighted as a key attraction. Customers frequently mention the fast delivery service, often receiving their orders within the promised timeframes, which adds to their positive shopping experience.
Reviews 2, 3 and 5 stars
Reset filtersC
Rating: 3 out of 5
the site is correct research feasible great choice but for paintings HUMBROL problem of availability even in the event of delivery "missed" because 2 pots HU030 not included at the time of delivery in spite of validated order and carried out payment and the worst without explanation (intact packing however then?).
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Response from 1001hobbies
Hello Mr Tonnelier, Thank you for your feedback and for your confidence in our store. We're delighted that you've found our site to be practical and to offer a wide choice of products. Concerning your order, we are sorry for the absence of the two Humbrol HU030 paint pots. We have added them to the order which leaves on 12/02/2025. We apologize again for this error and thank you for your patience. Sincerely, 1001hobbies
E
Rating: 3 out of 5
DELIVERY TIME
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Response from 1001hobbies
Hello Sir, We regret your dissatisfaction and apologize for the delay in processing your order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we are doing everything in our power to prevent this situation from recurring. We would also like to clarify the availability displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. Your order was placed on 29/01/2025 at 18:09 and shipped on 04/02/2025 at 16:59, for delivery on 06/02/2025. We regret that you found this delay long. We understand that this situation may have been a source of dissatisfaction. Please be assured that we have passed on this information to the relevant departments in order to improve our processes and guarantee you a better experience in the future. We hope to have the opportunity to fully satisfy you with a future order and thank you for your trust. Sincerely, 1001hobbies
C
Rating: 3 out of 5
Poor packaging method, there is little material inside the shipping package, items rub against each other during the journey, and packaging can be ruined.
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Response from 1001hobbies
Hi, We are sorry about this comment and apologize. Customer service is available if you would like to discuss this issue. Sincerely, 1001hobbies
B
Rating: 5 out of 5
Perfect, very serious site and order delivered quickly, I highly recommend.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
D
Rating: 5 out of 5
Fast and careful shipment.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
A
Rating: 5 out of 5
No problem with the gunpla received
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
G
Rating: 5 out of 5
Fast and accurate.
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
S
Rating: 5 out of 5
Everything was great, arrived earlier than expected
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
N
Rating: 2 out of 5
Took an awfully long time,had already given up hope that it would be delivered at all....
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D
Rating: 5 out of 5
Excellent. You are kept informed where your order is. You can search the site very well in the extensive assortment.
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Response from 1001hobbies
Hello, Thank you for posting your review. We thank you for contacting customer service. We will get back to you as soon as possible. We regret this incident and apologize to you.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
Thank you for your understanding, Sincerely, 1001hobbies customer service.
A
Rating: 5 out of 5
Very professional company with technically qualified personnel and a very complete catalog. Shipments of goods with perfect traceability.
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Response from 1001hobbies
Thank you so much for your amazing review! We are proud to know that you had such a positive experience with our team and service. We appreciate your trust and your recommendation, we are always at your disposal to offer you the best!
F
Rating: 5 out of 5
Everything went well and I am very satisfied with my order.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
S
Rating: 5 out of 5
parcel arrived earlier than expected, and very well packed and protected. The order tracking is very professional. Although, I have a very serious retailer, and also very professional I would not hesitate for a moment to recommend your services to get a product as soon as possible.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
C
Rating: 3 out of 5
As usual, the products "available" are not and must be ordered from the supplier. So the delay was too long for me.
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Response from 1001hobbies
Hello Sir, We regret your dissatisfaction and apologize for the delay in processing your order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we are doing everything in our power to prevent this situation from recurring. We would also like to clarify the availabilities displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. In the case of your order, the delay was longer because the product was ordered from our supplier in England. Customs clearance is still a complex process, which lengthened the delivery time. Moreover, as this supplier is one of the few to offer this type of product, we are keen to continue offering you rare and specialized items. We fully understand that this situation may have been a source of dissatisfaction. Please be assured that we have passed on this information to the relevant departments in order to improve our processes and guarantee you a better experience in the future. We hope to have the opportunity to fully satisfy you with a future order and thank you for your trust. Sincerely, 1001hobbies
B
Rating: 5 out of 5
Super fast delivery!
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
J
Rating: 5 out of 5
Always found my goods and very satisfied with the delivery.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
R
Rating: 5 out of 5
Very good
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
C
Rating: 3 out of 5
As ordered except for delivery time. Indicated available on the site but 2 weeks for delivery
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Response from 1001hobbies
Hello Sir We apologize for the delay in processing this order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we will do our utmost to ensure that this situation does not recur. We would also like to clarify the availabilities displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. We sincerely regret that you did not take the time to request shipment of your order, even partially. We could have assisted you in speeding up the processing of your order. We fully understand that this situation may be a source of dissatisfaction. Please be assured that we have passed on this information to the relevant departments in order to improve our processes and guarantee you the best possible quality of service in the future. We hope to have the opportunity to satisfy you fully with a future order and thank you for your confidence. Sincerely, 1001hobbies
G
Rating: 5 out of 5
very fast
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
T
Rating: 5 out of 5
I had to deal with a competent and efficient lady who explained to me why my order was being shipped in 2 stages. What's more, she honestly gave me 2 credit notes in October 2024 for items not received because.
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
M
Rating: 5 out of 5
Very fast shipping and very well protected I will buy again, thank you very much.
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Response from 1001hobbies
Thank you for your comment! We are glad to hear that the shipment was fast and well protected. We look forward to seeing you again for your next purchase, see you soon and thank you very much!
R
Rating: 5 out of 5
Very good, gladly again.
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
P
Rating: 5 out of 5
very happy with my purchase
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
Y
Rating: 5 out of 5
Everything is fine :)
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
J
Rating: 5 out of 5
Really great figures
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
M
Rating: 3 out of 5
More than 3 weeks to receive the order that was marked available on the site seems a long time. Otherwise R.A.S.
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Response from 1001hobbies
Hello, We apologize for the delay in processing this order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we will do our utmost to ensure that this situation does not recur. We would also like to clarify the availabilities displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. We fully understand that this situation may be a source of dissatisfaction. Please be assured that we have passed on this information to the relevant departments in order to improve our processes and guarantee you the best possible quality of service in the future. We hope to have the opportunity to satisfy you fully with a future order and thank you for your confidence. Sincerely, 1001hobbies
Y
Rating: 3 out of 5
Despite an initial misunderstanding on my part about the item being "available" rather than " in stock" (be careful), the product arrived without undue delay, given its original provenance (US). Arrived well packaged. Satisfied.
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Response from 1001hobbies
Hello, We apologize for the delay in processing this order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we will do our utmost to ensure that this situation does not recur. We would also like to clarify the availabilities displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. We fully understand that this situation may be a source of dissatisfaction. Please be assured that we have passed on this information to the relevant departments in order to improve our processes and guarantee you the best possible quality of service in the future. We hope to have the opportunity to satisfy you fully with a future order and thank you for your confidence. Sincerely, 1001hobbies
M
Rating: 3 out of 5
Improve the legibility of items available on the site to avoid long delivery times. Otherwise, overall, nothing to complain about on delivery.
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Response from 1001hobbies
Hello, We apologize for the delay in processing this order. We understand your dissatisfaction and take this type of information very seriously. Please be assured that we will do our utmost to ensure that this situation does not recur. We would also like to clarify the availabilities displayed on our site: Available: means that the products have been ordered from our suppliers. Available - Shipped today: means that these products are in stock in our logistics warehouse and ready for immediate shipment. We sincerely regret that you did not take the time to request shipment of your order, even partially. We could have accompanied you to speed up processing. We hope to have the opportunity to satisfy you fully with a future order and thank you for your confidence. Yours faithfully
M
Rating: 5 out of 5
Products as requested and very fast delivery
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
M
Rating: 5 out of 5
All items and accessories were delivered as ordered everything was great
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Response from 1001hobbies
Hello, we would like to thank you for your very positive comment. It is very important to us. We would like to thank you again. @bald on our website, The customer service
J
Rating: 5 out of 5
Super fast serious
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
X
Rating: 5 out of 5
Good price, good delivery
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
E
Rating: 5 out of 5
Easy website and fast delivery
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
R
Rating: 2 out of 5
The product is made of plastic and the return is not free of charge.
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F
Rating: 5 out of 5
Perfect
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Response from 1001hobbies
Dear Customer Thank you for your comment! We would like to emphasize that customer satisfaction is our priority. Your feedback is therefore very important to us and we take it very seriously! Thank you for your trust in 1001Hobbies
J
Rating: 3 out of 5
Took so long. Not much communication did not respond to emails
Response from 1001hobbies
Hello dear customer, We thank you for your comment and for your trust. We insist that customer satisfaction is our priority. Your comments and suggestions are therefore essential to us and we attach great interest to them. We wish you a great day. 1001hobbies customer service
M
Rating: 5 out of 5
Super
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
C
Rating: 5 out of 5
Quick to find items. Top shipping
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.
J
Rating: 5 out of 5
Fine
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Response from 1001hobbies
Hello, Thank you for your comment. We apologize for the inconvenience, but please understand that this type of incident is not representative of the service and quality we offer. We invite you to send us an e-mail to [email protected] or to contact customer service using the form in your customer account. Good day 1001hobbies customer service.